Frequently Asked Questions

Attendance, Fees and Guests

Attendance at New Student Orientation

All new, incoming first year and transfer students attending SUNY Oswego on the Main Campus (located in Oswego, NY) are required to attend New Student Orientation, coordinated by the Office of New Student Orientation. Participation for the duration of the program is required. The check-in email outlines the time expectations and duration of the Orientation program.

Students who are enrolled in the College as online, evening, Syracuse Branch Campus, or CTE (VTP) students are not required to attend a Main Campus, in-person Orientation program.*

*Students who are enrolled as online, evening, Syracuse Branch Campus, or CTE (VTP) students have other Orientation requirements as outlined by The Division of Extended Learning and/or their appropriate academic department. Questions pertaining to the Orientation experience for these students should be directed there.

Orientation Fees

Orientation is a comprehensive program for new students and their guests, which enlists the assistance of various campus departments and services. There is an immense amount of preparation that goes into coordinating each program. The fee covers meals, staffing, operational costs such as technical assistance and program materials, and Welcome Week programs, performers, and giveaways.

Guests 17 and Under

The New Student Orientation is designed for new students and adult guests, but we do allow guests under the age of 17 to attend the program under the following condition:

  • The guest under the age of 17 must be accompanied by a guest over the age of 17, other than the student (in other words, the new SUNY Oswego student cannot accompany the guest under 17; it has to be another guest over the age of 17)

On-Campus Accommodations for Summer Orientation Only
Guests under the age of 17 who register to attend an Orientation program may only stay in our on-campus accommodations when accompanied by a guest over the age of 18 who is also staying in on-campus accommodations. In that case, the guest under the age of 18 will be assigned to the same room as the guest(s) over the age of 17.

Guests under the age of 17 should bring a sleeping bag and pillow, as a bed and linens are not provided for these guests. A mattress may be requested at least 3 business days in advance of the program, either via phone or email, for an additional $10 fee.



Disability, Mobility and Dietary Accommodations

How to Request Accommodations

We strive to provide an exceptional, inclusive experience for all of our students and guests who attend New Student Orientation. If you require special accommodations for any of the following, please indicate that to us on the Orientation registration form under the "Orientation Accommodations" section.

  • hearing
  • sight
  • handicapped parking access (There are handicapped parking spaces in all of our campus parking lots, our guests with a valid handicapped parking permit often drive from building-to-building during Orientation.)
  • mobility (There is considerable walking between buildings and session locations, our Mobility Accommodations Drivers are happy to drive you from location-to-location.)
  • dietary restrictions- for those students and guests who indicate they have dietary considerations, our office will contact you with additional resources provided by our campus’ Registered Dietitian.
  • and more

Wheelchair Information

For those guests in need of a wheelchair - either manual or electric - we encourage you to contact any of the following vendors. Students and guests are responsible for making arrangements to rent and pay for their wheelchair, but our office will work with you to coordinate pick-up and drop-off of your rented equipment from your rental location to SUNY Oswego and back, should you need it. Please call our office for more information.

If you are in need of a wheelchair, you can contact Wayne Drugs to coordinate a rental.
Please note: the Orientation team is unable to push wheelchairs for students or guests.

Translation Services
As the diversity of our student population increases, we often have new students who are accompanied by a family member of guest whose first language is not English. When given notice (at least 5 business days), we can offer translation services for guests in need of a translator. Please call our office at (315) 312-5522 or email us at orient@oswego.edu to let us know how we can best support you during the Orientation experience.



Reservations and Cancellations

General Reservations and Registrations

All seats in the Orientation programs are on a first come, first serve basis. The Office of New Student Orientation cannot guarantee or hold seats in an Orientation program for new, incoming students or their guests.

Changes and Cancellations to Reservations

Students and guests may reschedule a new Orientation program date online up to five business days prior to the registered Orientation program. To reschedule online use the link in Step 3: Register for Orientation, located in the New Student Menu (myOswego.) 

For changes or cancellations within five business days, please contact the Office of New Student Orientation. Those changes will be addressed on a space-available basis. For help with changes or cancellations, please contact the Office of New Student Orientation.

Student No Shows

It is the responsibility of all students and guests to check-in for their registered Orientation program. Those students who do not check-in for the program by the times outlined below will be considered a “no-show” and will be responsible for rescheduling their Orientation program to a new date, as space allows.

Check-in Time Cut-off
First Year Orientation Program: After 3pm on Day 1 of the Orientation Program
Transfer Orientation Program: After noon on the date of the Orientation Program

Please contact the Office of New Student Orientation with extenuating circumstances.





Fee Removal and Refunds

Student Fee Assessment and Removal

All new, incoming students are assessed the appropriate Orientation fee on their student bill.

Requests to remove the student Orientation fee from the bill will be considered in the following circumstances:

  • The student formally withdraws from the College prior to attending an Orientation program
  • The student's admission to the College is rescinded prior to attending an Orientation program

Requests to remove the student Orientation fee from the bill are not considered in the following circumstances:

  • The student formally withdraws from the College after attending an Orientation program
  • The student's admission to the College is rescinded after attending an Orientation program
  • The student elected not to attend an Orientation program but matriculated for classes for the subsequent semester
  • The student did not formally withdraw from the College, did not attend an Orientation program, and did not matriculate for classes for the subsequent semester

All other circumstances not listed are up to the discretion of the Coordinator of New Student Orientation.

Guest Refunds

Guest refunds are considered, when requested, in the following circumstances:

  • A guest registers to attend an Orientation program but cancels their reservation prior to attending the scheduled program
  • The student the guest is registered to attend Orientation with has their admission to the College rescinded prior to attending the Orientation program

Guest refunds are not considered when:

  • A guest attended and participated in an Orientation program prior to the student formally withdrawing from the College, or prior to the student's admission to the College being rescinded
  • A guest does not cancel their Orientation program reservation prior to one business day before their scheduled Orientation program

All other circumstances not listed are up to the discretion of the Coordinator of New Student Orientation.

Refund Administration

It is the responsibility of the student and/or guest to request a refund. All requests must be received in writing. They can be emailed to orient@oswego.edu or mailed to:
New Student Orientation
SUNY Oswego
7060 State Route 104
Oswego, NY 12136

All refund requests must include:

  • Student's full name and ID number (#805)
  • Reason for the refund request (ie, canceled parent Orientation reservation)
  • Address of the refund recipient

The refund will be requested within 3 business days of receipt of the email. If the initial payment was made via credit card, the refund will be requested on your behalf. You can expect to see the refund on your credit card used for the original transaction within 3 - 4 weeks. If the initial payment was made via check or cash, the refund will be requested and a check will be mailed to you within 2 - 3 weeks.