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Taking Steps for the Future
TechNews - January 2011
This is a summary of the activities supporting faculty, staff and student technology services at SUNY Oswego that occurred during December 2010.
Routine Service Outage Reminder
We will not be performing any patches this month due to the conflicts with the end of the semester completion. The next scheduled outage is Sunday, February 13th, 2011.
CTS Newsletter
Look for our start of the spring semester newsletter coming out soon on the CTS home page.
NYALERT
For information on NYAlert: http://www.oswego.edu/administration/public_affairs/emergency/nyalert.html or
visit http://www.suny.edu/SUNYALERTsec to sign up.
RAVE Guardian
For information on Rave Guardian http://oswego.edu/student/blogs/?cat=11 or to sign up: https://www.getrave.com/login/oswego
Technology Support Center
The TSC staff completed an upgrade to the latest version of Lakerpedia. CTS professional and student staff have been working on adding content to the knowledgebase. The amount and quality of content is becoming extremely valuable for anyone working at the TSC especially new students.
TSC has also been assisting users with the Voice over IP project for the east side of campus and the Active Directory project.
Are you on Facebook? Want to receive updates from CTS on new services, updates, system outages, and more? We recently created a “SUNY Oswego – Campus Technology Services” Facebook group. Become a fan and start receiving updates!
You can reach us by phone at 312.3456 or at 26 Lanigan Hall.
Learning Management System
Please check the ANGEL website for dates and times for spring workshops.
If you are interested in setting up a community group, please visit the ANGEL web site at www.oswego.edu/academics/angel. Community groups are limited to academic and/or university related activities only.
Professional Development
CTS will be offering workshops for the spring semester. They are in the process of being coordinated. Please check the CTS training site for dates and times and online registration.
The Skillport e-learning software was recently upgraded. Skillport includes business and technology-related courses as well as courses and test preps needed to prepare you for many business and technical certifications. Get started at the Skillport home page.
Software News
An official project to upgrade the campus to Microsoft Office 2010 (PC) and 2011 (Mac) has launched. A pilot project will be conducted with volunteer departments and offices this spring to work out any gliches before a full campus upgrade this summer. For more information, visit the CTS Office Upgrade site.
We are advising people to refrain from upgrading to Windows 7 as, currently, not all campus applications are compatible with it.
Microsoft is offering students a significantly reduced price on its Microsoft Office Ultimate 2010 software. The "Office Ultimate Steal" entitles eligible students to the Microsoft Office Ultimate 2010 software at a price of only $79.95. Microsoft's store price for the same software is $679.95! The Ultimate edition is packaged with Microsoft Word, Excel, PowerPoint, Outlook, OneNote, Groove, Publisher, Access, InfoPath, and Accounting Express. To determine if students qualify for the special price and to buy online visit www.theultimatesteal.com.
UBMicro has a great new site for purchasing various software products for your home machine. They include Microsoft Office and some of the Adobe products. Visit their site at http://www.ubmicrosuny.com/
Web Update
We are working on testing our many applications with the newly released Firefox 3 browser as well as Internet Explorer 8.
After a two year project of selecting a new Content Management System, configuring it, migrating content from the old system to it and a web redesign, the Web Team is happy to say that we have officially finished the project. Please check the CMS Blog for more specific information in regards to the project completion.
SCAP
The Student Computer Access Program (SCAP) has been funded again by the state to support the enhancing student access to computer hardware and software on our campus. The College will receive $116,953 to fund proposals submitted by faculty and staff to improve student access. This year fourteen proposals for SCAP funds were submitted requesting more than $245,000. Our local SCAP review committee has met with proposers to review their requests and are forwarding a recommendation to CTAB and ITC.
Desktop Support
technicians have continued to aid faculty, staff and students in resolving hardware, software, and account related issues. Since the beginning of December Campus Technology Services technicians have assisted in the resolution of 37 hardware, 79 software, and 16 account related support requests.New A/V Software
The process of upgrading anti-virus and anti-spyware software from McAffee VirusScan to Sophos Endpoint Security has continued.
