January 20, 2017

Since the semester is fast approaching, the Help Desk will be holding extended hours for the following days:

Saturday, 1/21: 12 pm – 4 pm
Sunday, 1/22: 12pm – 7 pm

Give us a call at 315.312.3456, email us at help@oswego.edu, or stop by our office at 26 Lanigan Hall for assistance.

August 19, 2016

open late neon

September 13, 2015

As of early Sunday morning, 9/13 a variation of the Labor Day weekend phishing email has been received by some of the campus population. The number of campus accounts sending the message is a small percentage of last week’s count and have been suspended.

September 8, 2015

CTS is aware of suspicious emails that are being sent from and to campus email addresses and is working to resolve the issue. We have identified Oswego accounts that the emails are originating from and have suspended them until the issue is resolved. These accounts are notified of suspension upon attempting to login to LakerApps email.

August 19, 2015

The CTS Help Desk will have extended hours starting Thursday, 8/20. Hours will be the following:

Thursday, 8/20: 8 am - 7 pm
Friday, 8/21: 8 am - 7 pm
Saturday, 8/22: 12 pm - 4 pm
Sunday, 8/23: 12pm - 7 pm

After Sunday, our normal help desk hours will be: 
Monday-Thursday: 8am-7pm
Friday: 8am-4:30pm
Saturday, Sunday: Closed

August 25, 2014

CTS is happy to announce an online system that will allow you to interact with the Help Desk from your web browser.   The system is called “Self Service” and is available from a link with the same name on the www.oswego.edu/help website.

Log into Self Service with your Laker NetID and you'll see a page that looks like the following:

August 7, 2014

The newly renovated CTS Help Desk is now open.

CTS recently renovated the campus Help Desk to better serve our customers. The new setup optimizes the space, allowing us to work more efficiently and to better handle phone and walk-in traffic.

January 27, 2014

All CTS computer labs in Penfield, Mahar 210 and Campus Center 207 as well as the CTS Help Desk will be closing at 4:30pm, 1/27 due to the severe weather conditions.

Safe travels to all who will be on the roads!

January 24, 2014

The Help Desk will be open extended hours through the weekend. Our hours will be:

Friday, January 24th: 8am - 7pm
Saturday, January 25th: 12(noon) - 4pm
Sunday, January 26th: 12(noon) - 7pm

If you are experiencing any technical issues, please take advantage of the extended hours. We look forward to assisting you!

January 16, 2014

At approximately 9pm last night, CTS began receiving outage reports concerning web services such as Banner/MyOswego, and faculty shared drives.

The problem was traced to a technical issue with equipment that hosts these services. Several other services residing on said equipment were also affected this morning, including: MailMan, digital signage, and TMA.