Frequently Asked Questions

Attendance, Fees and Guests

Attendance at New Student Orientation

All new, incoming first year and transfer students attending SUNY Oswego on the Main Campus (located in Oswego, NY) are required to complete Online Orientation and are invited to attend an optional, in-person New Student Orientation program, coordinated by the Office of New Student Orientation. Participation for the duration of the program is required. The check-in email outlines the time expectations and duration of the Orientation program. Check-in emails are delivered two weeks prior to the registered event.

Students who are enrolled in the College as online, evening, Syracuse Branch Campus, or CTE (VTP) students are not required to complete the same orientation expectations.*

*Students who are enrolled as online, evening, Syracuse Branch Campus, or CTE (VTP) students have other Orientation requirements as outlined by The Division of Extended Learning and/or their appropriate academic department. Questions pertaining to the Orientation experience for these students should be directed there.

Orientation Fees

First Year
For first year students who matriculate in the fall semester, there is a one-time fee of $225 that will be placed on your tuition bill. 

Transfer
For transfer students who matriculate in the fall semester, there is a one-time fee of $115 that will be placed on your tuition bill. 

Parents and Guests
Parents, family members, and guests are welcome and encouraged to attend an in-person Orientation Program. Those who attend will be assessed an additional fee of $35 per person. More information about fees can be viewed in our Orientation Fees page. 

What the Fee Covers
Orientation is a comprehensive program for new students and their guests, which enlists the assistance of various campus departments and services. There is an immense amount of preparation that goes into coordinating each program. The fee covers meals, staffing, operational costs such as technical assistance and program materials, and August orientation programs, performers, and giveaways.

Guests 17 and Under

The New Student Orientation is designed for new students and adult guests. At this time, we do not allow guests under the age of 17 to attend an in-person Orientation Program.



Travel Arrangements & Support

The Office of New Student Orientation can help students and families identify travel plans to their in-person Orientation program. 

Shuttle Service

Our office provides a free, limited shuttle service for students and guests traveling to SUNY Oswego the evening before their scheduled Orientation program and/or departure from their completed Orientation experience.

Students and guests traveling the evening before their program must register for Pre-Program Lodging accommodations ($50 per person). We do not provide shuttle service to local hotels, and do not provide a shuttle service on the morning of your scheduled in-person Orientation Program. 

Arrival Schedule

Shuttle One Pick-Up
3:30 pm: Syracuse International Airport
4 pm: Walsh Regional Transportation Center

*This shuttle service guarantees you will be back on campus to access our all-you-care-to-eat Lakeside Dining Center for a pre-program meal. 

Shuttle Two Pick-Up

5:30 pm: Syracuse International Airport
6 pm: Walsh Regional Transportation Center

*This shuttle service will arrive on-campus following the time that our all-you-care-to-eat Dining Center is closed.

Departure Schedule

Departure Shuttle
5 pm: leaves SUNY Oswego
6 pm: arrives at Syracuse International Airport
6:15pm: arrives at Walsh Regional Transportation Center

Sign-up

Please call our office at 315-312-5522 or email us at orient@oswego.edu. Please be prepared with the following information:

  • Student's name
  • Number of guests traveling (including the student)
  • Email Address of the student and guest
  • Pick-up location (for Arrival Shuttle)
  • Airline/train/bus line and scheduled arrival time
  • Drop-off location (for Departure Shuttle)
  • Airline/train/bus line and scheduled departure time

Please note:

  • We do not transport students and guests to/from local accommodations or anywhere in the local community. 
  • The shuttles do not leave until the scheduled time; no earlier or later shuttles are available.
  • We do not provide shuttles the morning of the scheduled in-person Orientation Program.

Covid-19 Practices while Riding a Campus Shuttle

  • Space is limited; only one person or family per row in the shuttle is permitted. 
  • Prior to boarding the shuttle, you must show the driver your Shuttle Confirmation email. 
  • Masks or cloth face coverings must be worn at all times while in the campus shuttle, regardless of vaccination status. 
Orientation Express Bus

If you are a new first year or transfer and live downstate or in the New York metro area, you can catch a ride to campus with our Orientation Express Bus!

Dates Available

First Year Orientation

  • Wednesday, July 7 (Day 1) - Thursday, July 8 (Day 2)
  • Sunday, July 18 (Day 1) - Monday, July 19 (Day 2)
  • Wednesday, July 21 (Day 1) - Thursday, July 22 (Day 2)

Transfer Orientation

  • Thursday, July 15 (Day 1) - Friday, July 16 (Day 2)

Cost

$90
In addition to your Orientation fee
Your ticket includes:

  • Direct transportation to/from SUNY Oswego
  • Overnight accommodations in Riggs Hall
  • Dinner on your arrival day
  • Bagged meal on your departure day

This fee is in addition to the Orientation fee. Students' Express Bus fee will be charged to their tuition. Guests must pay for their ticket at the time they pay for their Orientation fee.

Departure & Arrival Information

GETTING TO SUNY OSWEGO... 

  • Depart on Day 1 at 11:30 AM, sharp from SUNY College of Optometry (33 West 42nd Street, New York, NY).
  • Arrive at SUNY Oswego on Day 1 at 5:30. Dinner is provided to Express Bus riders. 
  • Check-in to your overnight accommodations in Riggs Hall.
TRAVELING BACK TO NEW YORK CITY... 
  • Depart on Day 2, following the conclusion of the Orientation program, at 5 PM. 
  • Arrive at SUNY College of Optometry on Day 2 at approximately 11 PM. 

Reservation

If you would like to reserve your space on the Orientation Express Bus, please login to the New Student Menu and select on the "Express Bus" option for any of the appropriate dates above. Please note: Steps 1, 2, and 3 in the New Student Menu must be complete in order to register.  Space is limited and available on a first come, first serve basis.  



Disability, Mobility and Dietary Accommodations

How to Request Accommodations

We strive to provide an exceptional, inclusive experience for all of our students and guests who attend New Student Orientation. If you require special accommodations for any of the following, please indicate that to us on the Orientation registration form under the "Orientation Accommodations" section.

  • Hearing
  • Sight
  • Handicapped parking access (There are handicapped parking spaces in all of our campus parking lots, our guests with a valid handicapped parking permit often drive from building-to-building during Orientation.)
  • Mobility (There is considerable walking distance between buildings and session locations, but our Mobility Accommodations Drivers are happy to drive you from location-to-location for the duration of the program.)
  • Dietary restrictions- for those students and guests who indicate they have dietary considerations, our office will contact you with additional resources provided by our Campus’ Registered Dietitian.
  • Additional accommodations as needed.

Wheelchair Information

For those guests in need of a wheelchair - either manual or electric - we encourage you to contact any of the following vendors. Students and guests are responsible for making arrangements to rent and pay for their wheelchair, but our office will work with you to coordinate pick-up and drop-off of your rented equipment from your rental location to SUNY Oswego and back, should you need it. Please call our office for more information.

If you are in need of a wheelchair, you can contact Wayne Drugs to coordinate a rental.
Please note: the Orientation team is unable to push wheelchairs for students or guests.

Translation Services
As the diversity of our student population increases, we often have new students who are accompanied by a family member or guest whose first language is not English. When given notice (at least 10 business days), we will do our best to offer translation services for guests in need of a translator. Please call our office at (315) 312-5522 or email us at orient@oswego.edu to let us know how we can best support you during the Orientation experience.



Reservations and Cancellations

General Reservations and Registrations

All seats in the Orientation programs are on a first-come, first-serve basis. The Office of New Student Orientation cannot guarantee or hold seats in an Orientation program for incoming students or their guests.

Changes and Cancellations to Reservations

Students and guests may reschedule a new Orientation program date online up to five business days prior to the registered Orientation program. To reschedule online use the link located in the New Student Menu (oswego.edu/appstatus)

For changes or cancellations within five business days, please contact the Office of New Student Orientation. Changes will be addressed on a space-available basis. For help with changes or cancellations, please contact the Office of New Student Orientation.

Student No Shows

It is the responsibility of all students and guests to check-in for their registered Orientation program. Those students who do not check-in for the program by the times outlined below will be considered a “no-show” and will be responsible for rescheduling their in-person Orientation program to a new date, as space allows.

Check-in Time Cut-off
We will not accept students or guests to the in-person Orientation Programs after 12 pm EST. 

Please contact the Office of New Student Orientation with extenuating circumstances.