Enterprise Desktop Services Committee
EDSC has continued to evaluate hardware and software compatibility for Microsoft Window 7 and Microsoft Office 2010. During the month the EDSC has also been working on the installation, configuration, and deployment of Avecto privilege management software. The EDSC also has begun testing with File-Vault (Macintosh), and BitLocker(windows) hard disk encryption software. In the future campus owned laptops will be required to have their hard drives encrypted to protect any sensitive information which might be stored there, and to comply with state law.Equipment Deployments
Our desktop support technicians continue to prepare and deploy new equipment as it arrives. During the month of December, new equipment has been configured and installed within: Campus Technology Services Offices, Campus Life, Dean's Office for the School of Education, Extended Learning Office, Facilities Department, Penfield 24 Hr. Room, Vice President of Finance Office.
ECONO Mode Printing
Campus Technology Services has worked in conjunction with departments across campus to enable econo-mode printing on printers residing in CTS managed departmental labs. This economic printing mode will significantly reduce the amount of toner consumed by these printers.
Provided AV support for the following events
• December Commencement• Holiday Breakfast
• Commencement Eve Dessert Reception
• College Council
Campus Projects
• Hewitt Union Ballroom A/V upgrade planning• Five Mahar classroom upgrade kickoff
• Review of outdoor emergency alert system plans
• Digital design for classroom A/V systems
• Digital signage repair outside of Compass in Campus Center
Department Support
• Communications Studies - review and design hardware implementation for student media project storage, equipment repair, and end of semester work
CTS Projects or Support
• Completed preliminary lecture capture project and collected student feedback• Preventive maintenance performed on all classrooms used for Winter Session
• Preformed preventive maintenance and wire management of arena pressbox
• Repaired podium shelving in Lanigan ATCs
• Restored network connections to Campus Center laptop connections
• Arranged demonstrations of Sanyo, Epson and Panasonic large venue projector evaluations with vendors.
Banner 8/myOswego
• Modified the CAPP report to include selected comments from Admissions and Registrars Office• Student Accounts: continued development of an ARGOS data cube for ad hoc reporting
• Developed a myOswego link which provides advisors the ability to post comments regarding student advisement; a link was also developed which will allow students to view comments that their advisor has opted to share with them
• Developed an INB Banner form which defines BDMS access for faculty, advisement coordinators and Deans as deemed necessary by the Advisement Office
Document Imaging
• Continued to meet with pilot departments regarding BDMS implementation• Set-up scanning station in Registrars Office
• Developed a local security system to govern the access of imaged documents by faculty, advisors and Deans via myOswego
• Consulted with SGHE's Howie Miller; post implementation of Admissions imaging, roll out of imaged documents to Advisement and implementation of Registrars imaging.
Other Administrative Support
• Upgraded Banner production database to Oracle 11g
• Sys Admin SIRIS project - Worked with Institutional Research to submit SIRIS SDS data.
• Provided end user office support of R25 , SUNY HRMS system and Parking T2 system as required
• Upgraded the BDMS test database to version 6.5; targeted production upgrade date is Saturday, January 22
• Developed/adapted ten Admissions objects to work effectively with new BDMS/paperless business process; revised the Admissions Application Summary form to improve the efficiency of the application review process by counselors
• Developed various Argos solutions to replace sqr/cobol solutions for the Registrars Office and adapted the Graduation Application (myOswego) to use application availability rules released with Banner 8.0
• Assisted Financial Aid with PELL authorization changes and developed a program to provide communication (via mailman) with students that have delinquent accounts
• Assisted Institutional Research with ethnicity and race survey.
• Continue conversion of R25 clients to run application from new server.
• Setup R25 Host on Windows 2008 for RDP R25 application
• Upgrade TMA Test DB to 8.1.0.23 for testing.
