Account Creation and Modification Policy and Procedures

Computer and software accounts are used to provide secure access to student and institutional data, and as such should be managed with appropriate care.

Account access is granted based on the following criteria:

• Accounts are created after the requesting user’s supervisor has signed off (physically or electronically)

• Users are granted access based on the standard security principle of “least required access” to fulfill their job responsibilities

• Departments have the responsibility of maintaining the integrity of the accounts in their unit. When a user changes roles, within or outside of their existing department, it is the department’s responsibility to report this change so that individual access is maintained to the level required for their job function.

• Where possible, account usernames should follow the established standards (Laker NetID)

• Users must agree to adhere by the Acceptable Use Policy  to ensure that privacy and confidentiality are maintained

For new Banner/BDM/Slate/Argos accounts:

1. Users can request a new account via the HelpDesk self-service portal (ServiceNow).

2. After the request has been submitted, their supervisor is emailed requesting approval.  The supervisor clicks on links in the email to Accept or Deny the request.

3. Once the supervisor approves the request, the request ticket is assigned to CTS for processing.

4. CTS staff creates the new account as requested and updates the HelpDesk request.

5. The workflow within the HelpDesk software then notifies the user via email that their new account is ready for use.

For modifying existing Banner/BDM/Slate Argos accounts:

1. Users email the CTS database administrator requesting access be modified and the reasoning behind that request. 

2. CTS reviews the request, checks with the user’s supervisor, and if appropriate, modifies the user’s access accordingly.

3. CTS notifies the user that their account has been modified.