Answers to Previous Suggestions

Suggestion/Comment

Dear Library Director,

Could you please add the following titles to your library collection. The Tan Lady, Tenement Testaments and Memoirs of a Delusional Diva by Bertrand Brown as well as Go Team You by Wise Wei. And would you please contact me when they arrive.

Thank you for your time and cooperation.

Reply

Thanks so much for your suggestions. I am forwarding them along to our Coordinator of Collection Development. To ensure consideration, I also suggest completing the form at http://www.oswego.edu/library/services/pur_form.html designed especially for this purpose.

The best way to know whether we have purchased a title is to check our library catalog, so I suggest checking there in the fall.

- Barbara Shaffer, Library Director
  July 21, 2014


Suggestion/Comment

I understand that a lot of money was probably spent on the new chairs in the lobby and I assume the rest of the computer chairs in the library are probably going to be replaced with them at some point. However, I am not a big fan of them because they do not adjust in height. I am an average sized female (5'4") and my feet do not touch the floor if I am sitting in the chair correctly and to make it even worse, my forearms do not rest on the table how they should which results in wrist pain from even a limited amount of typing at such a strange angle. If the chair or the table could be adjusted in height there would be no problem. However, how they are now, I feel that I am quickly advancing any carpal tunnel I may be developing. Is it possible to have height adjusting chairs in the lobby area in addition to the new ones?

Reply

We had sample chairs out for about a month and received positive feedback regarding the chairs that we ultimately purchased. We understand, though, that chairs are not one-size-fits-all, and will be mindful of your comments as we continue to purchase new furniture for the library.

In the meantime, the older, red adjustable chairs are still in the library, with several in the computer area and in Penfield Classroom 1 for use. Also, two workstations next to Penfield Classroom 1 allow you to adjust table height, which may be an option for you.

Again, thank you for your comments! Please let us know if there are other issues or concerns you may have.

- Marilyn Ochoa, Associate Director and Building Coordinator
  May 12, 2014


Suggestion/Comment

More outlets/tables with outlets!
Also, if there could be ear plugs provided more often, that'd be awesome.

The librarians, especially Emily, are always very helpful and friendly.

Reply

Thank you for your comments on earplugs, our staff, and more power outlets in the Library. Earplugs are now available next to the Research Help Desk for your use. We are also aware of the demand for outlets, as more library users bring their personal devices onto campus and into the library. In an older building, there are limits to the amount of power we can draw, but we do look for ways to add what we can to the library. For example, we are planning to add more outlets to the Reference Room!

Again, thanks for your comments. Please do not hesitate to contact us again.

- Marilyn Ochoa, Associate Director and Building Coordinator
  May 6, 2014


Suggestion/Comment

I would like to make a suggestion concerning media loans. When items are returned to the 2nd floor desk (laptops, iPods, and other high cost items), I think it would be a good practice to provide a written receipt of its return. If the item becomes lost or stolen from the 2nd floor desk before personnel log its return, then responsibility falls back to the library patron.

I was sent an email this morning that the iPod I borrowed was "overdue". I returned the iPod after my evening class on April 8th, but unfortunately have no physical proof (as a receipt could provide). I have already spoken with library staff who are looking into this. However, I am still concerned about how this will affect me (if the iPod is not found) and could similarly affect others in the future.

Reply

I understand your concern, and at this time there is no system in place at Penfield Library -- or any other library I'm aware of -- for issuing of such receipts. There are detailed procedures in place for accepting and processing returns of loaned technology to minimize any problems, and sometimes there are circumstances where all pieces of the loaned item are not accounted for which can delay check-in. That said, we will certainly take your suggestion into consideration, and you are welcome to wait at the service desk when you return more expensive items until they have been checked in and your account is cleared.

- Barbara Shaffer, Library Director
  April 23, 2014


Suggestion/Comment

Why does the library allow tour guides to carry out tours for potential students within the library? Everyday, myself and students around me have been constantly distracted by the the tours coming in and the loud voices of the tour guides (although I understand this is part of their job). You can hear the tour guides shouting from the third floor and it is very distracting. Is there someone from the library that can contact the admissions office and request for the tour guides to talk about the library outside Penfield but upon entry, allow for families to observe and wander in silence out of respect for students that are trying to study or do work.

