Campus Technology Services

Taking Steps for the Future

 TechNews - January 2013

This is a summary of the activities supporting faculty, staff and student technology services at SUNY Oswego that occurred during December 2012.

Reminders - Please make sure that your co-workers know about these

  1. Routine Service Outage
    As part of Campus Technology Services' efforts to keep servers running at optimum levels, a regular maintenance period has been designated. From 6AM to 10AM on the second Sunday of each month, several services such as E-mail, editing of both departmental and personal web pageswill not be available. The next scheduled outage is Sunday, January 13th, 2013.
    For information on NYAlert: or 
    visit to sign up.
  3. RAVE Guardian
    For information on Rave Guardian or to sign up:
  4. Patch Wednesdays
    CTS now has the capability of updating your campus owned computers for security fixes as well as functionality on a regularly scheduled basis. This may include software updates to programs such as Adobe Reader or Microsoft Word or to change Windows settings to better support your computers. In order to streamline this process we will only perform these updates on Wednesdays.  These changes will be implemented only after thorough internal CTS testing. You may possibly notice a slight slowdown in computer performance at that time. Updates are added to a CTS calendar so you may see what changes have occurred to your computer on any given day or that are scheduled to be done.
  5. Workshops calendar 
    Look here for a listing of all professional development workshop registrations, calendars and information. 

CTO's Corner

We have sucessfully completed our first TIP grant. A big thank you for our committee, Kelly Roe, Mark Springston, Abby Weirtzma , Brenda Farnham and Paul Taylor, with a big assist from Kris Smith. The details of the proposals are on the TIP web page.

Technology Support Center

 Work continues on the implementation of the ServiceNow service management software.  We will be replacing the HEAT ticketing system with the more robust, easy to use, ITIL-based ServiceNow product.  A number of the staff received training, we had an onsite meeting with our implementation partner and are making good progress in implementing the core requirements.  Once completed, we will then be focused on implementing Incident Management for the actual logging of user incidents.

We have been working with International Education in assisting the new Korean students arriving in January.  We will be part of the orientation process that will work on configuring their machines for the campus wired and wireless networks.  This will be a two-day after business hours event.

We are starting to prepare materials and plan for the Spring ResNet support to assist students having trouble getting on the wired or wireless networks.

You can reach us by phone at 312.3456 or on site at 26 Lanigan Hall, on Facebook at "SUNY Oswego - Campus Technology Services" on Twitter at or our website.

Learning Management System

Please check the ANGEL website for dates and times for upcoming workshops.

If you are interested in setting up a community group, please visit the ANGEL web site at Community groups are limited to academic and/or university related activities only.

Professional Development

CTS will be offering approximately 20 technical sessions during the CELT Winter Breakout starting mid-January.  We will be offering another round of CyberSecurity Awareness training on Jan. 16.  We will have a number of 20-minute short sessions on using particular features of LakerApps Gmail, Calendar and Drive as well as sessions on multimedia, lecture capture, CTS Projects, Elluminate and ANGEL.  More information is available from our CTS Workshops Registration page.

There is a new professional development website that includes links to training schedules and registrations for workshops offered by CELT, ORSP, ANGEL, Web Development (Ingeniux) and CTS.  Check it out at

Self-paced, on-demand tutorials are also available from our iTunes U site.  Tutorials covering Microsoft Word 2010, Excel 2010, PowerPoint 2010 and LakerApps Sites are currently available.

The Skillport e-learning software is available to all faculty, staff and students.  Skillport includes business and technology-related courses (including Office 2010) as well as courses and test preps needed to prepare you for many business and technical certifications.   Get started at the Skillport home page.

Software News

SUNY Oswego faculty and staff may purchase a copy of either MS Office Professional Plus 2010 (PC version) or Office 2011 (Mac version) for use on their personal computers for $9.95 plus tax.  This "Home Use Program" is made available to faculty and staff through the campus purchase of the Microsoft Campus Agreement.  Details of how to go about purchasing can be found from the CTS MS Office Home Use Program (HUP) page.

Microsoft offers students a significantly reduced price on its products.  For the special pricing and to buy online visit

Web Update

Campus Technology Services (CTS) would like to inform users that new releases of browsers aren't always fully compatible with some web-based campus services that you need to access.  The use of an unsupported browser can result in inconsistent or unpredictable behavior when working in applications.  Please check with the TSC before updating.

Have you used the new SUNY Oswego mobile app?  Look for the "SUNY Oswego Mobile" app in the appropriate Apple and Google stores to get access to directories, maps, news, events, library, dining hall menus, weather and more.  You can also access the mobile site from a mobile device browser.  Just go to

Desktop Support

Campus Technology Services technicians have continued to aid faculty, staff and students in resolving hardware, software, and account related issues. Technicians have assisted in the resolution of 21 hardware, 41 software, and 10 account related support requests.

