Qualtrics Survey Software Now Available For Campus Use

March 1, 2017

Qualtrics is software that lets you create surveys for research, customer service, employee insights, etc.  Qualtrics is accessed from the Web so there is no actual software to install on your device.  With a web browser, you can access your surveys and data from anywhere you have an Internet connection.

Microsoft Office 2016 Available for Installation

February 9, 2017

Microsoft Office 2016 replaces both Microsoft Office 2013 for Windows and Microsoft Office 2011 for Mac OS. Faculty and staff who would like to upgrade to Microsoft Office 2016 on their SUNY-owned computer may do so provided system requirements are met.

Updates Over Winter Break Increase Network Capacity

February 6, 2017

A responsive, reliable and scalable digital network is a core requirement for the campus to reach our strategic goals. To deliver the five impacts the campus is focusing on require ensuring that faculty, staff, and students have access to the technical resources required to thrive. The series of network improvements CTS did over the holidays improves all three of these attributes and positions the campus for the next cycle of technology.

Vawtrak Trojan Detected on Several SUNY Campuses

January 24, 2017

Some malware has been detected at several SUNY campuses that install a banking Trojan.  This kind of malware can steal your banking account credentials and gain unauthorized access to your financial accounts.

To keep yourself protected:

Easy Access to Specialized Software With Citrix

January 23, 2017

Currently, many faculty use specialized software for their courses. For example, Chemistry uses a program called Chemdraw.  Math uses SAS, Minitab, and Maple. SPSS is used pervasively across multiple disciplines. Right now, this software is only accessible from certain computer labs.

Lab and Classroom Computer Updates

January 23, 2017

Several locations on campus received new equipment that was installed over winter break.  
They are the following:

Adobe License Changes Affect Access in Computer Labs

January 20, 2017

Due to licensing changes with the Adobe contract, CTS is unfortunately no longer able to offer Adobe Illustrator, InDesign, and Photoshop through the virtualized applications environment available at https://citrixapps.oswego.edu and through the Citrix Receiver.

Extended Help Desk Hours

January 20, 2017

Since the semester is fast approaching, the Help Desk will be holding extended hours for the following days:

Saturday, 1/21: 12 pm – 4 pm
Sunday, 1/22: 12pm – 7 pm

Give us a call at 315.312.3456, email us at help@oswego.edu, or stop by our office at 26 Lanigan Hall for assistance.

Large-Scale Cybersecurity Attack Affects the U.S.

October 21, 2016

Earlier today, there was a large-scale cybersecurity attack is affecting most of the United States. This attack affects some of the most popular Internet websites, including, but not limited to Twitter, Spotify, Netflix, Amazon, Xbox Live, and the Playstation Network.

If you're having trouble connecting to certain websites or online services, keep trying periodically throughout the night.

Adobe License Changes

September 28, 2016

Last year, CTS was able to purchase an Adobe Creative Cloud license for the campus that allowed us to install the Master Suite products on SUNY-owned equipment.  This is a subscription service that expires on 9/29.  Due to the subscription ending, we are now able to join the SUNY Adobe contract at a significant cost savings to the campus.