Reply

We encourage admissions to include the library on prospective student tours because we believe that an important part of learning about a college is learning about what the library has to offer. I do understand your concerns, however, and appreciate our current students' need for limited distractions during their study time. Because of this we have spaces specifically designated as quiet spaces, particularly the third floor. I find that if I go inside the doors on the third floor it is rare that sounds from other floors are audible. It may also be helpful for you to know that this week is especially busy in terms of admissions tours, due to public school spring break. I will keep your suggestions in mind when we meet with admissions tour guides in the future, to see if we can work to better meet everyone's needs.

- Barbara Shaffer, Library Director
  April 16, 2014


Suggestion/Comment

Why doesn't the library have the complete The Dark Tower series by Stephen King on a Kindle?

Reply

We own several of the titles in this series in print. Most of these titles were published before we began our Kindle program. As the series continues, we will consider adding new Dark Tower titles to one of our e-readers. Thanks for your question.

- Deborah Curry, Coordinator of Collection Development
  December 17, 2013


Suggestion/Comment

I couldn't find an email address of someone at the library to contact. Those should be available on the library homepage.

Reply

I'm sorry that you were having trouble locating our email addresses, as we do welcome your questions and suggestions. The left navigation bar on our website gives you a few good starting points, including the "Contact Us" link. Among links on this page you will find "Librarian Faculty", which is a full list librarian email addresses. Another good choice is "Ask A Librarian" which will take you directly to a page with information on several points of contact, including email. You are also welcome to contact me directly at librarydirector@oswego.edu.

- Barbara Shaffer, Library Director
  April 2, 2013


Suggestion/Comment

Clean the keyboards and the workspaces the computers are located on. Every workspace is completely filthy, and should be cleaned every single day. So many germs grow on keyboards, especially. Help prevent the spread of germs, and keep our community spaces clean!

Reply

Thank you for your suggestion. We agree that keeping the computers clean is important and have a few solutions to address this problem. Since next week is quieter in the library due to spring break, we will have access to all of the computers so we can give them a thorough cleaning. But this is a time intensive process and one that we can not commit staff time to on a daily basis, so we need help from those using the computers. When you arrive to use a computer you are welcome to ask at the Research Help desk for disinfectant wipes which we have on hand there. That will give you the best assurance that the computer you are using is germ free.

- Barbara Shaffer, Library Director
  March 15, 2013


Suggestion/Comment

The late opening hours and early closing hours on the weekend are absurd. I'm sure you could find more student workers that would be happy to take early or late shifts. I take my academics very seriously, and sometimes the 24 room is too loud for me to get my work done

Reply

Thank you for your suggestion. I'm sorry that our open hours are not meeting your needs, but they have been selected over the years to parallel those times when use and demand is highest. Unfortunately there are limited funds that we can spend on staff, including staff supervisors who must also be present during open hours. We do continually evaluate our patron traffic and often consider changing our hours, and we take all the suggestions we receive into consideration in our discussions. Meanwhile I hope you are aware that the full library hours are extended during the last two weeks of each semester (beginning May 4 this spring), and that before our morning opening it is generally quiet in the 24 hour room where you will find computers, a printer and access to our full electronic library. I also hear from students that you can find good Campus Center quiet spaces during the Campus Center open hours, which are earlier and later than the library's.

- Barbara Shaffer, Library Director
  March 15, 2013


Suggestion/Comment

Library should play some soft classical or light jazz music, just as background sound rather than the drone of the heat/AC fans.

Reply

That sounds nice to me, too, but there are such varied tastes in music and we find that for the most part everyone likes to make their own choices. If you look around the library you will see lots of students listening to their own musical selections. We have headphones available for loan at the first floor Check-Out desk if you would like to borrow some, and if you're not sure where to start looking for music you might want to try out pandora.com or other free music web sites. A Google search on 'web music sites' will provide many options.

- Barbara Shaffer, Library Director
  February 21, 2013


Suggestion/Comment

Can we please have it quiet for people working on homework. I understand people work in groups and everything but we should not hear them from across the room. I find this rude to students who are trying to actually get work done.

Reply

While the first floor of Penfield Library is not a quiet zone, we do expect all to maintain a moderate sound level and respect the needs of others. I understand that last Thursday night was especially noisy, because there was a special event taking place in the cafe -- in addition to the usual Thursday Open Mic night sponsored by Lifestyles.  I am sorry that this was disruptive for you and others studying, and I will work with the coordinators of Open Mic to improve this situation.  

