Campus Technology Services

Taking Steps for the Future

 TechNews - February 2012

This is a summary of the activities supporting faculty, staff and student technology services at SUNY Oswego that occurred during January 2012.


  1. Routine Service Outage
    As part of Campus Technology Services' efforts to keep servers running at optimum levels, a regular maintenance period has been designated. From 6AM to 10AM on the second Sunday of each month, several services such as E-mail, editing of both departmental and personal web pageswill not be available. The next scheduled outage is Sunday, February 12th, 2012.
    For information on NYAlert: or 
    visit to sign up.
  3. RAVE Guardian
    For information on Rave Guardian or to sign up:
  4. CTS Newsletter
    Please see the CTS January Newsletter at for:
    1. a Windows 7 operating system campus upgrade being planned
    2. scheduled updates to campus-owned computers
    3. web-conferencing options using Elluminate or Skype
    4. using Firefox to send emails to class lists in myOswego using LakerApps Gmail
    5. winter-break classroom and network upgrades
    6. McGraw-Hill textbook resources now available within ANGEL
    7. professional development opportunities with our Spring instructor-led workshops and on-demand tutorials
    8. personal cell phone plan discounts available for SUNY Oswego employees, and
    9. making backups of ANGEL courses. 
  5. Patch Wednesdays

    CTS now has the capability of updating your campus owned computers for security fixes as well as functionality on a regularly scheduled basis. This may include software updates to programs such as Adobe Reader or Microsoft Word or to change Windows settings to better support your computers. In order to streamline this process we will only perform these updates on Wednesdays.  These changes will be implemented only after thorough internal CTS testing. You may possibly notice a slight slowdown in computer performance at that time. Updates are added to a CTS calendar so you may see what changes have occurred to your computer on any given day or that are scheduled to be done.

CTO's Corner

Is a free lunch (or etext) really free? Is it served with an Apple?

In the last couple of weeks Apple Computer has announced a couple of awesome new applications developed for education - iBooks2 and iBooks Author. These applications are designed to support the creation and dissemination of etexts optimized for tablet PCs - specifically the iPad.

iBooks Author is a remarkable development tool. It comes with a variety of etext templates to allow faculty to easily create spectacular new instructional materials. The drag and drop interface is easy to learn and use and supports the integration of a wide range of content elements including text, video, interactive diagrams, simulations, and 3-D objects. It also does a pretty nice job of supporting universal design for learning concepts by integrating strong accessibility features. All in all iBooks Author looks to be a pretty rich and valuable tool for educators to develop engaging content for their students. Certainly, students could use the tool to create content as well. Perhaps best of all, this great new tool is available to everyone for free.

iBooks2 is also an extraordinary step forward into the world of etexts. This clever new app for the iPad allows students to utilize etexts on a tablet in fabulous new ways. Highlighting is available at the touch of a finger. Annotation is very easy as well. Annotations and highlights are magically transformed into flashcards students can use to study. Etexts and other content available through an institution's iTunes U site is very elegant intergrated allowing students to interact with assignment lists, etexts, recorded lectures, and other content. The major textbooks publishers (Pearson, McGraw-Hill, Houghton Mifflin Harcourt, and others) are also integrating with the iBookstore and iBooks2 to make it easy for students and teachers to combine purchased etexts with the rest of their digital content. Again, this is a free application.

Overall, it looks like Apple has done some very nice work in promoting etexts and digital content. However, as dedicated as they are to supporting education, they still have to look out for their bottom line. Certainly, their motivation for providing these tools at no cost is to make more money - selling iPads and etexts. As cool as iBooks might be, a student still has to be able to afford an iPad to benefit from it. As I discussed in the January CTO's Corner, many students still find the price point of an iPad too high and the functionality too low compared to a laptop. So far the iPad has not proven itself to be a complete replacement for the laptop so students who can only afford one device (a substantial proportion of our students) are opting for the laptop. Secondly, there is a "gotcha" clause in the iBooks Author terms and conditions of which faculty should be aware. You may use iBooks Author for free, but if you decide to sell your content as an ebook you may ONLY sell it through the iBookstore. You have other options should you choose to print it or give it away for free, but if you are looking to publish it for sale you are bound to Apple as the sole distributor. That may not be a problem for most faculty authors, but it is certainly a stipulation faculty should consider before investing time in developing an etext.

