Recent Phishing Emails

Sep 08, 2015 | Helpdesk LakerApps Security

CTS is aware of suspicious emails that are being sent from and to campus email addresses and is working to resolve the issue. We have identified Oswego accounts that the emails are originating from and have suspended them until the issue is resolved. These accounts are notified of suspension upon attempting to login to LakerApps email. Owners should call the Help Desk at 315.312.3456 for assistance.

Upgrading to Windows 10 or Mac OS X 10.11

Aug 25, 2015 | Apple Software

On July 29, 2015, Microsoft released Windows 10.  In the fall, Apple will be releasing a new version of their operating system, OS X 10.11 called El Capitan.

Major releases of new operating systems always requires some investigation to make sure they are compatible with the campus network (both wired and wifi connections) as well as campus applications and services. CTS plans on doing this research over the course of the fall semester. Until then, we recommend not upgrading.

Help Desk Extended Hours Start 8/20

Aug 19, 2015 | Helpdesk

The CTS Help Desk will have extended hours starting Thursday, 8/20. Hours will be the following:

Thursday, 8/20: 8 am - 7 pm
Friday, 8/21: 8 am - 7 pm
Saturday, 8/22: 12 pm - 4 pm
Sunday, 8/23: 12pm - 7 pm

After Sunday, our normal help desk hours will be: 
Monday-Thursday: 8am-7pm
Friday: 8am-4:30pm
Saturday, Sunday: Closed

Please note the semester hours may change during holidays.

The Help Desk can be reached by phone at 315.312.3456, email at, or onsite in 26 Lanigan Hall.

Adobe Creative Cloud Products Require New License Code

Jun 10, 2015 | Uncategorized

SUNY Oswego subscribed to the Adobe Creative Cloud (CC) during the Spring 2015 semester. If you installed one or more of the Adobe Creative Cloud products between January 1 - June 5, 2015, you will need to update the license code which has since expired.

PC users can follow these instructions: