Meet the Help Desk

Oct 10, 2013 | Helpdesk

As of Thursday, September 26, the Technology Support Center was renamed to the Help Desk.  Chief Technology Officer, Sean Moriarty, said the name change "reflects how the campus referenced the previous Technology Support Center and is a well-known industry term."

Over the course of the last week, CTS has been working on updating our website, email and documentation to the new name.  Any emails you may receive from us will show up in your inbox  from the “Help Desk.”

Reorganization of CTS

Sep 28, 2013 | Personnel
On Thursday, September 26, Sean Moriarty, Chief Technology Officer implemented a reorganization in CTS, effective that same day. According to Moriarty, "we have  decided to reorganize to ensure that CTS continues to offer the high  quality services that the campus needs and has come to expect."  He mentioned the goals that were set for reorganizing included:

  • Appropriate succession planning to ensure continuous service delivery
  • Streamline accountability for services
  • Bring common tasks together inside a single team

Now Playing - iOS 7

Sep 19, 2013 | Featured Mobile Networking Software

Yesterday Apple released the new iOS7 operating system for iPhone and iPad. If you’re already upgraded, you may have noticed that you had to “Accept” a new certificate after connecting to “Oswego-Secure”. This is intended and necessary in order for your iDevice to work on the network. CTS has tested and approved iOS7 for the campus network, and it is considered supported software. Please reach out to the TSC if you have issues connecting to WiFi on the system. For full instructions, see our new documentation.  Cheers.

Shineman "Shines" with Technology

Sep 09, 2013 | Classrooms Hardware Lecture Capture Mobile Networking

CTS spent much of the summer preparing for the opening of SUNY Oswego's newest building, the Shineman Center for Science, Engineering and Innovation.  The $118 million, 233,000 square foot building is home to the College’s sciences departments including Chemistry, Biology, Physics, Earth Sciences, Computer Science, Engineering, and Mathematics.

App-lying Mobile Technology in the Classroom - iPad Pilot

Sep 09, 2013 | Classrooms Mobile

The beginning of the semester brings an exciting new effort for the use of iPads in the classroom.  The Provost's office, CELT, and CTS are jointly sponsoring a pilot that will allow faculty accepted into the program to experiment with how the devices can be used for teaching, learning and other innovative uses.

Upcoming Changes to myOswego

Sep 09, 2013 | myOswego Security Software Web

Look for some login changes coming to myOswego and its associated applications in the next few weeks.

CTS has been working on streamlining authentication into multiple systems that use the same username and password, primarily your Laker NetID.  Two of those systems are myOswego and DegreeWorks.  In the next few weeks, a new technology called Single Sign-On will be implemented to accomplish this.  The myOswego webpage will be changed to something similar to the following.  

Wi-Fi Overhaul Being Planned

Sep 09, 2013 | Mobile Networking

Last spring, CTS worked with our Campus Technology Advisory Board to survey the campus on their satisfaction with the services we provide to the campus.  The results of that survey indicated that the campus wi-fi needs to be more reliable and easier to use. Since then, a re-design of wi-fi has become one of our highest priorities.