These developments from Apple have the potential to be "game changers" in the way we use textbooks and other instructional materials with our students. We are still very much in the infancy stages of the etext revolution, and there is clearly an opportunity for Oswego and the SUNY system to substantially influence the direction these initiatives take in the future. The availability of applications like iBooks and iBooks Author for free is an important move for Apple and educators. However, let's make sure we fully understand what free really means.

Have a great semester,
Joseph Moreau
Chief Technology Officer

Technology Support Center

 You can reach us by phone at 312.3456 or at 26 Lanigan Hall or our website.

The TSC was busy with normal start of the semester traffic.  This semester ResNet Room Service was retired in favor of an overflow location in Lanigan.   Now that most students bring laptops to campus instead of desktops, students tend to drop by the TSC to get their issues resolved.  The overflow worked well servicing both on-campus students having issues getting on the wired or wireless networks and with off-campus students having issues getting on the wireless network.  The overflow also allowed TSC staff to answer phones in a more timely manner.

The TSC has subscribed to a trial version of the Bomgar remote assistance utility.  This utility allows us to remotely connect to a user's machine, with their permission, to better service customers.  It was used to assist students having issues with their computers in the residence halls and in almost every case the student's issue was resolved.  There is a survey the user has been asked to fill out after the Bomgar session and all survey results have been positive.

Are you on Facebook? Want to receive updates from CTS on new services, updates, system outages, and more? We recently created a "SUNY Oswego - Campus Technology Services" Facebook group. Become a fan and start receiving updates!

Learning Management System

We will be upgrading to ANGEL version 8 on August 20-21st.  ANGEL will not be available during this time frame.  One of the biggest reasons for upgrading to version 8 is enhanced browser functionality with Apple's Safari and Google's Chrome. 

The ANGEL Team continues to learn about Blackboard (BB) Learn to help prepare the campus for a migration to take place tentatively in the 2013 timeframe.  There are certain ANGEL features that are currently not available in BB Learn, but will be incorporated into the product in the future.  We also are staying abreast of Blackboard's progress towards Student Information System integration so we can prepare for Banner integration of student registration.  The ANGEL course migration tool continues to be tested at SLN and locally on campus to provide feedback to BB on what works and doesn't work. 

The Elluminate software used for synchronous online teaching and meetings is now officially available for the whole campus to use.   There are two ways in which Elluminate can be used - either directly through the Elluminate Live Manager or through a course in ANGEL.  More information about these options and many FAQs are available from the CTS Elluminate web site.  The Elluminate product is currently hosted by SUNY ITEC with additional user support of the product through SLN. 

Recently, the SUNY Learning Network (SLN) negotiated a contract with McGraw-Hill (MH) to allow all SUNY campuses access to the MH Campus "nugget" within ANGEL. When enabled, this nugget allows you to use MH textbook resources such as PowerPoint presentations, quizzes, sample chapters, etc. in your course.  Please see our "How To - Add McGraw-Hill Nugget to ANGEL Course" article for more information.

In addition to utilizing textbook resources, you can also use the MH Create product to create your own textbook. This feature allows you to pick specific chapters of different textbooks and upload pdf documents to create your own textbook.

Please check the ANGEL website for dates and times for upcoming workshops.

If you are interested in setting up a community group, please visit the ANGEL web site at Community groups are limited to academic and/or university related activities only.

Professional Development

The Spring lineup of CTS workshops is now available.  We have a variety of workshops covering LakerApps Gmail, Calendar, Docs and Sites, introductory and advanced workshops on Microsoft Word, Excel and PowerPoint, Windows 7 and Apple Lion operating systems, Elluminate web-conferencing, multimedia creation and editing, using an Advanced Technology Classroom and more. 

CTS will also be providing lunch at the "CTS Projects Lunch Break" workshops as we discuss current and future technology projects.

The complete schedule of workshops along with their full descriptions is available from

Self-paced, on-demand tutorials are also available from our iTunes U site.  Tutorials covering Microsoft Word 2010, Excel 2010, PowerPoint 2010 and LakerApps Sites are currently available.  ANGEL workshops are available from the main ANGEL website.