You might also want to check out our webpage Library Study Areas, which has lots of information on the various types of library study spaces, including those designated for quiet study only.

- Barbara Shaffer, Library Director
  October 3, 2012


Suggestion/Comment

I just learned about the study carrels that can be checked out for the semester and I think it would be a great idea to save some carrels for commuter students only. I have lived on campus for three years and now I commute from an hour away and it would be wonderful to have a little space here on campus to make studying easier but what I am finding out is that as long as someone is here early they get a corral but that does not leave much for us commuters who may not be able to be here right at 8AM the first day or even later (depending on individual schedules) due to class or other circumstances. I feel that changing the policy this way would be very helpful to future commuter students and make their academic experience at Oswego much better.

Reply

Thank you for your suggestion. Most of our study carrels do check out for the semester. However, we have six carrels that you can check out on a daily basis. All you need to do is come to the Periodical/Media desk on second floor and request a key to one of the carrels. These carrels are available from the minute we open until 15 minutes to closing. Very seldom are these carrels all being used at the same time, so you shouldn't have any difficulty in obtaining a carrel when here on campus. We will also keep your suggestion in mind as we think about future service improvements.

- Ray Morrison, Coordinator of Access Services
August 30, 2012


Suggestion/Comment

Recently the computers went through a change of sorts. The intro - sort of screen was different instead of the close - up photograph of Sheldon Hall we see now.   I am interested in why the change took place because I do not see any positve outcome of the change. The computers are noticeably slower. This will affect the speed and effectiveness of the academic work of students who depend on these computers. It is a frustrating and discouraging experience after the computers were a bit faster than they are now.

Reply

We are sorry that you feel you are experiencing slower response time when you boot up the computers.  The change you noticed took place across campus this summer, with an upgrade to Windows 7.  We understand from Campus Technology Services that this was important because Windows 7 provides more up-to-date functionality and security features, and it will soon be critical because Windows XP will no longer be supported in 2014.  Feedback on Windows 7 from last semester was that once the login process is complete things run more quickly, so hopefully you will also have that experience.   

- Barbara Shaffer, Library Director
August 29, 2012


Suggestion/Comment

Do have another solution for ebooks? I find adobe interface impossible to use. We need a way to load the books onto iPads and kindles, and to be able to move in the document easily.

 

Reply

We understand your frustration with ebooks in Adobe Digital Edition format; however, that is all some of our vendors make available. Since the ebook technology is still evolving, we do not want to exclude ebook collections solely based on format. Have you tried using the ebrary app? Some of us find that useful for reading Adobe files, whether they are from ebrary or other vendors. ebrary app - iPad/iPhone: http://itunes.apple.com/us/app/ebrary/id493652464?mt=8 ebrary app - Android: https://play.google.com/store/apps/details?id=com.ebrary The ebrary app requires a Facebook account for logging in: http://support.ebrary.com/kb/facebook-sign-in-feature/ These directions say to log in with your "personal ebrary account". This is your LakerNet ID and password. If you have further questions, please contact our Ask A Librarian service for help.

-Natalie Sturr, Coordinator of Library Technology

August 2, 2012


Suggestion/Comment

Why doesn't the library have any computers that run DOS? I realize that it is an old system but there are professors that still require projects to be run using DOS.

 

Reply

A DOS prompt is available on all Windows machines by going to the Start Menu and selecting 'All Programs' , 'Accessories', 'Command Prompt'. This will allow you to run commands at the DOS prompt. Depending on your needs, a DOS Emulator program such as the freely available DosBox may be helpful: http://www.dosbox.com/
 
-- Timothy Yager, Technology Support Professional

 

April 24, 2012


Suggestion/Comment

Why doesn't the library have the ability to offer more print (pages) to students that need them? If you are working on mulitple papers and only have the weekend to access the library (because you have a full-time day job)it becomes very difficult to complete your work if you run out of print pages.Not every student has the ability to go to Culkin during business hours to pay for addional print. It would be great if we could do that at the library.

