Communicating frequently with your students is one way to build a sense of community between you and your students.  Let your students know the best way to communicate with you.  Whether it is through email or course messages in Blackboard Learn, be consistent.  You can also consider asking your students to provide input as to how you all communicate.  

Modes of online communication:

Questions on:

Additionally, you can contact the SUNY Online Support Services Help Desk for assistance with Blackboard.  The SUNY Online Support Services Help Desk has extended hours so they can provide assistance when the CTS Helpdesk is not available.  Their contact information is below:  

  • Website

  • Phone: 1-844-673-6786 (1-844-OPENSUNY)

    • 1-518-320-1300 (Direct)

For help with Blackboard or any of the tools listed on this site, contact the Blackboard Support team and/or the Instructional Design Team through the CTS Helpdesk at