Current AMA Courses

Current AMA Courses 

Courses held at the SUNY Oswego Phoenix Center or Online
Grammar & Proofreading - Online, February 5 - March 19
Finance & Accounting for Non Financial Managers - Thursdays, February 28; March 7, 14, 21, 28 · 6 - 9 PM
The Legal Side of HR Practice - Thursdays, March 7, 14 · 8:30 AM - 5 PM
Sharpen Your Business Writing Skills - Online, April 2 - May 14  
Presentation Success:How to Plan, Prepare, & Deliver Effective Presentations - Saturdays, April 6, 13, 20, 27; May 4 · 9- 12 PM
Delivering Exemplary Customer Service- Thursdays, April 4, 11· 8:30 AM - 5 PM
Managing Multiple Projects-TBA

Each course is $319. and includes training materials.  Register now.

Course Descriptions
Delivering Exemplary Customer Service
Course Objective: Deliver world-class customer service using Knock Your Socks Off skills in communication, self-management, and organization.

In practical, easy-to-follow steps, learn trusted techniques and positive approaches that will inspire you to believe in the value of customer care and give you the skills and style to deliver it. This program takes these winning concepts to a new level with interactive features that enable you to turn the Knock Your Socks Off Service advantage to a competitive advantage in your own workplace.

Finance and accounting are the universal languages of business. This updates course introduces student to financial terminology, relates financial measures to operating information, enables the student to understand and apply financial measures to operating performance, and ties all of this to the current business environment. Today's managers, whether supervisors or senior executives, are expected to understand and use financial consequences of actions taken by them or by their department or team, and understand and use financial and accounting terminology-the common language of business measurement. The course treats finance and accounting from the perspective of users of financial information-it enhances their ability to communicate effectively with subordinates, other managers, senior executives, and accounting and finance professionals. It offers managers the ability to use and analyze financial information to improve the performance of their operations and to identify-and avoid potential problems.

Grammar and Proofreading
Course Objective: Understand how to employ writing and editing techniques to strengthen your writing style and identify the key components of a well-written business document.

This online course is designed to help you achieve a more professional writing style. Understand how to employ writing and editing techniques to strengthen your writing style and identify the key components of a well-written business document. This course provides the "how to" keys of writing-from putting the first words on paper to the final polishing and proofreading. Learn how to edit your writing to improve clarity, cut excess words, use transitional phrases, recognize and correct run-on sentences and overcome procrastination and impulsive writing.

Managing Multiple Projects
Course Objectives: Participants will learn how to project life cycle issues in programs; leverage resources, use advanced scheduling techniques for managing multiple projects; monitor and control risks; complete estimates and manage projects under budget.

Let's face it-who among us has only a single project? Multiple projects are the norm, not the exception, and there are very good reasons why this is so. A lot of projects simply aren't big enough to justify the investment of a full-time project manager: having only one is impractical. Depending on the availability of resources, a multiple project environment can accomplish substantial work while lowering the overhead burden of project management by consolidating processes.

Not only will this course help you learn to plan and organize your work, it will also help you learn how to influence other people who may not report to you in an official supervisory capacity, and how to get results.

Planning & Leading Productive Meetings
Course Objective: Gain the skills to conduct meetings that result in better decision making , broader buy-in and clear conflict resolution. Learn to identify what meetings can and cannot accomplish; assess the quality of meetings in your organization; uncover the true cost of meetings; develop guidelines for all types of meetings: staff meetings, project teams, cross-departmental and cross- functional meetings, information sharing, and impromptu and informal meetings; practice effective decision-making in meetings; identify guidelines for gaining consensus; develop effective facilitation skills; develop strategies for handling a challenging group; list techniques for meeting follow-up and action planning; describe effective uses of media.

This course focuses on the organizational and interpersonal skills you will need to lead highly productive meetings. You will see how these skills apply to routine staff meetings, cross-functional or problem-solving meetings, impromptu get-togethers, and more formal information sharing.

This course gives substantial attention to the key role of the meeting leader, offering practical guidance on how to develop the proper mindset, manage the process, and use the best decision-making tools and facilitation skills. It also covers in full detail the dynamic issues of planning, conducting, follow-up, and meeting evaluation, with special attention paid to group dynamics and the effective use of media tools.

Presentation Success: How to Plan, Prepare & Deliver Effective Presentations
Course Objective: Employ a step-by-step approach to preparing presentations and master techniques to overcome obstacles in delivering successful presentations. Learn to evaluate what your audience already knows, needs to know, and wants to know; organize information so points are followed and understood as they are presented; avoid "overloading" the audience; carefully prepare and use visual and other aids; reduce and control your anxiety and nervousness.

What does it take to impress an audience? No more boring presentations! Presentation Success gives you what it takes to succeed-spectacularly-when you stand up to impress an audience. Packed with easy-to-use worksheets, strategies, and tips, this course delivers success. It helps you overcome "presentation fear" and makes it easy to plan, prepare, and deliver the kind of presentations that make people sit up and take notice. You'll discover the best ways to prepare your opening, write smooth transitions, plan your Q&A session, and troubleshoot potential problem areas. You'll learn how to use body language, communicate clearly, gain and hold attention, listen effectively, and elicit valuable feedback. Eye-opening self-evaluation exercises enable you to pull the pieces together and practice the skills you need to be a resounding success.

Sharpen Your Business Writing Skills
Course Objective: Employ techniques to research, draft, compose, and edit professional documents. Follow guidelines for writing appropriate and effective e-mail and learn to conduct on-line research.

Through interactive exercises, you'll acquire the techniques that professional writers use to research, draft, compose, and edit their work. Examples and checklists will keep you on track as you practice writing better letters, memos, proposals, reports, and e-mail (with its own rules and etiquette). If you struggle to find the words and tone appropriate for given situations, you‘ll appreciate the advice on selecting language that works. Once you've completed this course, your writing will be more effective, polished, and direct. It will distinguish you and help you move ahead, whether you're an administrative assistant or company officer.

Register for the courses or certificate program using one of the following options:
♦ Download a PDF registration form and fax to 315-934-4901
♦ Dowload a PDF registration form and mail to: SUNY Oswego Phoenix Center, 70 Co Rt 59, Phoenix, NY 13135
You will need Adobe© Acrobat Reader for the above form. Follow this link to download the free Adobe Reader .

For more information please contact us by phone at 315.934.4900 or via email phoenix@oswego.edu.

Register to receive email updates from us about this or our other professional development programs here.

Persons with disabilities, who need accommodations in order to successfully complete this professional development course, should contact the disability services offices at 315.312.3358.

"Your Success is Our Business"

SUNY Oswego Phoenix Center
Phone 315.934.4900 | Fax 315.934.4901 | phoenix@oswego.edu
70 County Route 59 | Phoenix, NY 13135 

Finance & Accounting for Non-Financial Managers
Course Objective: Learn key financial concepts and relate them to the financial management actions necessary for the nonfinancial manager. Participants will learn how to prepare budgets, read, understand, and use financial and operational measures, manage short-term assets and relate department performance to the big picture.