 

Reply

Because printing is a function of Campus Technology Services the addition of print pages is not something that we handle at the library. However, it is very easy to get additional printing at the library when you run out of your quota. There is a print queue called "community printer". At any of the lobby machines you can choose this printer option, and your print-out will go to the circulation desk printer. You can pick it up there and pay 15 cents per page, the same price you would pay for adding to your quota. I hope this service meets your future needs.
 
-- Barbara Shaffer, Interim Library Director

 

April 10, 2012


Suggestion/Comment

Purchase suggestion for Downton Abbey Season 2 DVD. Can't wait!

 

Reply

We've pretty much finished our purchasing for this year, but will certainly consider this title for next year. I expect you know we have Season 1, which you can find in our media collection.
 
-- Deborah Curry, Collection Development Coordinator

 

April 10, 2012


 

Suggestion/Comment


I was studying in the Reference room on Sunday March 25th and was wondering if it is supposed to be a quiet study area. It seemed that more people were there to hang out and chat than study, which was loud at times, and some felt it was ok to chat on phones while others were trying to study. Just curious as to what the quiet rules are for different parts of the library.

 

 

Reply


Although the Reference Room naturally tends toward quiet study, the only area of the library that is officially designated as "quiet" is the third floor.  We do encourage  low sound levels in the Reference Room, as you will see on our Library Study Areas webpage -- and we designate the Reference Room as added quiet space during the time just before and during finals each semester.  You may want to check out the third floor for your quiet study needs, or if you feel the sound exceeds a reasonable level feel free to request assistance from the librarian at the reference desk.
 
-- Barbara Shaffer, Interim Library Director

 

March 26, 2012


Suggestion

Perhaps when there is an 'I want it next' waiting list in the Library Catalog Classic, the library patron could be told how long the list is, or where they stand on the list.

Reply

Thank you for your suggestion.  I believe most of the information you are interested in is displayed - but only if there are others already waiting for the item.

On the screen where you click "I want it next", you will see that one of the columns is Holds.  If that column is blank, no one has requested to have this book next - so you will be first in line.  If others have said they want it next, there will be a number listing how many people are waiting in line.

If there are other requests ahead of yours, then on the screen where you click that you actually do want it next, there will be text that tells you something like:
       Item is requested.  Your request sequence for this item is:  4
            There is a total of 3 requests on 1 items.
            If there are no requests, you will not see this text - and you will be next in line.

-- Natalie Sturr, Coordinator of Library Technology

March 5, 2012


Suggestion

Why doesn't the Library filing racks or something like that so that it wouldn't be such a mess at the printing stations?

Reply

Thank you for your suggestion.  We actually have tried filing racks, but found that students do not pick up their printouts when filed.  CTS does ask the Computer Lab Assistance to try to keep the printouts as neat as possible, but there are some busy times during the day when this is not always possible.

Thanks for picking up your printouts.  Having students pickup their printouts is the best way to keep the area clean!

-- Natalie Sturr, Coordinator of Library Technology

Mar 5, 2012


Suggestion

Please update/add your foreign language education books!  There is such a small section of available resources for Spanish and French teachers (referring to classroom textbooks/classroom activities/children's literature).
There is a wide range of method books.  However, I was thorougly disappointed when I began to read them!  The majority of the selection is from the 1970's.  This was when automaticity was used to teach a foreign language.  These concepts are no longer used in the classroom.  In fact, SUNY Oswego's education department despises these methods of teaching!
However, the library is doing a fantastic job selecting music related books!  Keep up the good work!  :-)

Reply

Thank you for your suggestion.  As the librarian responsible for the Teaching Resource Center collection of education materials, I am well aware that the resources we have for Spanish and French teachers are limited and I am diligently working to make improvements. The biggest problem I have is one that perhaps you, or other teachers and students, can help us with -- identifying, and locating for purchase, helpful and appropriate resources.  I hope that whenever you see such materials in your classes or a school you are visiting, that you will submit another suggestion or email the Education Librarian with titles and publishers of interest.  
 
Meanwhile it sounds like it is time for me to work with the education faculty to identify older materials that should be removed.  Thanks for bringing me up-to-date on this topic, and again I encourage you to send me whatever specific suggestions for purchase you may have. 
 
