How to Manage Conflict

SUNY Oswego Phoenix Center

May 21 and 28, 8:30 am to 5 pm

 Learn to identify potential conflicts and apply five conflict resolution strategies to defuse them. This course equips you with the strategies, tactics and insights you need to gain control of tough conflict situations. You'll discover how to spot potential interpersonal conflicts-and defuse them before they flare up. You´ll understand how, when, where and why to apply the five favored conflict-resolution approaches, and you'll develop the insight and intuition you need to make them work. This course will give you the skills to transform conflict into a positive, productive force by applying the proven techniques of principled negotiation.

For more information please contact us by phone at 315.934.4900 or via email phoenix@oswego.edu.

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"Your Success is Our Business"

SUNY Oswego Phoenix Center
Phone 315.934.4900 | Fax 315.934.4901 | phoenix@oswego.edu
70 County Route 59 | Phoenix, NY 13135