Tell Us How We Did!

Dec 27, 2013 | Helpdesk

Starting December 27, the Campus Technology Services (CTS) Help Desk will be sending customer satisfaction surveys to faculty, staff and students who we recently worked with to resolve a computer-related issue.

Survey recipients are chosen at random when a client’s ticket is closed.  If you should receive one of these messages, they will be emailed from help@oswego.edu with subject "Campus Technology Services survey regarding Incident <number>."

CTS Works With Graphic Design Students on Facebook Cover Photos

Dec 23, 2013 | Facebook Social Media

With the help of Kelly Roe’s ART 323 Digital Media class, CTS is now proudly displaying cover photos on our facebook page.

Dan Laird, Media and Design Specialist for CTS and Kelly Roe, Professor in the Art Department teamed up to work on this project.  CTS had a need to display facebook cover photos that were reflective of the work that we do for the campus.  Kelly had a need for an assignment in which her students could create designs based on client requirements.   It was a perfect fit!

New LakerApps Sign-In Coming Next Year

Dec 13, 2013 | LakerApps

Google recently released information regarding a new sign-in page that will impact logging into all of their Google Apps applications.  For us, this means the page used to login to LakerApps and the login itself (full email address vs. partial email address) could be different.  Google says this change will be “coming next year.”

As we learn more about how this affects LakerApps, we will let you know.

Improvements to WiFi Access for Guests

Dec 10, 2013 | Networking Uncategorized

CTS has made it easier for guests of the College to use the WiFi network while visiting campus.

This semester, individual guests of the College can now register for WiFi access with their campus departmental sponsor.  The sponsor can then create a username and password to be used on the “Oswego-Guest” wireless network.  It is recommended that guests do not use this network for sensitive transactions as it is an insecure network intended to provide primary access to web-based Internet resources.

Work Continues to Resolve myOswego Registrations

Nov 14, 2013 | myOswego Uncategorized

The interface change that was applied to myOswego yesterday, Wednesday, 11/13 did not totally resolve the registration problems we have been experiencing under heavy load.

CTS has been working with Ellucian, the company that makes the myOswego product. We have a high priority support case opened and will continue collaborating with them until the issue is totally resolved.

Stay tuned as we may need to set aside some time to make further changes.

myOswego Interface Change

Nov 13, 2013 | Uncategorized

Over the past week, myOswego has had problems servicing student course registrations causing the system to be slow or unresponsive.  We have reason to believe that the new tabbed user interface applied several weeks ago might be the root of the problem.  This occurs under heavy registration load.

To rectify the problem, we are going to revert back to the old user interface.  This will be done at 5am, Wednesday, 11/13.

New Google Bar Arriving in LakerApps

Nov 02, 2013 | LakerApps

Google recently announced the launch of the new Google bar and is rolling it into LakerApps starting 10/31.

According to Google's notice, this change "is designed to be simpler and more consistent with Android and Chrome OS."

For LakerApps users, the black bar across the top of the page with links to Gmail, Calendar, Drive, Sites, etc. has been replaced by a grid icon located next to your email address in the top right of the page.  It looks similar to the following.     

Residential Network Affected By New Mac Operating System Release

Oct 23, 2013 | Apple Networking Software

Yesterday afternoon, Apple released Mac OS X Mavericks, a free upgrade available via the Apple Store.

Often, it takes some time for 3rd party developers to make their products fully compatible with new OS releases. Early Mavericks adopters at numerous universities have discovered the Cisco NAC Agent is not yet compatible.

If you have not yet upgraded to Mavericks, please refrain from doing so at this time. If you have already upgraded, you will be unable to authenticate via the Cisco NAC Agent, and should contact the Help Desk for assistance.