Notes from the Help Desk

Notes from the Helpdesk written on a pad with a pen under it.

The Technology Support Center (TSC) will be open extended hours for the first two weeks of the semester to assist with any start of the semester technology issues faculty, staff and students may have.  Please check the TSC website for specific hours.  The TSC is located in 26 Lanigan Hall and is available by email at help@oswego.eduand by phone at 315.312.3456.Are you on Facebook? Want to receive updates from CTS on new services, updates, system outages, and more? We recently created a “SUNY Oswego – Campus Technology Services” Facebook group. Become a fan and start receiving updates!

Lion Operating System
Apple recently released its newest operating system called Lion (OS X version 10.7) available from the Apple app store for $29.99.  If you are a Mac user, please DO NOT upgrade to this version on any of your college-owned devices or personal devices that you may use on campus.  At this time not all campus applications are compatible with Lion, especially the campus wireless network. CTS is currently working with our networking provider for compatibility updates, but it is likely that these updates will not be available until a week or two after the start of the semester.

For anyone who already purchased Lion or bought a new machine that came with Lion and were expecting to use the campus wireless network, you will not be able to do so at this time.  We welcome you to utilize our various campus computer labs.

We will be posting updates on our  CTS ResNet web site as we have them.

CTS has signed an agreement with Apple to acquire Lion and will be making plans to upgrade SUNY Oswego-owned machines to this new version.  As a plan is finalized we will be sure to inform our user community.

ResNet Room Service
Students living in the Residence Hall rooms will be using the Cisco Clean Access automated registration system again this year to register their computers on the campus network. Look for a Getting Started document hanging on each Residence Hall room door handle.

CTS will be offering ResNet Room Service again this semester to assist students who may be experiencing problems getting their machines connected to the residential network in their residence hall rooms. During ResNet Room Service, students may sign-up for CTS professional staff to visit the computer in their room to help resolve any issues with getting it connected to ResNet. The schedule for this fall semester is as follows:

For Oneida/Cayuga/Seneca/Onondaga Halls and The Village:
Room Service Date/Time: Monday, August 29, 3pm - 9pm
Sign Up Location: Please visit the Oneida Computer Lab

For Hart/Funnelle/Sheldon Halls:
Room Service Date/Time: Tuesday, August 30, 3pm - 9pm
Sign Up Location: Please visit the Hart Computer Lab

For Scales/Waterbury/Riggs/Johnson/Mackin Halls:
Room Service Date/Time: Tuesday, August 30, 3pm - 9pm
Sign Up Location: Please visit the Scales Computer Lab