Updating your department web site with Ingeniux workshops are available at the Ingeniux Training site.

The Skillport e-learning software is available to all faculty, staff and students.  Skillport includes business and technology-related courses (including Office 2010) as well as courses and test preps needed to prepare you for many business and technical certifications.   Get started at the Skillport home page.

Software News

We are advising people to refrain from upgrading to Windows 7 as, currently, not all campus applications are compatible with it.

SUNY Oswego faculty and staff may purchase a copy of either MS Office Professional Plus 2010 (PC version) or Office 2011 (Mac version) for use on their personal computers for $9.95 plus tax.  This "Home Use Program" is made available to faculty and staff through the campus purchase of the Microsoft Campus Agreement.  Details of how to go about purchasing can be found from the CTS MS Office Home Use Program (HUP) page.

Microsoft is offering students a significantly reduced price on its products. To determine if students qualify for the special pricing and to buy online visit

UBMicro has a great new site for purchasing various software products for your home machine. Visit their site at

Web Update

The Web Team is continuing to evaluate portal products.  A campus portal will allow users to sign-in to a web page and initially have access to their email, ANGEL and myOswego without having to authenticate into each system again.  There are certain system requirements products must meet and we are crossing off products that do not meet those requirements and having demos of those that do.  Eventually, as the products are narrowed down to 2-3, we will involve our user community to help decide which product the campus should choose.

The SUNY Oswego mobile site was officially released.  You can view it on a mobile phone at  The first release of the app has access to a campus directory, campus maps, the library, campus news and events, emergency phone numbers and more.  Work continues to add even more functionality for the future.

Campus Technology Services (CTS) would like to inform users that new releases of browsers aren't always fully compatible with some web-based campus services that you need to access.  The use of an unsupported browser can result in inconsistent or unpredictable behavior when working in applications.  Please check with the TSC before updating.

Ingeniux trainings continue to be held.  Please check the Ingeniux training site for dates and times and online registration.

Lecture Capture
The echo360 and Tegrity lecture capture systems are being piloted this Spring 2012 semester. Both systems have been configured, rooms set-up and tested with proper Audio/Video and faculty trained.  We have twelve faculty participating, including one faculty teaching their class fully online.

Desktop Support

Campus Technology Services technicians have continued to aid faculty, staff and students in resolving hardware, software, and account related issues. Since the beginning of January Campus Technology Services technicians have assisted in the resolution of 59 hardware, 79 software, and 28 account related support requests.

Equipment Deployments

Our desktop support technicians continue to prepare and deploy new equipment as it arrives. During the month of January
new equipment has been configured and installed within: Anthropology/Sociology Department, Communications Studies Department, Counseling and Psychological Services Department, Counseling Services, Curriculum and Instruction Department, Custodial Services, Development/Alumni Office, Field Placement Office, Music Department, School of Business, School of Education Dean's office, and the Technology Education Department.

With the growth in the number of campus owned an personal mobile devices (ipads, iphones, windows phones, kindles, android devices, ...) in use on campus, Campus Technology Services has begun investigating Mobile Device Management (MDM) opportunities. The goal of this investigation is to determine whether or not a MDM solution would be beneficial to the campus community for the provisioning, imaging, deployment of campus purchased software, and general management of these devices.

Campus Technology Services has been working over the past few years to minimize the number of differing sets of credentials (username/password) that Faculty, Staff and Students need to access services provided by the campus. Currently the suite of tools that have been locally developed allow you to modify your password for many services (such as: LakerApps, ANGEL, CTS computer labs, the Parking Office website, Ingeniux, etc), however these tools did not incorporate the password used for logging into faculty and staff campus computers on the CTS-DOMAIN. CTS is pleased to announce that our upcoming revision to these tools will also address the CTS-DOMAIN password at the same time.

Beginning in 2014, Microsoft will be discontinuing support for Windows XP, no new updates will be issued for that version of Windows after that. In order to continue to provide up-to-date functionality and security to the campus Windows community, Campus Technology Services (CTS) will begin deployment of Windows 7 to both faculty/staff and lab computers.


