Campus Technology Services

TechNews - February 2011

This is a summary of the activities supporting faculty, staff and student technology services at SUNY Oswego that occurred during January 2011.

Reminders

1. Routine Service Outage
   We will not be performing any patches this month due to the conflicts with the end of the semester completion.
    The next scheduled outage is Sunday, February 13th, 2011.
2. NYALERT
   For information on NYAlert: http://www.oswego.edu/administration/public_affairs/emergency/nyalert.html or
   visit http://www.suny.edu/SUNYALERTsec to sign up.
3. RAVE Guardian
   For information on Rave Guardian http://oswego.edu/student/blogs/?cat=11 or to sign up: https://www.getrave.com/login/oswego


CTS Newsletter
The CTS Newsletter for January 2011 includes articles on new features available in LakerApps, an upcoming Office 2010/2011 upgrade pilot project, Voice over IP (VoIP)/digital phone expansion, network and classroom upgrades and more.

CTO's Corner    -  What's On the Way This Spring?
The world of technology is constantly changing, and many of those changes make their way to our campus with regularity. This spring a significant change to our information system is  the implementation of a document imaging/management system

• Document Imaging/Management
  For the last several months, the Admissions Office, the Registrar's Office, the Compass, and Campus Technology Services have been implementing a document imaging/management system. This system will complement our Banner student information system and allow student record documents, that were previously maintained and viewed only in paper format, to be accessible electronically to any faculty or staff member who needs them. There are a number of significant benefits to this project including providing faculty and staff more efficient access to these documents; reducing the use of paper and copier resources; reducing the amount of labor involved in copying, retrieving and filing documents and folders; and increasing the security of documents containing sensitive information. The first major phase of this project is complete. The two main recipients of documents related to student records - the Admissions Office and the Registrar's Office - are currently receiving, scanning, and indexing paper records and connecting them to a student's Banner record in our student information system. The system was piloted this January with all new first year students and with new transfers in the following academic departments/areas: School of Business, School of Communication, Media, and the Arts, School of Education, American Studies, Biological Sciences, Anthropology, Chemistry, Computer Science, Earth Science, History, Modern Languages, and Physics. Feedback has been overwhelmingly positive.Preparations are now being made for the next major phase of this project. Digital records will replace permanent record and advisement folders for all First Year and Transfer students who are enrolled for Fall 2011 and beyond. The Registrar's office will begin scanning documents for the permanent record in Spring 2011 semester for current students beginning with freshmen. The process is expected to take at least one year, and we plan to scan current student records as time permits. Department secretaries, advising coordinators, department chairs, deans, and Provost's Office staff are working with CTS to design the digital advising process for use with the Fall 2011 cohort of students.

Technology Support Center

TSC was busy preparing for the start of the semester. Three new students were hired and trained. Preparations for ResNet Room Service were completed and room service was offered on the first two days of classes.  Fifty students were assisted.  Start of the semester phone and walk-in traffic was steady.  1254 calls were addressed and 116 student machines repaired during the month of January.  Overall, the start of the semester went smoothly. 

Are you on Facebook? Want to receive updates from CTS on new services, updates, system outages, and more? We recently created a “SUNY Oswego – Campus Technology Services” Facebook group. Become a fan and start receiving updates!

You can reach us by phone at 312.3456 or at 26 Lanigan Hall.

Learning Management System

Please check the ANGEL website for dates and times for spring workshops.

If you are interested in setting up a community group, please visit the ANGEL web site at www.oswego.edu/academics/angel. Community groups are limited to academic and/or university related activities only.

Professional Development

CTS will be offering workshops for the spring semester. They are in the process of being coordinated. Please check the CTS training site for dates and times and online registration.

The Skillport e-learning software was recently upgraded. Skillport includes business and technology-related courses as well as courses and test preps needed to prepare you for many business and technical certifications. Get started at the Skillport home page.

