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To help users effectively manage their IT account disk quotas, new installations of supported mail clients no longer carbon-copy sent messages to a separate folder. Affected users who wish to preserve a record of their sent items on the mail server will need to change their settings as detailed below.
There are two options available: saving the mail in a local folder or saving it on the mail server itself. Choosing a local folder is preferable, as local hard drives have more space available to them than individual IT accounts. However, saving mail to a local folder will restrict your ability to view those messages. Saving mail to the mail server will allow you to view sent messages from any computer.
How to save sent mail on your local computer
- Outlook will save sent messages in your local Personal Folder (PST) Sent Items folder. To do this:
- On the Tools menu, click Options.
- Click on the General tab.
- Click the Email Options button.
- Check the Save copies of messages in the Sent Items Folder box, as shown below.
How to save sent mail on the mail server
You can use the Rules Wizard to save sent messages in a folder on the IMAP server. You may want to disable the options to save sent messages in your Sent Items folder. If you do this, you will keep sent messages from being saved on the local PST folder.
Step One: Create a Rule with the Rules Wizard
| 1. |
On the Tools menu, click Rules Wizard, and then click New. |
| 2. |
Click to select Check Messages After Sending, and then click Next. |
| 3. |
Click to check the Uses The "Form Name" Form check box. |
| 4. |
Click on the underlined "form name" in the Rule Description box. |
| 5. |
Click to select Application Forms, and then click to select Message. Click Add, click Close, and then click Next. |
| 6. |
Click the "Move a copy to the specified folder" check box. |
| 7. |
Click to select the "specified" folder in the Rule Description box |
| 8. |
Click to select or create a folder on your IMAP server. Click OK, and then click Next. |
| 9. |
Click Next again, and then specify a rule name. Click Finish, and then click OK. |
Step Two: Disable Save Sent Items in the Sent Items Folder
| 1. |
On the Tools menu, click Options. |
| 2. |
On the Preferences tab, click E-mail Options. |
| 3. |
Click to clear the "Save copies of messages in Sent Items Folder" check box. |
| 4. |
To close the dialog boxes, click OK twice. |
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