Desk Attendant (DA)

Job Description

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Desk Attendant Job Description
The Desk Attendant (DA) is a member of the Residence Life and Housing Student Operations Services Staff (SOS Staff). These staff positions are crucial to the daily operations of the residence halls and the Department of Residence Life and Housing. Residence hall front desks will be open from 10 a.m. through 3 a.m. seven days a week, with the exceptions of Sheldon and the Village; with modified hours at times of breaks, openings and closings. Sheldon Hall front desk will be open 10 a.m. to 10 p.m. daily; and the Village will be open Sunday to Thursday from 10 a.m. to midnight, and Friday and Saturday from 10 a.m. to 3 a.m. Below is a summary of the responsibilities and terms of the position. These are specified in more detail in the SOS Staff Operations Manual, which is provided to all SOS staff members.

I. Expectations/Responsibilities

A. Read and follow provisions of the residence hall SOS Staff Operations Manual.
B. Desk Operation

  1. Perform responsibilities as defined in the manual.
  2. Enforce security (i.e. reporting of incidents, checking resident and visitors' IDs, etc.).
  3. Collect and distribute campus mail, packages and US mail.
  4. Maintain the inventory of all desk equipment (including sign in/out of equipment).
  5. Assist the RHD/AHD and SOSC in the implementation and operation of the desk operations.
  6. Follow procedures for vending machines/refund.

C. Desk Personnel

  1. Assist in the recruitment of DA staff.
  2. Deliver training to new desk staff.

D. Hall Wide
E. Serve as a positive role model.

  1. Participate in Hall Council and RSS functions as outlined by Residence Hall Director/Assistant Hall Director (RHD/AHD).
  2. Follow the procedures and operations of the hall's posting policy.

F. If you cannot make a shift, you must arrange for coverage by another DA and record the change on the Shift Replacement Log.
G. Other duties as assigned.

II. Compensation

A. Desk Attendants are compensated at a rate of $8.00 per hour.
B. The University's Temporary Service Guidelines govern numbers of hours worked during any pay period.

III. Terms of Employment

A. The academic year constitutes the term of employment.
B. DAs may be required to begin work approximately seven days prior to the hall's official fall opening day and up to four days prior to Spring semester's hall opening.
C. DAs are required to attend and participate in all training periods (typically, pre-service training in August and in January, and in-service training sessions scheduled as needed).
D. DAs are required to attend regularly scheduled desk staff meetings.
E. DAs are required to work late night (1:00 am to 3:00 am) and weekend shifts periodically.
F. DAs will report directly to the SOS Supervisor.
G. DAs will receive an evaluation of performance on a semester basis.
H. It is the responsibility of the Desk Attendant to check his/her final grades online at the end of each semester. If his/her semester or cumulative GPA falls below 2.00, it is his/her responsibility to contact the Department of Residence Life and Housing within one week of the date on which grades were posted by the College Registrar.*
I. DAs must live in a SUNY Oswego residence hall during the full term of employment.
J. Failure to meet the responsibilities of the position, gross misconduct and/or any violation of College policy may be grounds for personnel action (i.e. warning, employment probation, or termination).

IV. Qualifications

A. Eligibility to apply: To be considered for employment, candidates must possess a cumulative Grade Point Average of 2.0 or higher and a semester Grade Point Average of 2.0 or higher for the regular semester immediately preceding employment.*
B. DAs must maintain a 2.0 semester and cumulative Grade Point Average for the duration of employment.*
C. DAs may not begin employment while on Disciplinary Probation.

*PLEASE NOTE: Summer and winter session grades are not included when calculating whether or not an applicant or staff member meets the grade requirements for the position.

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