Software News

An official project to upgrade the campus to Microsoft Office 2010 (PC) and 2011 (Mac) has launched. A pilot project is currently in progress with volunteer departments and offices.  We will work with these offices to iron out any gliches before a full campus upgrade this summer. For more information, visit the CTS Office Upgrade site.

We are advising people to refrain from upgrading to Windows 7 as, currently, not all campus applications are compatible with it.

Microsoft is offering students a significantly reduced price on its Microsoft Office Ultimate 2010 software. The "Office Ultimate Steal" entitles eligible students to the Microsoft Office Ultimate 2010 software at a price of only $79.95. Microsoft's store price for the same software is $679.95! The Ultimate edition is packaged with Microsoft Word, Excel, PowerPoint, Outlook, OneNote, Groove, Publisher, Access, InfoPath, and Accounting Express. To determine if students qualify for the special price and to buy online visit www.theultimatesteal.com.

UBMicro has a great new site for purchasing various software products for your home machine. They include Microsoft Office and some of the Adobe products. Visit their site at http://www.ubmicrosuny.com/

Web Update

We are working on testing our many applications with the newly released Firefox 3 browser as well as Internet Explorer 8.

SCAP

The Student Computer Access Program (SCAP) has been funded again by the state to support the enhancing student access to computer hardware and software on our campus. The College will receive $116,953 to fund proposals submitted by faculty and staff to improve student access. This year fourteen proposals for SCAP funds were submitted requesting more than $245,000. Our local SCAP review committee has met with proposers to review their requests and have forwarded a recommendation to CTAB and ITC. they have both approved and forwarded to Faculty Assembly. They approved the plan and CTS staff have begun the ordering process.

AER

CTS is working with the Provost's Office to supplement the AER funding of the technology related requests.

Desktop Support
Campus Technology Services technicians have continued to aid faculty, staff and students in resolving hardware, software, and account related issues. Since the beginning of January Campus Technology Services technicians have assisted in the resolution of 71 hardware, 104 software, and 48 account related support requests.

Enterprise Desktop Services Committee
Aside from its ongoing work on LANDesk, the EDSC has been actively working the evaluation of hardware and software compatibility with Microsoft Window 7, and preparing for the upcoming Microsoft Office 2010/2011 pilot project, and preparing for the next round of deployments of the camous voice over IP solution.

Equipment Deployments
 Our desktop support technicians continue to prepare and deploy new equipment as it arrives. During the month of January, new equipment has been configured and installed within: Admissions, Education Administration, Extended Learning, Facilities, Finance office, Residence Life and Housing, and School of Education Labs in Wilber Hall.

EQUIPMENT RELOCATION'S
Campus Technology Services desktop support technicians assisted with relocation's of equipment in the following departments and offices: Judicial Affairs Office, Residence Life and Housing, and School of Communications Medial and Art Dean's Office.

Provided AV support for the following events

• Auxillary Services Employee Meeting

Campus Projects

• Upgraded five Mahar classrooms [103, 106, 111, 203, 216] with full ATC technology
• Upgraded five Mahar classrooms [104, 107, 114, 118, 119] with temporary technology carts.
• Updated pictures of new ATCs in Mahar for Schedule 25
• Configured Camtasia Relay server for pilot including Snygg and Lanigan lecture halls
• Installed new CATV fiber nodes in each building in the Village and adjusted return signal for digital box operation.
• Reviewed residence hall telecommunications 100% plans
• Reviewed Wilber surge classroom needs
• Completed ATC and digital signage preventative maintenance across campus
• Installed a Wolfvision document camera in 201 Mahar

Department Support

• Provided ATC training  to faculty in Counseling and Psychological Services, Communication Studies, Native American Studies, History, and Business.
• Completed Communications Studies lab maintenance
• Repaired video system  - stage camera - in Waterman
• Created video storage solution for CMA classes in Journalism and Communication Studies.
• Performed preventive maintenance on WNYO transmitter and studio equipment including World Café FTP computer.