• Work on Handwritten ticket report for UP
• Updated 10 ticket scanners for Box office to latest version of software.
• Installed SP2 to Landesk server and landesk console server.
• Setup test iServicedesk server VM and customize for our DB environment.
Future Development
• Banner Financial Aid 8.9 update; SaaS for Financial Aid FM Needs Analysis beginning with the 2011-12 aid year
• Banner upgrades for Finance 8.4, Student 8.5 and General 8.4
• Integration of Graduate student application data from Intelliworks to Banner Student
• Upgrade TMA to latest version in production
• Install TMA/iServicedesk in production
Telecommunications Projects
• Tyler wiring/network closet
• Res Hall Communications Wiring Design
• UP camera installs
• Analog phone conversion to VoIP CC, Wilber, Lee
• NameConnector server replacement
Telecommunications Administration
• 3 Adds• 0 Changes
• 123 Disconnects
• 1 Moves
• 2 Swaps
Networking Updates
• Changed the logging level on two Snygg WISM controllers because they were sending too much debug info to the syslog server.• Opened Cisco TAC case for WISM controllers regarding full multicast queues and duplicate IP addresses errors that are showing up in WCS.
• Fixed several Johnson access points that were not connecting to correct controllers and another that was reporting it was down
• Moved an access point in Hewitt to an adjacent beam since the new ceiling will block access to it in the old location, updated WCS maps.
• Created new Shady Shore VLAN and routing information, created interfaces/wlan/ap group/lightweight template for WCS and wireless controllers. Installed new access points and switch in Shady Shore.
• Opened Cisco TAC case for certificate issues with a couple of access points. Controller wasn't allowing the cert types for our old access points
• Opened Cisco TAC case for Windows 7 machine failing NAC posture checks. Showing up as a Windows Server, client was running agent in compatibility mode.
• Judicial Affairs hearing for a student with DMCA violation.
• Met with Judicial Affairs to go over old DMCA violation case to close tickets for what cases Judicial handled.
• Installed additional wireless access point in the Arena for ticketing
• DHCP server outage, cleared old log and lease files and system returned to normal operation
• Worked on LDMS WinPE 802.1x setup
• Troubleshot HP 2055 printer in Swetman losing connectivity on an 802.1x enabled port randomly. Found documented bug and upgraded to a BETA version of firmware and it fixed the problem.
• Rebooted TH CCA servers to enable option-82 information
• Worked on option-82 troubleshooting for long standing Clean Access ticket. Definitely a bug in Cisco's ISC DHCPD daemon, sent follow up info to TAC engineer
• Fixed WTOP VPN logins, AAA parameters changed between firmware updates
• Patched in Xerox ColorQube units and cloned basic configs to all but 1 of them
• 23 Lanigan SAN discussions and BOM creation for replacement equipment
• Created FW rules for Angel monitoring beacon
• Created FW rules for additional BDMS stations
• Created FW rules for additional IIS-Web services
• Created FW rules for Help Desk survey system
• Cleaned up and removed old ora-db FW rules
• Put together wattage and BTU ratings per closet for Oneida/Cayuga, well over 1000W limit per closet in most cases
• Configured additional switch ports in CC complex for additional analog to IP phone conversions
• Replaced faulty power intelligence modules in Swetman BDF UPS
• XBOX/PS3/Wii/other registrations: 0
• DMCA take down notifications: 8
• Abuse Notifications: 21
Staff News
Tim Yager - Completed MBA degree in management.
Dave James - Cisco Webinar on WCS installation and Configuration
Call Logging Statistics - 12/1- 12/31/2010
| Tickets Logged By Time | Number of Tickets |
| 8:00 AM - 11:59 AM | 312 |
| 12:00 PM - 4:30 PM | 275 |
| 4:31 PM - 9:00 PM |
22 |
| Off Hours |
0 |
| Total Tickets Logged |
609 |
| Date Range | Total Calls |
| 12/1-12/31/10 |
760 |