Telecommunications

CTS

Campus Technology Services - Telecommunications provides telephony and technician services for all employees and campus-affiliated programs. Telephony services include local, long-distance and international calling, call centers, voicemail, panic buttons, and call detail records. Technician services include small ethernet, coaxial, or fiber based cabling and terminations, consulting, and troubleshooting.

Standard Office Hours:

8:00 am - 4:00 pm Mon - Fri

Payments

Only check or credit card payments will be accepted. We are a cashless operation.

To make a credit card payment on your telephone bill, please navigate to:

https://commerce.cashnet.com/oswegoempay?cname=telecom

Requests/Incidents

Please contact the CTS Help Desk at help@oswego.edu or 315.312.3456 for all requests, including those listed below:

Telephone Moves, Adds, and/or Changes

People Search Updates

Caller ID Updates

Voicemail Updates/Troubleshooting

Cell Phone Requests Including Service Activation, Device Procurement, Upgrades, Troubleshooting

Telephone Billing Updates

Scantron Test Scoring

As an instructor, one can have their multiple-choice scantron exams scored by our department. One will be required to submit a control sheet with their exams. Control sheets can be found in Culkin 102 next to the test drop-off location. Exams will be ready for pick-up immediately after scoring and will be mailed back if not picked up within two weeks.

Billing Charges

One can find both the definitions and pricing for various telephony services offered by Campus Technology Services - Telecommunications below:

Definitions

Line Charge - The cost of an extension

External Line Charge - The cost of an extension to a non-state entity

Fax Charge - The cost of a fax service

2-line Device Charge - The cost of having a single or two-line deskphone (Models 6921, 7942, 7945)

6/8-line Device Charge - The cost of having a six or eight-line deskphone (Model 7962, 7965, 7975)

Sidecar Charge - The cost of having an 12/24 button expansion module

Voicemail - The cost of having a voicemail

Panic Line - The cost of having a panic button on one’s deskphone

Cell Phone Charge - The cost of owning a phone with calling, SMS, and data (Smartphones)

Basic Cell Phone charge - The cost of owning a phone with calling and SMS (Flip-phone)

Pricing:

Line Charge - $9.00 Monthly; $108.00 Annually

External Line Charge - $30.00 Monthly; $360.00 Annually

Fax Charge - $9.50 Monthly; $114.00 Annually

2-line Device Charge - $95.00 Installation/Configuration Charge, $7.00 Monthly; $84.00 Annually

6/8-line Device Charge - $310.00 Installation/Configuration Charge, $12.50 Monthly; $150.00 Annually

Sidecar Charge - $110.00 Installation/Configuration Charge, $2.00 Monthly; $24.00 Annually

Voicemail - $10.00 Installation/Configuration Charge, $5.00 Monthly; $60.00 Annually

Panic Line - $37.50 Installation/Configuration Charge, $3.00 Monthly; $36.00 Annually

Cell Phone Charge - Variable Charge Based on Device Selection, $45.99 Monthly; $551.88 Annually

Basic Cell Phone Charge - Variable Charge Based on Device Selection, $17.99 Monthly; $215.88 Annually