CTS Projects or Support

• Installed new Smartboard in Park 204.
• Installed new monitor, computer and Smartboard overlay in Sheldon 333
• Repaired audio switching in Campus Center Auditorium
• Repaired audio switching in Campus Center Arena

Banner 8/myOswego

• Continued development of the local Admissions Application summary form; provided a tab to access comments and added a means of storing the unweighted GPA when a weighted GPA was used for review of application
• Continued development of the myOswego advisor comment link; added a comment type field and an option to email the comment to the student
• Developing an alternative for Orientation for the myOswego New Student Menu.  It will be replaced with a dynamic version which will outline what the new student needs to do to prepare for orientation as well as display the status of the task (via checked item)

Document Imaging 

•  Continued to meet with pilot departments regarding BDMS implementation 
• Continued the development of myOswego BDMS access; adjusted access as requested by the Advisement BDMS access  

Other Administrative Support

• Continued to work with Admissions Office by developing ARGOS applications to support their paperless application process
• Provided support to Housing for the Adirondack Housing Director database; began preparation to test the room selection process
• Completed modification requests for five Alumni/Development programs and began development of a program to report reunion giving
• Continued development of an ARGOS cube reporting solution for Student Accounts Sys Admin SIRIS project - Worked with Institutional Research to submit SIRIS SDS data.
• Provided end user office support of R25 , SUNY HRMS system and Parking T2 system as required
• Banner test database: ARSYS 8.2 and FinAid 8.8s2, Fin Aid 8.9, Finaid 8.10 installations
• Adirondack database: Upgraded to Oracle 10gR2 on Linux (formerly 9.2 on windows)
• Prepared an Oracle 10.1.3 server for use of INAS FM analysis SaaS product from SGHE
• BDMS: Upgraded production database to 6.5
• Continue conversion of R25 clients to run application from new server.
• Continue installing Sophos in Culkin Hall
• Test applications on Windows 7
• Work on Handwritten ticket report for UP
• Begin Avecto implementation.
• Setup Camtasia trial server
• Upgrade TMA to version 8.1.0.23 
•  setup iServiceDesk server for production
• Move VMs from vm-srv-esxi-01 to prepare for upgrading server.

Future Development 

•  Integration of Graduate student application data from Intelliworks to Banner Student
• Banner Upgrades for General 8.4, Student 8.5, Alumni 8.4, WebTailor 8.4, Finance 8.


• Tyler wiring/network closet
•  Res Hall Communications Wiring Design
•  Analog phone conversion to VoIP CC, Wilber, Lee
•  Snygg Hall additional wiring for Sciences
•  Mahar ATC terminations and VoIP installation
•  Wilber Hall Basement Design
•  Bldg 20 Shop design 

 Telecommunications Administration

• 2 Adds
• 1 Changes
• 105 Disconnects
• 13 Moves
• 6 Swaps
• Generate Monthly Bills.
• PBN Audit
• Contact list audit

Networking Updates

• Wireless controller/management station/mobility upgrades to latest firmware
• Rebuilt entire wireless network grouping configs into easier to manage groups which will allow greater future flexibility.  Upgrade completed in half the scheduled time.
• 2 issues after wireless upgrade - Cisco TAC assisted with figuring out both issues.  One controller somehow reverted to a configuration prior to our wireless upgrades
• Found an AP in Hart and Riggs weren't placed on the map and placed properly on maps
• Fixed longstanding AP controller discovery method
• Upgraded all 3750v2 switch stacks on campus with latest firmware which fixed a 802.1x issue with the entire stack crashing
• Campus wide power outage - spent almost entire day bringing systems back up and making sure everything was communicating and functioning properly
• Checked out reported Seneca 6N closet for smoking switch issue, only a bad cabinet fan
• Replaced faulty switch in Pathfinder and Hart under warranty
• Replaced faulty AP in Johnson under warranty
• Replaced faulty UPS power module in Swetman 2^nd floor data closet
• Modified ACL's on all switch management interfaces to allow access from new systems
• Sent an HEOA DMCA copyright compliance notification to all ResNet users.
• Fixed Mahar and 1^st and 2^nd floor switches offline - uplinks remotely err-disabled
• Created FW rules for iServiceDesk and additional Oracle rules
• Created FW temporary rules for ResNet Room Service
• Created FW rules for Camtasia capturing and publishing
• Created FW rules for Tickets web publishing
• Created FW rules for Foredisc licensing
• Created FW rules for BDMS document access
• Created FW rules for MyPhone Oracle access
• Created FW rules for additional touchnet
• Created FW rules for ColorQube MFC devices
• Created FW rules for Help Desk survey application
• Modified ZBF firewall rules on Phoenix to allow remote access to the ATC Extron units
• Enabled active interfaces for Millennium vendor in each building of the Townhouses
• Completed CC new room # <-> old room # <-> switch port interface conversion for 2^nd floor Swetman closet and applied to switches
• Patched analog -> VOIP phone replacement jacks in Swetman, Poucher, Arena, Wilber, Park, Lee
• Troubleshot VOIP issues in Mahar/Lee/Wilber with new phones upgrading to correct firmware
• Upgraded all 48 new switches for VOIP upgrades to latest firmware and baseline config before deploying
• Mahar data closet upgrades - replaced all network equipment and installed larger UPS battery backup units
• Tyler data closet upgrades - replaced all network equipment and installed larger UPS battery backup units
• Sheldon data closet upgrades - replaced all network equipment in East and Center wings and installed larger UPS battery backup units
• Enabled Mahar 1^st, 2^nd and 3^rd floor redundant channel uplinks
• Worked with Carrier to troubleshoot Cayuga's and Snygg electric meter issues
• Converted cnac-web-01 (remediation) server from VMWare server to ESXi format, some issues in restoring the complete image but eventually found all files on the system
• Expanded NIC-NEW /tftpboot partition and CIRRUS backup partitions by 20gigs for increased space usage
• DHCP server outage - hostname of a system had an invalid character in it and caused the service to stop running
• Worked with APC on Cayuga/Oneida UPS requirements for summer upgrades
• Built new replacement DMZ DNS server and configuration and backup scripts
• Fixed spacewalk-prod-01 sync issue for CentOS repositories
• Fixed long standing syslog logging error on ns2 and ns1 with vmps/dns/dhcp logging all going to the incorrect log files
• Moved all 3750 and 3550 switches logging from old nic to centralized syslog server
• Looked into NAC Agent issue with Microsoft Security Essentials 2 not being detected.  Came up with a temporary solution for the Help Desk to work with.
• Troubleshot UCCX failed logins problem for the Help Desk call queue
• Added Town House switches to TACACS configuration and to CIRRUS for config backups
• XBOX/PS3/Wii/other registrations:  80
• DMCA take down notifications:  5
• Abuse Notifications:  16

Staff News 

• Betty Albright left for a position in the Registrar's Office
•  Caroline Currier is now working out of our Culkin Office in 102
• Participated in vendor demonstration of Pansonic projectors -  McQuin's staff
• Participated in Office 2010 training session - CTS staff
• Extron Associate Certification renewal  - Bill Schleinitz
• Attended webinar on Enco Presenter (WNYO new automation system) - Bob Hageny
• January 13, 2011, ANGEL/Bb Campus Regional Meeting, Syracuse, NY
  SUNY Upstate and OCC will be presenting hwo they are using LMSs to deliver both online and face to face classes.
  Kathi Dutton

Call Logging Statistics - 1/1- 1/31/2011

 

Tickets Logged By Time	Number of Tickets
8:00 AM - 11:59 AM	477
12:00 PM - 4:30 PM	514
4:31 PM - 9:00 PM	74
Off Hours	6
Total Tickets Logged	1071

Date Range	Total Calls
1/1-1/31/11	1254