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Blackboard Learn - Faculty FAQs

  1. How do I access Blackboard Learn?
  2. How do my student access Blackboard Learn?
  3. How do I log-in?
  4. Where do I find instructions for using Blackboard Learn?
  5. When will my courses appear?
  6. Multiple course shells have been created for a course, however, I want all of my students to use the same course shell?
  7. How do I remove a course from my Blackboard Learn Institution and Course tabs?
  8. What browsers should I use with Blackboard Learn?
  9. Blackboard Learn doesn't work as well from home as it does on campus.
  10. Do my students automatically see my course when they log-in to Blackboard Learn?
  11. I have finished developing my course and am ready to allow students to access my course. How do I make it available?
  12. How do I add a student, Teaching Assistant or guest to my course roster?
  13. What is the difference between Course Messages and regular email?
  14. I don't check my Blackboard Learn courses daily. Is there a way that I can have my Blackboard Learn Course Messages forwarded to my SUNY Oswego email account?
  15. How can I copy the content from my ANGEL course into my new Blackboard Learn course?
  16. How can I get more help setting up my course in Blackboard Learn?
  17. My students cannot see the timer for my Test.
  18. I am manually entering scores into the Blackboard Learn Grade Center, but they are not displaying right or the overall average is not calculating right.
  19. I cannot see a student in the Blackboard Learn Grade Center even though they are on my course roster.
  20. A student claims they have submitted work in an Assignment (Dropbox), but you cannot view it. The work does not show up in the Needs Grading area, and the Full Grade Center shows a blue Attempt in Progress icon and an attempt, but no work. How do I fix this?

1.  HOW DO I ACCESS BLACKBOARD LEARN?

The new web address for Blackboard Learn at Oswego is oswego.open.suny.edu (Note that there is no www).

2. HOW DO MY STUDENTS ACCESS BLACKBOARD LEARN?

Students can use the direct address, oswego.open.suny.edu, or they can log-in to ANGEL as normal then be directed into the Blackboard Learn system by clicking on their course link in Angel. If the student goes through ANGEL, they will be prompted to log-in again to access Blackboard Learn.  If your course should be forwarded, but it not, contact us at bbhelp-list@ls.oswego.edu.

3. HOW DO I LOG-IN?

To log-in to Blackboard Learn, you must use your SUNY Oswego Laker NetID and password. If you have not activitated your email account, please follow the instructions listedhttps://www.oswego.edu/email/start.html.  Then go to oswego.open.suny.edu and click the login button.

4. WHERE DO I FIND INSTRUCTIONS FOR USING BLACKBOARD LEARN?

Students and Instructors using Blackboard Learn for the first time are encouraged to go through the Open SUNY Student Orientation to get an overview of the most common tasks in Blackboard Learn. The link for this is available on the left of the My Institution tab.

More detailed student instructions can be found in each course on the left menu by clicking the first Help link. General Blackboard faculty instructions can be found in each course on the left menu by clicking the second Help link in the Course Management section of the menu (note this is not visible to students).  Alternatively, you can browse the resources on the oswego.edu/bb webpage to veiw materials that are customized for the oswego system.

5. WHEN WILL MY COURSES APPEAR?

Courses should start to appear in your My Courses module shortly after student registration opens for the following semester - by November 1st, courses for the upcoming Spring semester; April 15th for the upcoming Fall semester.  For Summer and Winter dates, check the corresponding webpage (oswego.edu/summer and oswego.edu/winter respecitvely).

6. MULTIPLE COURSE SHELLS HAVE BEEN CREATED FOR A COURSE, HOWEVER, I WANT ALL OF MY STUDENTS TO USE THE SAME COURSE SHELL.

Course Shells are created for every course listed in the Course Bulletin. Courses that are cross-listed in the course catalog will automatically have a combined course shell created. If you would like multiple sections of the same course merged (for example an 800 and 810 section of the same course), send an email to bbhelp-list@ls.oswego.edu. Place 'Merge Rosters' on the subject line; in the body of the message list the courses you want combined. Please mark one of the courses as 'primary' - this will be the course shell that you teach from in Blackboard Learn.

