Mental health emergency


A mental health emergency or psychological crisis may include:

  • Suicidal behavior
  • An individual threatening harm to themselves and/or others
  • A psychotic break (sudden loss of contact with reality and/or bizarre behavior)
  • An unusual or prolonged reaction to traumatic event(s)
  • Any behavior that is unreasonably disturbing to the academic, work or
    living environment

Quick response:

  • Call University Police at 315-312-5555.
  • Call 911
  • Call the Counseling Services Center at 315-312-4416 (open 8:30 am and 4:30 p.m., Monday through Friday, during regular class times). 

For any unusual or potentially dangerous situation:

  1. Never try to handle a situation that is potentially dangerous to you or others. CALL UNIVERSITY POLICE at 315-312-5555.
  2. Clearly state that immediate assistance is needed. Report your name, where you are calling from and the nature of the problem.
  3. All suicide attempts need to be reported to University Police so that proper procedures can be followed to ensure the safety of those involved.

Avoiding violent situations

Inform your supervisor or University Police about any individuals deemed to be threatening, dangerou, or exhibiting behavior or disorganized thoughts.

Eliminate opportunities for violence by:

  • Alerting University Police 315-312-5555
  • Knowing your escape route
  • Placing a barrier between yourself and the aggressor
  • Using effective people/communication skills
  • Having a second person with you

Reacting to violent situations 

  • Maintain eye contact and a positive posture to send out positive signals.
  • Do not touch or approach a person who may become violent.
  • Keep the person talking as you maintain a controlled, calm demeanor.
  • Show concern yet maintain a safe distance; avoid being alone with the person.
  • Call University Police or have someone else contact University Police at 315-312-5555. 

The Counseling Services Center (315-312-4416) provides the following services for students:

  • Crisis intervention and debriefing
  • Individual and group counseling
  • Consultation
  • Referral services
  • Assessment and referral counseling
  • Arrangements for crisis intervention and debriefing services