Faculty profile

Dr. Bonzo received her Ph.D. in Industrial and Operations Engineering from the University of Michigan where her research focused on systems approaches to process improvement and patient safety in health care. Prior to joining SUNY Oswego, Dr. Bonzo was the Director of the Transformation Management Office at Rochester General Health System. In addition to teaching and serving as the MBA HSA program coordinator, Dr. Bonzo continues to consult with health systems as a lean/process improvement coach and instructor. Her research interests include process improvement in health care, resilience engineering, and organizational learning.