• Continued development of a myOswego financial aid link for students; the link will outline anticipated aid that will not be included in the balance due of their CashNet statement/balance due
• Monitored Millennium access privileges throughout winter break and spring arrivals
• Coordinated changes in returning student room selection with Residence, Life and Housing
• Developed an interface to upload Banner data to the Adirondack Conduct Coordinator application for tracking previous incident information from Banner
• Continued development of myOswego Financial Aid Anticipated Aid link
• Cutover to new hardware for the Banner production database

Other Administrative Support

• Met with HR and the Graduate Studies office to discuss document imaging
• SIRIS support with Institutional Research
• Beta tested the functional user job submission with Institutional Research, Alumni and Development
• Completed modifications to approximately 20 local reporting/processing applications
• Financial Aid 8.12 and 8.13 installed in production
• Assisted with Degreeworks integration needed for SGHE scribing and testing
• Planning phases of improvement for communication to new students regarding myOswego and LakerNetID logins
• Assisted Sage support in upgrading Sage for Development office.
• Worked with Dell support for hardware failure of RAID controller battery on Millenium server
• Replaced Rave Guardian workstation at UP,  hard drive failure.
• Temporarily fixed Alarm system at UP, due for replacement
• Setup share for 3D Modeling of underground Facilities
• Assisted WRVO in connecting to vSphere client and WRVOPledge VM
• Worked with Dell support for hardware failure on Carrierivu server, reinstalled OS and working with vendor to reinstall application.
• Worked with Aaron Reece on Xenapp servers.
• Worked on 3DModel software for facilities with Vendor.

Future Administrative System projects

• Submit the functional user job submission interface to production
• Revise math placement exam scores process as outlined by First Year Programs and Orientation
• Assist with DegreeWorks Implementation as needed
• Install recent SGHE releases on test database for review and testing (Advancement 8.5, Web for Alumni 8.6, Tailweb 8.5, General 8.5)
• Visual Zen integration (Orientation) with Banner as needed

Provided AV support for the following events

• Memorial Service for Nancy Lee Seale Osborne
• Campus Emergency Alert Notification test
• Recorded and programmed for rebroadcast Governor Cuomo's Budget and State of the State addresses
• Regional Economic Development Council at the Metro Center

Campus Projects

• Completed upgrade of Mahar 307 to Advanced Technology Classroom
• Echo 360 Lecture Capture hardware installs (Rich 221, Mahar 217, Lanigan 107)
• Tegrity 360 Lecture Capture hardware installs (Mahar 208, Lanigan and Snygg lecture halls)
• Preventive maintenance performed on ninety-nine Advanced Technology Classrooms
• Installed infrastructure for computer lab upgrade and new Advanced Technology Classroom at the Phoenix Education Center
• Planning for Phase II of Residential Communications upgrade; alternate plans for CATV system monitoring; new Rice Creek classrooms; School of Education specialty classrooms in Park; Culkin 711 and 701 upgrades, new science building, experimental flexible classroom in Penfield

Department Support

• Control system operation training: Music, Curriculum and Instruction, Communication Studies, Cinema Studies, Biology,
• Emergency Alert System configuration for WNYO
• Arena scoreboard clock reset
• Updated and repaired equipment in readiness for Spring semester: Communication Studies
• SMARTBoard installation and training for Metro Center staff and faculty

CTS Projects or Support

• Planning for SUNY Technology Conference 2012 , Oswego Labman 2012 Conference
• Completed configuration of Global Viewer Enterprise remote classroom control monitoring system
• Upgraded older projectors in Snygg 6, 106, 107 and 322; Lanigan 37c; Mahar 208; Wilber 251
• Installed new digital projectors and control systems in Lanigan 34 and 34A; Penfield Instruction Rooms 1 and 2.
• Installed new digital projectors in Campus Center 306, 322, 323, 242, 255 and 256.
• Replaced speakers in Snygg 215 math lab.

Telecommunications Projects 

• VoIP installation: Rich, Lanigan, Penfield
• Network Rack replacements: Commissary, Bldg. 20, Pathfinder, Littlepage.
• Wireless wiring and AP installation in common areas of Waterbury, Scales, Funnelle and Mackin.

Telecommunications Administration

• 6 Adds
• 0 Swaps
• 0 Changes
• 19 Disconnects
• 6 Moves
• Generate Monthly Bills
• Training Caroline Currier on monthly billing process
• Conferences - documentation has been updated online to help clear up confusion on billing.
• Documentation updated for adding new dept acct numbers in Pinnacle.

