SUNY Oswego subscribed to the Adobe Creative Cloud (CC) during the Spring 2015 semester. If you installed one or more of the Adobe Creative Cloud products between January 1 - June 5, 2015, you will need to update the license code which has since expired.

PC users can follow these instructions:

  1. From the Start menu, go to All Programs -> LANDesk Management -> Portal Manager
  2. Double click “Adobe License Updater”
  3. The licensing info will be updated in the background and when it has been completed, you will see a “Successful Installation” message.

Mac users should call the Help Desk to assist in the registering of the new license code. The Help Desk can be reached at 315.312.3456 during the hours of 8am-4pm, Monday - Friday.

Please note that all the Adobe CC products are available at no charge for faculty and staff to install on their SUNY-owned device. PC users can use the Portal Manager as explained above to install the products. Mac users will need to call the Help Desk to arrange an install. An option to install the Adobe CC products on employee personal devices is also available for a small fee. We are working on gathering the details and will post them here in the very near future.