Local employees, businesses benefit from AMA program

In an effort to meet the ongoing professional development needs of the local business community, the SUNY Oswego Institute for Professional and Organizational Development in Phoenix offers classes in partnership with the American Management Association.

The non-credit AMA classes enable employees from local businesses to earn certificates in leadership and management, human resource management and customer service. The next round of class offerings begins throughout September, October and November.

Crysteel, Novelis, Oswego Hospital, and Spirit and Sanzone are some of the local companies sponsoring their employees in the program.

Mike Russell, Oswego Hospital’s human resource director, promotes continuing education with employees and has had several employees enroll. “By applying their new skills and knowledge, they have all contributed significantly to our organizational success,” Russell said. “Three employees from my area, human resources, have all experienced desirable career advancements as a result.”

Carol Dillabough, who completed both the leadership and human resource management certificate programs, began a new job in January as the human resource coordinator at Novelis. “I completed two certificate programs while employed at Oswego Hospital, thanks to Mike Russell,” Dillabough said. “Without a college degree I knew my chances for advancement and a better paying job were limited. I learned so much in every single AMA class that I developed the confidence to seek advanced level employment opportunities and the skills to be successful.”

Gary Granger, an electrical maintenance technician at Novelis with a two-year degree in electrical engineering technology, said he found personal and professional value in attending AMA classes with people from various companies. “It’s beneficial to learn how others handle situations within their particular organization. During group activities in the leadership class, for example, I listened to how my classmates handled difficult people and challenging situations. From this experience, I learned how to be much more positive when interacting with my co-workers and supervisor, and it’s really paid off,” Granger said. 

“The finance class gave me insight as to what goes on behind the scenes in a management role and why upper-management makes the decisions that they do,” Granger added. “I can now see the big picture.” He hopes his newly acquired skills and strategies help lead to career advancement opportunities.

“Ongoing professional development is the key to career success,” said Donna Besaw, assistant director of continuing education at the institute in Phoenix. “Students who have hands-on positions in production and those who already have management roles in their organization participate in our AMA classes. Together they learn, share strategies, encourage one another and develop new skills that assist them to be personally and professionally successful.”

The SUNY Oswego Institute for Professional and Organizational Development is dedicated to partnering with business, government and non-profit organizations to develop and deliver customized employee training based on current and future business needs. Its mission, “Your Success Is Our Business,” focuses on bottom-line results.

For a schedule of courses and more information, call 312-6430, e-mail phoenix@oswego.edu or visit www.oswego.edu/institute.

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(Posted: Sep 14, 2005)