-- Barbara Shaffer, Education Librarian 

Feb. 28, 2012


Suggestion

Why does the 3rd floor of the library not have decent wi-fi? I read online that it is only avaiable near corners? I was in a group study room with walls and almost lost my work due to this problem of unreliable internet. Luckly the program happened to save my work. I simply do not understand. Since this school wants to put everything online, there should be internet in all places. Simply just not cool to have a panic attack when the work load is so heavy near finals. Thank you.

Reply

Given the structure of our building and collections, it was not financially feasible when we installed the wireless to have it in every section of the building. This is especially true on the 3rd floor where the books and book cases absorb the wireless signal. Thus, we elected to install wireless only in the outside study corners so we could at least offer wireless in popular areas of the 3rd floor.

As you noted, wireless is available throughout the first and second floors and in the outside study corners of the 3rd floor - 80% or more of our public space. Extending the wireless to the final 20% is on our wish list as technology changes and money becomes available.

-- Natalie Sturr, Coordinator of Library Technology

Dec. 9, 2011


Suggestion

I think you should add electrical outlets in the study corrals, this would be extremely helpful. At this point I either have to limit myself to the two hours or leave the corral to use my computer.

Reply

The study carrels were completed in 1968, along with the building. The builders obviously did not foresee the multitude of electronic devices we now have. We have been aware of the issue for years. With 150 carrels, such a project would be a massive undertaking, requiring not just outlets, but improvements to the circuit breakers and other electrical equipment. That's why the issue is waiting until the building is renovated. Until then, you can, when you apply for a carrel, request one that has nearby electrical outlets, such as numbers 28-36 on the 2nd floor. Our staff will attempt to honor your request whenever possible.

--Tom Larson, Building Coordinator

Dec. 7, 2011


Suggestion

Why isn't there tutoring still at the library? Why can't you find tutors, instead of me always having to make writing appointments with tutors? Its more convenient and I like the walk ins. Please help. Thanks

 

Reply

Last year we had two tutoring opportunities in the library: Math tutoring on Wednesday and Thursday evenings and writing assistance on Sundays. This fall there is still math tutoring on Wednesday and Thursday evenings but the writing assistance has been having difficulty staffing the service. When we forwarded this question on to them, we learned that they hope to resume this service next Saturday, Oct. 29. Please contact our Ask A Librarian service after that time to confirm the time and place.

 

Thank you for your question. It shows us that walk-in tutoring in the library is valued by students.

 

-- Barbara Shaffer, Interim Library Director

Oct. 25, 2011

 


Suggestion

Why doesn't the library have maps of the campus available? This would especially be helpful during the first week of school and on Open House days.

 

Reply

We agree -- thanks for the suggestion! Usually we have some at the Reference Desk on the first floor, but it seems that at the moment we are out. We will be sure to replenish our supply before the next Open House. If you still have questions about campus locations, you might want to check out the online version of our campus map.

 

-- Barbara Shaffer, Interim Library Director

 


Suggestion

Why does the library open late on Sundays but close early on Saturdays? On Sundays it is a time conflict due to my mandatory meeting at 11 a.m. This is inconveniant for me. thanks

 

Reply

I'm sorry that you did not find our hours this weekend convenient to your schedule. We determine our hours based on past use, and in the past we have not found late Saturday evening (after 9 PM) and Sunday morning to be popular times for library use. We are open over 90 hours a week, so I hope that you will be able to find another time among our library open hours when you will be able to come to the library. You might also like the convenience of our many electronic resources, including chat Ask A Librarian help, which are available 24/7.

 

-- Barbara Shaffer, Interim Library Director

 


Suggestion

I'm looking for "Miss Leavitt's Stars" by Gearoge Johnson. The call number is QB807.J64 2005. I searched for it and it said 1 copy was circulating, but when I looked for it it wasn't there. If it is still available could someone please hold it for me and send me an e-mail letting me know you have it? I would greatly appreciate it. Thank you!

 

Reply

I'm sorry you were unable to find this book, but sometimes books are missing or misplaced. We will be happy to help you find it, and the first thing I would suggest is contacting the Reference Librarians for help. Just stop by the Reference Desk near the stairs on the first floor and let them know you need help.

 

If they are also unable to find it, I expect they will suggest you submit a "Search For Library Materials Form". This will initiate exactly the process you asked about above. After you submit this form, someone will look for the book and notify you when/if it is found. Since this may take a few days or more, I would highly recommend talking with the Reference Librarians first.