7. HOW DO I REMOVE A COURSE FROM MY BLACKBOARD MY INSTITUTION AND COURSES TAB?

On the My Institution tab, hover your mouse over the My Courses module. Click on the gear icon that appears in the upper left corner. On the page that appears, find the area labeled Edit Course List.  Make sure all of the boxes to the right of the course are unchecked; then click Submit.

8. WHAT BROWSERS SHOULD I USE WITH BLACKBOARD LEARN?

At this time we are recommending using the latest verison of either the Google Chrome or Mozilla Firefox web browers.  In campus computer labs, we recommend using Google Chrome.

9. BLACKBOARD LEARN DOESN'T WORK AS WELL FROM HOME AS IT DOES ON CAMPUS.

If you are using a custom firewall you may need to check your settings, otherwise check the SUNY Browser Compatibility on the My Institution tab.  This will ensure that you have your computer configured correctly to use Blackboard Learn. If any of the browser checks fail, please follow the on-screen instructions to remedy the problem.

10. DO MY STUDENTS AUTOMATICALLY SEE MY COURSE WHEN THEY LOG-IN TO BLACKBOARD?

Two conditions must be met before a student sees your course after logging into Blackboard Learn. Once a student has officially registered for your course their student enrollment information will be sent from Banner to Blackboard Learn on a daily basis once registration has begun. Additionally, your course must be made available for it to be visible to students (see the next question).

11. I HAVE FINISHED DEVELOPING MY COURSE AND AM READY TO ALLOW STUDENTS TO ACCESS MY COURSE. HOW DO I ENABLE IT?

Once you have completed developing your course for the upcoming semester, you will need to make the course available to students so that they can see and access it in Blackboard Learn. To do this follow the instructions below:

  1. After logging into Blackboard Learn, click on the name of the course you want to make available on the My Institution tab (the starting page).
  2. Once in the course, click on Customization in the menu on the left. From the options that appear, select Properties.
  3. On the page that appears, find the area labeled Set Availability, and change the option to Yes using the radial button.
  4. Submit your changes using the button at the bottom of the screen!

12. HOW DO I ADD A STUDENT, TEACHING ASSISTANT OR GUEST TO MY COURSE ROSTER?

  • Student course enrollments happen automatically provided they have officially registered for the course. If you see an issue between the number of students enrolled in your course in the Campus Information System (Banner) and Blackboard Learn please ensure that the student has officially registered within the last 24 hours. If your student has registered for the course; has waited at least 24 hours and the student is still not appearing in your Blackboard Learn course roster, please contact the CTS Help Desk
  • If the student appears on your Blackboard Learn course roster but they do not see the course link in Blackboard Learn, please ensure that the course has been made available to students (See FAQ 11).  If the course is enabled but the problem persists have the student contact the Open SUNY Help Desk
  • You can add additional editors, teaching assistants and guests to your courses by sending a request to bbhelp-list@ls.oswego.edu. Place Guest Access in the subject line; in the body of the message include the following information: user's name, user's email address, their role in your course, and the right you would like them to have (e.g. Viewing, Editing, Grading)

13. WHAT IS THE DIFFERENCE BETWEEN COURSE MESSAGES AND EMAIL?

Blackboard seperates course communications into two parts, internal and external. The Course Messages system (seen on the right menu in each course) is purely internal, and messsages you send will be kept in the course.  Faculty and students will get a notification to their Oswego email that a new message has been recieved, but they will need to login into Blackboard to view the message and reply.  The Email option (also on the right menu in each course) allows an email to be sent directly from Blackboard to a user or group.  Once the message is sent, there is no record left in Blackboard, though a copy will be emailed to the sender.  The email option is hidden from students by default.