Networking Update

• Updated Penfield switches port descriptions
• Moved Penfield 2nd floor switches to new UPS after new electrical circuit was installed
• Replaced all network switches, UPS units and 19" data racks in Walker, Building 20, Building 12, Commissary, Pathfinder and Littlepage in preparation for IP Phone installation.
• Updated Intermapper Maps for Pathfinder, Littlepage, Walker, Building 20, Penfield, Commissary, and Building 12, Rich
• Updated inventory tags for equipment installed in Walker Walker, Building 20, Building 12, Commissary, Pathfinder and Littlepage, Rich, Penfield
• Installed new IP phones in Rich, Lanigan and Penfield
• Registered warranties for all new UPS units and associated extended run battery packs
• Reset network cards and reset to factory defaults all TownHouse UPS management cards and updated firmware to latest version
• Enabled centralized authentication of TownHouse UPS management cards and initial default configuration
• Replaced dead UPS battery in the 6th floor of Onondaga
• Provided wireless guest access for Orientation
• Provided guest wireless access for a 3 guest speakers
• Provided guest wired access in temporary contractor office in Seneca
• Fixed the XpressConnect Windows 7 wired installer per EDSC testing
• Updated net-priv-01 landing page for wired XPC installations to include Win 7 configurations.
• Configured redundant network channels for Rich and Cayuga network edge closets
• Enabled temporary winter break account on NAC Appliance for temporary use.
• Modified Cisco NAC Appliance agent notifications and help web pages to accommodate new ResNet start of semester help
• Upgraded NAC Appliance Managers and Servers to latest version
• Opened support case with Cisco for NAC Appliance licensing issues after upgrade
• Attempted wireless site survey in Cayuga but survey laptop crashed and is no longer functional
• Reset all ResNet LDAP fields and removed configured devices from NAC Appliance
• Worked with AT to manually push Banner fields into LDAP due to earlier than normal arrival of new students for the Spring semester.
• Troubleshot Pathfinder dining hall wireless issues - 2 access points decided to no longer boot proper firmware and connect to correct controllers. Need to physically replace these with new units.
• Replaced all Lanigan large lecture rooms and 3rd floor access points and installed additional access points in large lecture rooms and updated maps appropriately
• Installed security certificates for wireless access on Phoenix, Rice Creek and Metro Center wireless controller with lots of testing to get it to work properly
• Reset password for Syracuse Metro wireless and let their staff know
• Replaced overheated power supply in one of the new Cayuga data closets. Roughly ¼ of a floor had no connectivity because of this until it was replaced.
• Created FW rule for additional banner access(new server)
• Created FW rule for Comm Studies inventory system
• Modified FW rules for update SLN web servers for LAB/RESNET access
• Installed new CUCM server in Culkin machine room for TelePresence installation
• Worked onsite with Cisco SE's to get TelePresence units in CC and Metro Center talking to each other. Still working on 2 camera issues on the Metro Center unit that are not functioning properly
• Worked on CTS-DOMAIN not available messages
• Installed additional fiber patch cables for new data closet in Culkin.
• Went to Phoenix and patched new contractor installed data drops and tested connections after contractor moved some drops
• De-registered student analog phones that were returned to the helpdesk
• XBOX/PS3/Wii/other registrations: 90
• OSX 10.4 NAC filters: 2
• DMCA take down notifications: 4
• Abuse Notifications: 17

Staff Updates

  • New Network Technican Steve Leeper started on January 17th
  • Certification - Microsoft MCITP Windows 7 Enterprise Administrator - Tim Yager
  • Attended Theatre Manager Symposium January 10th.- John Perrin
  • InfoComm Webinar: Replacing Impulse with Professional Presence - Hageny, McQuin
  • January 24-27, 2012, 25Live Functional Administration, Oswego, NY - Deborah Haynes

Phone Calls to the Technology Support Center (1/1/12-1/31/12)


Call Logging Statistics - 1/1- 1/31/2012

Tickets Logged By Time Number of Tickets
8:00 AM - 11:59 AM 442 
12:00 PM - 4:30 PM 569
4:31 PM - 9:00 PM


Off Hours


Total Tickets Logged 1096