 

-- Barbara Shaffer, Interim Library Director

 


Suggestion

I think that Penfield Library should look into getting books by the author Christine Feehan. She is an amazing writer and her books are very interesting to read. They are definitely college level reading material so no worries there. I think it would be absolutely magnificent to be able to go to Penfield and check out books by this amazing author.

Reply

We are in the process of ordering new books for our collection, so this is the perfect time for your suggestion! I will forward it to our librarian responsible for ordering so she will know this author is in demand. For future requests you may also contact her directly by submitting the Purchase Request Form

 

If you are interested in reading one of this author's books now, you may also want to consider submitting an Interlibrary Loan request. If we receive an ILL request, we will borrow the book for you from another library.

-- Barbara Shaffer, Interim Library Director

 


Suggestion

I think the amount of paper used through printing is probably over-excessive. If students could have some sort of incentive to print double-sided, I think that would reduce the amount of paper use. For instance, instead of counting something printed on both sides as 2 pages, counting it as 1.5. I know the main expense of printing is the ink, but you could cut down on paper a lot by doing this. It isn't as though every student uses their 500 pages and the ink is costly; many students never print in the library.

Reply

I'm glad you asked, since this is a confusing subject! The fact is that double siding cuts print usage in half, and it is not properly reflected on cover sheets. So...when you print a double sided page your print quota is charged for only ONE page. For some reason communication with the cover sheet system is flawed, so the cover sheet tells you it is two copies. You can do this test sometime: check your print quota, print one double sided copy, check your print quota again. Your quota should be one less than before.

Ideally, for sustainability reasons, we would promote this more and soon everyone would be printing double sided. But our computer pro tells me that lots of double sided printing causes disruptive printer problems and paper waste due to jams. Our primary goal is to have quality printing available when you need it, with minimal downtime and printer problems.

We have informed Campus Technology Services of your concerns and know they will take them into consideration as they make updates and improvements.

-- Barbara Shaffer, Interim Library Director

 


Suggestion

Hello, just a friendly suggestion to make a sign for the Macs in the computer lab read something along the lines of "preference given to Graphic Design students." Those Macs are the only computers in the library with Photoshop and other Adobe programs and people constantly occupy the them for things like Facebook and to watch music videos. Thanks!

Reply

As a general rule of thumb, students needing to do work with specific programs have precedence over students playing games and using Facebook, although in a general lab we do need to give equal access to students from all departments. When possible, please ask the CTS (Campus Technology Services) lab assistant to assist you with finding an open computer. You will find him/her seated just outside the computer lab door. For additional Mac computers you may also want to try the general access CTS labs in Mahar and Snygg or the residential labs in Hart, Oneida and Scales.


 

Comment

I would just like to say how appreciative I am of the "Ask a librarian" system. I am currently taking an online class, therefore I lack the ability to ask questions during class, but the library has really helped me with how to access the databases. The databases can be so difficult to search on, and with the quick and easy help of "Ask a librarian" I am able to get my search done and focus more on my assignments and tasks ahead.

Thank you for all that you do!

Reply

I received your library comment and just want to say thank you for letting us know of the good service you have received! We try to find effective ways to reach all of our students -- even our online and distance students -- with the "Ask A Librarian" services. I'm glad to hear our efforts have paid off and that you received the help you needed.

September 12, 2011


Suggestion

Have someone stationed on the third floor to "police" the area. I NEED the quiet offered by that floor, and nothing makes me crazier than when six people come to sit together and "work" up there.

Suggestion

Why does the library allow Greek Life to have their library hours on the quiet floor? It is really oxymoronic and unfair to the rest of the students trying to get their work done in a quiet environment without the constant chatter and rude behavior that they continue to display.

The new signs on the doors entering the third floor are nice... However, there seems to be a disconnect between what they say and what actually occurs in the library. I'm always disappointed at how I have to constantly move in the library (or leave the library in search of some quiet nook on campus) because of this situation.

Reply

I am very sorry to hear that you were not able to find the quiet you needed at the library, and agree that those violating the posted policies are being disrespectful of the study needs of other students.

As you know the third floor is intended to be a quiet space, but we depend on students such as yourself to let us know when help is needed with enforcement. Routinely library staff visits the third floor, especially in the evening hours, to check for noise. Unfortunately this is not always at the same time that there is a problem, and it is hard to fix a problem we are not personally observing.