Equipment Deployments

Our desktop support technicians continue to prepare and deploy new equipment as
it arrives. New equipment has been configured and installed for: Computer Science Department, Co-operative Education Department, Curriculum and Instruction Department, Earth Science Department, Economics Department, Facilities Department, International Education Department, Mathematics Department, and Political Science Department.

Lab Utilization Statistics

The table below displays the number of login sessions that have occurred within the campus open access computer labs over the last month.

Location # of Logins
Campus Center 207 2331
Hart Lab 216
Mahar 210 310
Mahar 211 292
Oneida Lab 313
Penfield 24 Hour 1233
Penfield Lab 4618
Penfield Laptops 958
Penfield Lobby 2912
Scales Lab 249
Snygg 6 262



  • Admissions - continuted to assist with the SOAR project implementation; completed two modification requests
  • Alumni and Development - completed three modification requests; continued development of program to track constituent giving given a set timespan;  automated the  iModules daily data extract  in production
  • Athletics - completed one program modification request
  • Institutional Research - provided student data for file of IDs provided by IR; assisted with the Ethnicity/Race survey;  extracted math placement scores for fall 2012 freshmen; completed four program modification requests
  • Parking - (AIMS) added 'annual visitor' permit type
  • Registrars
    • DegreeWorks project - assisted with baseline mods to the audit layout, PDF, logos, and  dataloads.  Tested OIT and Federation login. Created new ADM role for admissions.  Developed a pl/sql wrapper that determines which students may use degreeworks
    • BDMS - installs and configuration
  • Res Life and Housing
    • The Housing Director (THD) -Data Import Manager changed to run for spring 2013; assisted Res Life and Housing with testing for the development of training materials; clarified myOswego returning student room selection directions
    • Millenium - consulted with staff regarding residence hall security transition between fall and spring; corrected access issues which occurred at the end of fall
  • School of Education - developed a program to assist in the reconcilliation of students in SOE programs and TK20 accounts 
  • Student Advisement - myOswego New Student Menu redesign discussions; prepared for the addition of the DegreeWorks link in the menu and modified email activation link for those that had already activated their email; researched math placement score load problems

Other Administrative Support

  • developed a monthly process to review Banner account logins and report those accounts with no activity in last 90 dayss. The output is reviewed by S. Fisk and M. Pisa.  Functional offices will be contacted in regards to employee status.
  • student photo POC in preparation for providing student photos via Angel, myOswego, and Banner
  • Upgrades
    • Argos release to 4.1
    • Oracle 11.2.03 for TMA Adirondack and R25 databases
  • Moving file shares from at-fs2 to at-fs5
  • Work on application to add computer to domain, added landesk agent, windows activation and nic power management functionality.
  • Moved r25-web-prod to a VM
  • Apply GP to CTS computers to change local passwords on computers.
  • Moved LS1 VM to new ESXi host.

Provided AV support for the following events

    On campus events:
  • December Commencement
  • College Council
    Off-campus events:
  • President's Reception: Syracuse Metro Center

Campus Projects

  • Schineman Science Building planning
  • Rice Creek facility planning
  • Park Hall renovation planning including mock-up of webinar room.

Department Support

  • Equipment recommendations: Athletics, Compass
  • Equipment maintenance and support:  WNYO
  • Classroom Training: Biology
  • Updated public access CATV
  • Installed flat panel: Athletics
  • Metro Center preventive maintenance

CTS Projects or Support

  • Lecture Capture installations completed  Mahar and Campus Cener
  • ServiceNow Update and Implementation Planning
  • Projection screen replacements in Campus Center
  • CATV cabling retermination in Hart Hall
  • iClicker Student Response System problem diagnosis
  • Advanced Technology Classroom  preventive maintenance
  • Digital classroom control system upgrades in Mahar 


  • VoIP phone installations continue
  • Relocation of camera Penfield Entrance
  • Installations of Security cameras in West Campus Dining Hall Tunnels
  • SEI/ SOE Technology Planning/ Field Verifications
  • Romney Field House installation of network rack
  • Moves Add Changes
    • 1 Change
    • 56 Disconnects
    • 1 Moves
  • Monthly Billing

Networking Update

Staff Updates

  • Infocomm Certified Techonology Specialist completion - Bill Canning
  • Infocomm: Innovative Rince and Repeat, Take the Mystique and Fear Out of your Decisions - Bob Hageny
  • Extron AV System Design - Bob Hageny
  • Mitsubishi Projector Demo - All Instructional Support Staff
  • ServiceNow Administration Training - Eric Smith, Nick Ross, Dan Vandermark, Nicole Decker

Phone Calls to the Technology Support Center (12/1/12-12/31/12): 523

Call Logging Statistics - 12/1- 12/31/2012

Tickets Logged By Time Number of Tickets
8:00 AM - 11:59 AM 190
12:00 PM - 4:30 PM   139
4:31 PM - 9:00 PM


Off Hours


Total Tickets Logged 344