College's institute to host mediation course

SUNY Oswego’s Institute for Professional and Organizational Development will offer a course in “Mediation in the Workplace” from 8:30 a.m. to 4:30 p.m. April 26 and 27 and May 10 and 11 at SUNY Oswego’s Education Center in Phoenix.

Mediation is a process where a neutral third party facilitates individuals in conflict. The goal is to develop a mutually satisfying understanding and agreement. 

“Mediation training promotes strong leadership and gives you the ability to facilitate business and interpersonal disputes,” said Donna Besaw, assistant director of continuing education at SUNY Oswego. “Participants learn not only the content and theory of mediation, but also practice skill-building techniques to facilitate quick and creative win-win solutions for any personal or organizational conflict.”

Instructor Martha Marshall, a private consultant with over 20 years experience, has worked with schools, businesses, industry, non-profit groups, government, courts and health care systems as a mediator/trainer. In addition to her consulting work, Marshall has taught American Management Association courses through SUNY Oswego.

The Institute for Professional and Organizational Development at SUNY Oswego is dedicated to the advancement of professional excellence and skills development. It works with businesses, government and non-profit organizations developing customized training designed to result in real-world, bottom-line results.

For more information or to request a brochure, call 312-6430, e-mail or visit

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(Posted: Apr 04, 2007)