Campus Technology Services

Taking Steps for the Future

Technews September 2013

Announcements

New, Upgrades and Changes to Services

Pilot Projects

  • iPad Pilot 
  • Starfish Pilot : Starfish is a student retention application that interfaces with Banner and ANGEL to assist with early intervention of students' academic performance.  A pilot group of courses, instructors and students are using it for the fall semester.

On the Horizon

  • Wi-fi overhaul being planned
  • ANGEL to Blackboard migration: This project will start with a group of courses, faculty and students in the Spring of 2015, followed by a second round in the Summer of 2015.  The entire campus will migrate for the Fall 2015 semester.  
  • New SUNY Oswego mobile app offerings: Planning is underway for adding apps into the SUNY Oswego mobile website.

Statistics

Closed Ticket Performance:  These charts compare how many incidents are closed based on when they are opened. 

June 2013
Closed on Number of Incidents Percentage
Same day 105 23%
2 days 243 54%
2-5 days 78 17%
5+ days 28 6%
Total 454

July 2013
Closed On Number of Incidents Percentage
Same day 84 17%
2 days 262 54%
2-5 days 79 16%
5+ days 61 13%
Total 486

August 2013
Closed On Number of Incidents Percentage
Same day 184 20%
2 days 488 54%
2-5 days 159 18%
5+ days 75 8%
Total 906

Contact Info

For assistance with technical issues, please contact the Technology Support Center during normal business hours.  Walk-in to 26 Lanigan, call 315.312.3456, email help@oswego.edu or visit us on: