Work Continues to Resolve myOswego Registrations

Nov 14, 2013 | myOswego Uncategorized

The interface change that was applied to myOswego yesterday, Wednesday, 11/13 did not totally resolve the registration problems we have been experiencing under heavy load.

CTS has been working with Ellucian, the company that makes the myOswego product. We have a high priority support case opened and will continue collaborating with them until the issue is totally resolved.

Stay tuned as we may need to set aside some time to make further changes.

myOswego Interface Change

Nov 13, 2013 | Uncategorized

Over the past week, myOswego has had problems servicing student course registrations causing the system to be slow or unresponsive.  We have reason to believe that the new tabbed user interface applied several weeks ago might be the root of the problem.  This occurs under heavy registration load.

To rectify the problem, we are going to revert back to the old user interface.  This will be done at 5am, Wednesday, 11/13.

New Google Bar Arriving in LakerApps

Nov 02, 2013 | LakerApps

Google recently announced the launch of the new Google bar and is rolling it into LakerApps starting 10/31.

According to Google's notice, this change "is designed to be simpler and more consistent with Android and Chrome OS."

For LakerApps users, the black bar across the top of the page with links to Gmail, Calendar, Drive, Sites, etc. has been replaced by a grid icon located next to your email address in the top right of the page.  It looks similar to the following.     

Residential Network Affected By New Mac Operating System Release

Oct 23, 2013 | Apple Networking Software

Yesterday afternoon, Apple released Mac OS X Mavericks, a free upgrade available via the Apple Store.

Often, it takes some time for 3rd party developers to make their products fully compatible with new OS releases. Early Mavericks adopters at numerous universities have discovered the Cisco NAC Agent is not yet compatible.

If you have not yet upgraded to Mavericks, please refrain from doing so at this time. If you have already upgraded, you will be unable to authenticate via the Cisco NAC Agent, and should contact the Help Desk for assistance.

Meet the Help Desk

Oct 10, 2013 | Helpdesk

As of Thursday, September 26, the Technology Support Center was renamed to the Help Desk.  Chief Technology Officer, Sean Moriarty, said the name change "reflects how the campus referenced the previous Technology Support Center and is a well-known industry term."

Over the course of the last week, CTS has been working on updating our website, email and documentation to the new name.  Any emails you may receive from us will show up in your inbox  from the “Help Desk.”

Reorganization of CTS

Sep 28, 2013 | Personnel
On Thursday, September 26, Sean Moriarty, Chief Technology Officer implemented a reorganization in CTS, effective that same day. According to Moriarty, "we have  decided to reorganize to ensure that CTS continues to offer the high  quality services that the campus needs and has come to expect."  He mentioned the goals that were set for reorganizing included:


  • Appropriate succession planning to ensure continuous service delivery
  • Streamline accountability for services
  • Bring common tasks together inside a single team

Now Playing - iOS 7

Sep 19, 2013 | Featured Mobile Networking Software

Yesterday Apple released the new iOS7 operating system for iPhone and iPad. If you’re already upgraded, you may have noticed that you had to “Accept” a new certificate after connecting to “Oswego-Secure”. This is intended and necessary in order for your iDevice to work on the network. CTS has tested and approved iOS7 for the campus network, and it is considered supported software. Please reach out to the TSC if you have issues connecting to WiFi on the system.