Covid-19 and New Student Orientation

Student & Guest Attendee Requirements

All student and guest attendees at an in-person Summer Orientation Program are required to:

  • Wear a CDC-recommended face covering while participating in all indoor events and outdoor events in large groups. Masks are not required while seated and eating in the Dining Hall. SUNY Oswego will provide masks to all participants.
  • Social distance, where approoriate.
Programmatic Considerations for Visitor Safety
  • All programs are maxed at a capacity of 200 guests. 
  • All guests (students and family members) of the Orientation programs will receive a cloth mask and small bottle of hand sanitizer upon check-in. 
  • Our check-in process is as contactless as possible. 
  • All staff and guests of the Orientation program are required to wear a mask, except when seated in the Dining Hall, at all times. 
  • Beverages at our ‘coffee breaks’ during the program are served by trained Catering Staff. 
  • All meals in our Dining Center are served by trained Dining Staff. 
  • All academic building facilities have a minimum 24 hour period between use and are disinfected prior to each use. 
  • All residential building facilities have a minimum 72 hour period between use and are disinfected prior to each use.
Campus Provisions + Staff Practices for Visitor Safety

Staff Practices

  • All faculty and staff are required to submit a Daily Health Screening and complete weekly Covid testing. 

Facilities (Directly from the Oswego Spring Forward Plan)

  • Hygiene and Sanitation Stations: Handwashing stations containing soap, water and paper towels, or an alcohol-based hand sanitizer containing 60% or more alcohol, are provided and maintained on campus at entry points and on each floor of every building. Disinfecting wipes or other disinfecting supplies are also made available. 

  • Surface Cleaning: All shared surfaces on campus are cleaned by facilities staff at least two times per day, and/or between use by individuals using the space 

  • Cleaning Logs: As required by the Centers for Disease Control and Prevention and NYS Department of Health, cleaning logs are maintained on site in each facility. Cleaning logs document date, time and scope of cleaning.

  • Residence Hall Social Distancing and Cleaning Protocols: All community spaces in residence halls are reconfigured to enforce social distancing practices and expectations, including in the residence hall lounges, laundry rooms, desk operations and computer labs. Enhanced cleaning and disinfection: The bathrooms, public spaces, laundry rooms and high contact areas are cleaned and disinfected every day. Additional hand sanitizer stations have all been added to each residence hall. Additional signage has been added in public spaces to encourage social distancing, face coverings and hand washing while in the residence halls always.

More information on SUNY Oswego's response to the Covid-19 global health crisis can be found on our website: https://ww1.oswego.edu/oswego-forward/



Fee Removal and Refunds

Student Fee Assessment and Removal

All new, incoming students are assessed the appropriate Orientation fee on their student bill.

Requests to remove the student Orientation fee from the bill will be considered in the following circumstances:

  • The student formally withdraws from the College prior to attending an Orientation program
  • The student's admission to the College is rescinded prior to attending an Orientation program

Requests to remove the student Orientation fee from the bill are not considered in the following circumstances:

  • The student formally withdraws from the College after attending an Orientation program
  • The student's admission to the College is rescinded after attending an Orientation program
  • The student elected not to attend an Orientation program but matriculated for classes for the subsequent semester
  • The student did not formally withdraw from the College, did not attend an Orientation program, and did not matriculate for classes for the subsequent semester

All other circumstances not listed are up to the discretion of the Coordinator of New Student Orientation.

Guest Refunds

Guest refunds are considered, when requested, in the following circumstances:

  • A guest registers to attend an Orientation program but cancels their reservation prior to attending the scheduled program
  • The student the guest is registered to attend Orientation with has their admission to the College rescinded prior to attending the Orientation program

Guest refunds are not considered when:

  • A guest attended and participated in an Orientation program prior to the student formally withdrawing from the College, or prior to the student's admission to the College being rescinded
  • A guest does not cancel their Orientation program reservation prior to one business day before their scheduled Orientation program

All other circumstances not listed are up to the discretion of the Coordinator of New Student Orientation.

Refund Administration

It is the responsibility of the student and/or guest to request a refund. All requests must be received in writing. They can be emailed to orient@oswego.edu or mailed to:
New Student Orientation
SUNY Oswego
7060 State Route 104
Oswego, NY 12136

All refund requests must include:

  • Student's full name and ID number (#805)
  • Reason for the refund request (ie, canceled parent Orientation reservation)
  • Address of the refund recipient

The refund process will be initiated within 3 business days of receipt of the written request. If the initial payment was made via credit card, the refund will be requested on your behalf. You can expect to see the refund on your credit card used for the original transaction within 3 - 4 weeks. If the initial payment was made via check or cash, the refund will be requested and a check will be mailed to you within 2 - 3 weeks.