Summer of professional development opportunities slated at Metro Center

Office workers and others aiming to sharpen their on-the-job effectiveness and prepare for their next promotion can take advantage of an initiative that will begin in May at the SUNY Oswego Metro Center.

The Metro Center, on Syracuse’s Clinton Square, will offer three series of programs this summer geared toward the supporting workforce. Running from May through August, the three series focus on office management, customer service and the leadership.

Most programs are scheduled for 10 a.m. to 1:30 p.m. Wednesdays and include a boxed lunch. SUNY Oswego will provide transportation from its main campus in Oswego to the Metro Center and back for its employees and others in the area.

“In today’s tough economy, making improvements in employees’ customer service and management skills distinguishes top performing companies from their competitors,” said Dr. Kimberly Armani, director of the Metro Center. “The suites provide a flexible, affordable and fun way for employees to improve skills that are critical to both their own and their companies’ performance.”

Each of the three professional development suites includes six programs. People honing office management skills can sign up to learn more about business writing and accounting, for example. The customer service series delves into that topic and includes programs on dealing with difficult people and managing stress. And the leadership suite provides training on team building and transitioning from peer to supervisor among its six programs.

The complete list of programs and a registration form are available online at The fee for each program is $99, or $400 for a six-program suite. Participants who complete five programs can earn 1.5 Continuing Education Units and a certificate of completion.

For additional information, call the SUNY Oswego Metro Center at 399-4100 or email

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(Posted: Apr 21, 2011)