Our recommendation is that at the beginning of the semester you instruct students to use either email or the internal course messaging system for course-related matters rather than both. Online instructors are encouraged to use the Course Messaging system because of its record keeping capabilities.

14. I DON'T CHECK MY BLACKBOARD LEARN COURSES DAILY. IS THERE A WAY THAT I CAN HAVE MY BLACKBOARD COURSE MESSAGES FORWARDED TO MY SUNY OSWEGO EMAIL ACCOUNT?

Faculty and students will get a notification to their Oswego email that a new message has been recieved, but they will need to login into Blackboard to view the message and reply.

15. HOW CAN I COPY THE CONTENT FROM MY ANGEL COURSE INTO MY NEW BLACKBOARD LEARN COURSE? 

If you would like content from an ANGEL course moved into Blackboard Learn, send an email to bbhelp-list@ls.oswego.edu.

Place 'Migrate Content' on the subject line; in the body of the message list the export courses information (what you want copied) and import course information (where it needs to be copied). For the export course, include the year, semester, course code and section number (ie 201409-CSC101-ON1). For the import course, include the year, semester, CRN, and course code. If this is going into a future semester and you simply want to work on it, request the content be placed in a development shell. Please review the "Prepping your Angel Content" document here, which can also be found by going to oswego.edu/bb and clicking on the Migration Resources link on the right.  You can also find instructions to migrate content yourself on this page.

16. HOW CAN I GET MORE HELP SETTING UP MY COURSE IN BLACKBOARD LEARN?

A comprehensive set of Blackboard Learn help documents are being created and are be posted to oswego.edu/bb as they are available. If you need further assistance, send an email to bbhelp-list@ls.oswego.edu.

17. MY STUDENTS CANNOT SEE THE TIMER FOR MY TEST?

If the instructions you have written for an exam are very long, or if a student is using a computer with a small screen, it is possible for the timer bar to be “pushed off” the screen.  To view it, students will need to collapse the Test Information at the beginning of the test.  Clicking on the text “Test Information” will cause the instructions to collapse and will “pull” the timer bar up onto the screen.

18. I AM MANUALLY ENTERING SCORES INTO THE BLACKBOARD LEARN GRADE CENTER, BUT THEY ARE NOT DISPLAYING RIGHT OR THE OVERALL AVERAGE IS NOT CALCULATING RIGHT?

Blackboard enters grades by the method that grades are shown to students.  So for example if a grade is set to show a percentage to students, the grade must be manually entered as a percentage.  If this does not seem to be the cause of your problem, please follow-up with an instructional designer.

19. I CANNOT SEE A STUDENT IN THE BLACKBOARD LEARN GRADE CENTER EVEN THOUGHT THEY ARE ON MY COURSE ROSTER.

Most likely the student has been manually hidden.  In the Full Grade Center, select the Manage pull down menu, then choose Row Visibility.  This will bring you to a new screen which will show all students in the class.  The missing student(s) should appear here and be marked as Hidden in the Status column.  To unhide them, place a checkmark in the box at the left of the student’s Last Name and click the Show Rows button at the top or bottom of the list.  Click Submit, and the student should now show in all Grade Center view.  If this does not solve your issue, contact bbhelp-list@ls.oswego.edu

20. A STUDENT CLAIMS THEY HAVE SUBMITTED WORK IN AN ASSIGNMENT (DROPBOX), BUT YOU CANNOT VIEW IT. THE WORK DOES NOT SHOW UP IN THE NEEDS GRADING AREA, AND THE FULL GRADE CENTER SHOWS A BLUE ATTEMPT IN PROGRESS ICON AND AN ATTEMPT, BUT NO WORK. HOW DO I FIX THIS?

When submitting their work, the student clicked Save Draft instead of Submit. Unfortunately this cannot be fixed from the instructor side. The student must go back into the assignment, then click the Continue button, then click Submit on the next page. A walkthrough for students can be found here. If this is not possible for some reason, contact bbhelp-list@ls.oswego.edu.