FAQs

General FAQs for Tutees

What is walk-in tutoring?

Walk-in tutoring is the OLS's format for the majority of our Learning Center and Math Center tutoring. Classes will be grouped into tutoring 'blocks' which will have a regular time and location each week. Most blocks will last two hours. Students who wish to attend walk-in tutoring should visit our schedule page for information on times and locations.  Tutors will be on-site, ready and willing to assist students as they come in. It is our intention that this environment will encourage group learning and cooperation for tutees and tutors alike. You may attend as many walk-in sessions as you please!

What is appointment-based tutoring?

Appointment-based tutoring is where students can schedule an appointment with a tutor.  It is primarily offered for courses in which there is no walk-in tutoring.   Appointment-based sessions are held on a one-on-one basis OR in small groups (maximum of four students).

Will a tutor teach me the material I need to get a good grade?

No. Tutoring is NOT a substitution for class attendance, participation, or your professor's office hours. Students must be attending class to receive tutoring.

How should I prepare for a tutoring session?

Tutees should bring their class textbook, class notes, assignments, quizzes or exams, and any other resources that will help the tutor help them. It is also important to know your assignment prior to your tutoring session.  Attempt the homework assignment before the tutoring session and bring what you have done with you. Be prepared to ask specific questions about the things you need help with, or anything that you and your professors have talked about during office hours.

Can I contact my tutor for help anytime?

Tutors are scheduled according to their availability. Tutors are not obligated to assist students beyond scheduled sessions.

Will tutors complete my homework for me?

No.  Under no circumstance should students ever ask or expect a tutor to complete any work for them in accordance to SUNY Oswego Policy on Intellectual Integrity.

What do I do if I have an issue or a conflict with a tutor?

If there is a conflict, immediately report the issue to the OLS director or one of the OLS specialists so it can get sorted out appropriately. The OLS staff has everyone's interests in mind, and confidentiality will be kept.

How can I get in contact with my tutor in case of an emergency (e.g. unable to attend the session)?

If on an appointment basis, tutors and tutees should exchange contact information in the first session! This can save time and confusion regarding subsequent appointments or cancellations.  Please contact the main office by email (ols@oswego.edu) or phone (315-312-2571) to cancel an appointment.

Does tutoring guarantee a good grade?

Tutors are here to assist you, but the responsibility is yours to do what is necessary to perform well in your courses.

Writing FAQs for Tutees

Is walk-in writing tutoring available?

Yes, click here to log-in to TutorTrac using your LakerNet ID and password. Follow the directions under the "Instruction" tab for information on how to request a writing tutor.

What should I bring to a session with a writing tutor?

Bring a hard copy of your draft and any preliminary writing steps. Be sure to bring the instructor's assignment and any other course materials. Be prepared to discuss the topic and identify challenges so the tutor will understand the paper's direction.

Can I drop off a paper or email a paper to a tutor?

No.  We are not an editing service.  To get the best out of a tutorial session, a face-to-face dialogue between the tutor and you is essential: an effective paper begins and ends with effective dialogue.

Is it in my best interest to plan ahead and make an appointment with a writing tutor?

Yes.  Plan ahead and schedule a tutorial session in advance.  We do provide walk-in tutoring if a tutor does not have a scheduled appointment.  Tutorial appointments fill quickly; therefore, you should make appointments whenever possible to guarantee sessions.  Furthermore, since the process for writing assignments is often demanding, we encourage you to plan on meeting with a tutor a few times.   

How often can I meet with a writing tutor?

You can schedule a maximum of two (2) thirty-minute appointments each day.

Can a writing tutor help me get started with a paper?

Yes.  Bring the instructor's writing assignment directions to the tutorial session.  Tutors will help you interpret the assignment and get started organizing your thoughts.

What do I do if I need to cancel a writing tutor appointment?

To cancel a writing appointment, log-in to TutorTrac using your LakerNet ID and password.  Click "Search Availability" to find the appointment that you made. Click the "x" in the corner of the box to cancel the appointment.  You should try to cancel appointments two or more hours in advance.

Does the Writing Center contact my instructor after I meet with a writing tutor?

No. Writing tutoring is voluntary, and tutors are not required to correspond with instructors.

Is online writing tutoring available?

Yes.  SUNY Oswego is a part of STAR-NY, a consortium aimed at providing online tutoring assistance.  It is recommended for students utilizing Distance Learning services or those who cannot otherwise receive help on campus.

General FAQs for Tutors

What is walk-in tutoring?

Walk-in tutoring is the OLS's format for the majority of our Learning Center and Math Center tutoring.  Classes will be grouped into tutoring 'blocks' which will have a regular time and location each week. Most blocks will last two hours.  Students who wish to attend walk-in tutoring should visit our schedule page for information on times and locations. Tutors will be on-site, ready and willing to assist students as they come in. It is our intention that this environment will encourage group learning and cooperation for tutees and tutors alike.

 What is appointment-based tutoring?

Appointment-based tutoring is where students can schedule an appointment with a tutor.  It is primarily offered for courses in which there is no walk-in tutoring.  Appointment-based sessions are held on a one-on-one basis OR in small groups (maximum of four students).

Do I have to take GST 398?

All new tutors are required to enroll in GST 398. GST 398 is a one-credit course aimed at improving your abilities as a tutor. Here are the objectives:
1.      To provide supplemental academic support by engaging tutees in developing study techniques and strategies.
2.      To strengthen the relationship between tutor, faculty community and OLS in providing timely services to students.
3.      To advance the tutor's knowledge of the college's strategic goals to improve retention and persistence of students attending Oswego.

If you are a returning tutor, you do not need to repeat the course.

How many hours a week can I tutor?

Tutors must work a minimum of 4 hours/week. Additional hours vary according to the number of tutoring requests and tutor availability.

How much are tutors paid?

Undergraduate tutors are paid $10 per hour of tutoring.

Should I have taken the courses I wish to tutor?

For the Learning and Mathematics and Natural Science Centers, we do require that you have previously taken the class you wish to tutor, unless you have OLS staff approval. Writing tutors are required to submit writing samples from their courses.

Can I make arrangements to meet tutees in my residence hall room or off campus?

No.  Tutoring appointments must be held at the location listed.

Am I obligated to help my tutees outside of paid tutoring sessions?

No.  Tutors are not obligated to provide assistance outside of walk-in or scheduled sessions. 

What do I do if I have an issue or a conflict with a tutee?

If there is a conflict, immediately report the issue to the OLS director or one of the OLS specialists so it can get sorted out appropriately. The OLS staff has everyone's interests in mind, and confidentiality will be kept.

Can I tutor in more than one discipline or center?

Yes. Tutors are welcome to tutor in more than one discipline/center as long as they are qualified (i.e. GPA of 2.75 or higher, a grade of B+ or higher in the class, appropriate recommendations).

What do I do if I am unable to report for work?

If you unable to show up for work, notify the OLS front desk by calling (315-312-2571) or emailing (ols@oswego.edu) as soon as possible. Calls are preferred.

Should I try to meet with the instructors of courses I tutor?

It is highly recommended that tutors establish a discourse with their associated faculty, especially faculty they themselves have never had.  It is a great opportunity to learn about the policies of different instructors, discuss students' needs (with confidence), and obtain supplemental resources to further aid your tutoring.