If you have this experience again I encourage you to contact the librarians on duty immediately so we can come and relocate those not observing the quiet policy. If you have a cell phone you can call 312-4267, or go to the Information Desk on the first floor (before 9 PM). After 9 PM you may report this problem to the staff at the Periodicals Desk (2nd floor) or Circulation Desk (1st floor).

You might also want to try studying in the Reference Room sometimes. Although not designated a "quiet" zone, it is usually a fairly quiet spot due to the nature of its use.

March 1 & 24, 2011


Suggestion

I couldn't find an area code directory on your References page under Directories/Phone books. I believe adding one would be a good idea. Here's a good example: http://www.areacodelocations.info

Reply

Thank you for your suggestion! We agree that this would be an excellent addition to our Reference Resources page and will be adding it with our next revisions.

March 18, 2011


Suggestion

Why, in our databases, have a section under interdisciplinary for "Women's Studies" which is great, but not one for "Queer Studies", something that is a bit... shall we say disquieting?

Reply

Thank you for contacting us with your concern. We have compiled the research guides for the purpose of supporting courses in a particular department or interdisciplinary program, including the Women's Studies program. There are only a few exceptions for special circumstances, such as the Environment & Sustainability Guide which supports a major college-wide initiative and the News Guide that brings together major resources critical to study in numerous subject specialties.

Although there is no guide for "Queer Studies", we are active in our collection of materials in this area. There are several databases and reference books listed on the Women's Studies guide that are actually much broader in scope than the guide title suggests, and that you might find helpful for your research. Using our "classic" catalog you can readily see long lists of resources owned by Penfield Library for the searches "queer studies", "gender identity" or "gay and lesbian studies".

I also encourage you to contact our Ask A Librarian service. Our librarians are expert at helping researchers focus their topics and find just the resources they need.

March 13, 2011


Suggestion

SPSS (PASW Statistics) On any computers other than the computers in the lab. My group and I needed to work on data analysis but didn't want to be distracting to the people in the lab. Perhaps if SPSS was put on the laptops we could use the new study partitions together.

Reply

You will find that SPSS is also installed in the 24 hour room at the Library, which you might find to be a better location for your group work. There are a large number of specialized programs needed by students in different courses, and Campus Technology Services provides them in numerous labs across campus. See the CTS website for details on the available software. We appreciate your suggestion and will consider it further when we are making changes in the future.

October 28, 2010


Suggestion

I think it would be a good idea to have two computers dedicated to just printing out something really quickly. You could call it, the "Quick Printing" Station. Sometimes it's hard to find an unoccupied computer if all you need to do is print something out and other people are on Facebook or doing long projects and essays. I hope you take my suggestion into consideration. Thanks!

Reply

Thank you for your suggestion! We had actually been thinking about this already, so it was perfect timing to hear a student's opinion about having a dedicated printing station. We have decided to go ahead with providing a "Quick Printing" station and are now in the process of working out all the details of computer set-up. Hopefully it will be up and running before the end of the semester, so watch for it in the lobby near the printers!

September 24, 2010


Suggestion

Why doesn't the library have ProQuest?

Reply

ProQuest is a “brand name” for a family of databases, many of which we subscribe to. To access databases, choose the “A to Z List of Databases and Indexes” link from the library’s homepage. You can choose the individual database you’re looking for, or you can choose a group of databases, such as ProQuest. If you need help determining which database to use, try our Research Guides by Subject, also available from the home page, or Ask a librarian in person, by telephone (312-4267) or online (www.oswego.edu/library/askalibrarian.html).

March 29, 2010


Suggestion

Why doesn’t the library have a copy of the book The Coldest Winter Ever by Sister Souljah? It’s a really awesome book!

Reply


Thanks for the great suggestion! We try to order books for the library that are appropriate for the curriculum and also good books for college students to read. This particular book is geared more for upper-level high school students, so we didn’t buy it, but we’ll pass on the suggestion to some of the book-buyers to see if they want to reconsider.

Also, did you know that there’s a separate form for suggesting book purchases? It’s linked off of the library’s Contact Us/Request Forms page, and it’s called Suggest a Title for the Collection.

 

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