Website Technical Information & Help
Penfield Library's website has several features that improve service and access. Some of these features require the user to verify that they are part of the SUNY Oswego community. Other features may conflict with the set up of certain ISP (Internet Service Providers) and network firewalls. This page answers basic questions relating to these aspects of our site.
Ports and Firewalls:
Some web services use a specific port to connect to a computer network. Different ports allow different types of data transfer to take place. These include Penfield's:
Our library catalog uses ports 4470 and 4479 to transfer data from our server to your computer. If you have difficulty accessing our library catalog, you may need to have your ISP or network administrator open ports 4470 and 4479. This is not done by the Library, nor is it a change you can make in your computer.
Databases & Indexes
Our databases and indexes use ports 2048 and 443 to transfer data from our server to your computer. If you have difficulty accessing our library databases, you may need to have your ISP provider or network administrator open ports 2048 and 443. This is not done by the Library, nor is it a change you can make in your computer.
To access services that have licensing agreements restricting their use to SUNY Oswego users, you must verify that you are a SUNY Oswego student, faculty or staff member.
If you are off campus, you will be prompted for a Laker NetID and password the first time you access (click on) a restricted service. These are the same as you use for Blackboard or to log into a campus computer.
New students are assigned a computer account upon registering for classes and paying their bill. The account must be activated before you can use it. To activate your account:
Note: Online activations will become active within 24 hours. You will be required to submit your date of birth and your University ID number to activate your account online. This same account allows you access to the computers in the library and in CTS labs throughout campus.
- Forgot your username? Look it up in the college directory.
- Forgot your password?
- Manage Your Account - Check your print quota, forward your email, change your password, etc.
Several database products require you to allow cookies to be placed on your computer. The purpose of a cookie is to identify you after beginning a session with the database. A cookie does not reveal information about who you are, your email account, allow access to your hard drive or transmit viruses.
- To manage cookies in Firefox: Go to Tools/Options and click on the Privacy Tab
- To manage cookies in Internet Explorer: Go to Tools/Internet Options and click on the Privacy Tab
If you see a flashing, blank page after you login to the library on the Access Restricted Services page, you may need to add a site to your browser's list of trusted sites.
To fix this problem in Internet Explorer:
- Tools >> Internet Options
- Security tab
- Trusted Sites (green checkmark icon)
- Sites button
- Paste in this address: https://login.ezproxy.oswego.edu
- Click Add
Note: If you continue to see this problem when you try to use Kanopy, use the same steps as above but add this address in addition to the other: https://oswego-kanopystreaming-com.ezproxy.oswego.edu
If you continue to have this problem when searching using the search box on the library homepage, use the same steps as above but add this address in addition to the other: https://search-ebscohost-com.ezproxy.oswego.edu