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With what browsers does Communications Express (CE) work?
Sun Microsystems supports CE on the following platforms and browser versions:
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Windows XP
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Windows 2000
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Mac OS X
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Internet Explorer
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6.0 sp2 and later
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6.0 sp1 +
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N/A
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Firefox
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1.0.7
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1.0.7
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N/A
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Mozilla
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1.7+
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1.74
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N/A
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Safari
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N/A
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N/A
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2.0.3
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We have also seen CE work on Internet Explorer 7 on the Microsoft XP and Vista operating systems as well as Firefox version 2.0 on Macintosh OS 10.4.
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Is there a way to save a copy of the email messages I send?
By default, this is not enabled. In order to save a copy of the messages that you send, go to the “Options” tab, then “Mail”, then “Settings” and next to “Sent Messages” click the check box that says “Save a copy of all sent messages in Folder:” and then pick the “Sent” folder from the drop down menu.
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If I don’t know the e-mail address of a SUNY Oswego person, how can I find it?
You can search for a SUNY Oswego e-mail address within Communications Express. Click on the "Address Book" tab, then in the "Search For" box type either the first name or last name of the person you are looking for. Then click on the "Personal Address Book" pull-down menu and select “SUNY Oswego Directory.” Please note that if you type the first AND last name of the person you are looking for in the "Search For" box, you may not get any results. This is due to the way Communications Express processes searches. By entering the first OR last name, you should be able to find who you are looking for.
Alternatively, you may use People Search, SUNY Oswego's web-based campus directory.
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When using the SUNY Oswego directory in CE, is there an easy way to send people an email once I find them?
Yes. Once you have found the person that you would like to send a message to, just click the desired user's email address and a new message window will appear.
If you would like to send an email to multiple addresses, click the checkboxes of the desired users in the first search. Next, perform other search/searches and select each sought after address. When you have finished your searches, select “Send Email” in the “Action” drop down menu. This will open a new message window with all the checked addresses in the “To:” field.
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When searching on the SUNY Oswego directory in CE, people I know that are in the directory are not showing up. Why?
You might be searching for a person in the directory by entering their first AND last name in the search box. This may not work due to the way Communications Express processes searches in the corporate directory. For the most reliable results, try searching only the first name OR last name.
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When managing folders in CE using Internet Explorer (IE) 7, a pop up box near the top of the page blinks. What is that?
This is a warning from Internet Explorer 7's pop-up/script blocker. It may warn you about allowing Communications Express to run scripts.
In the pop-up box, click the button to allow the scripts to run. Once you do this, you may need to try managing your folders again.
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How can I search my e-mail messages in CE?
While in the Mail Tab, click the “Search” link and a new window with search criteria will appear. From the pull down menu at the top of the page, select which folder you would like to search. In the remaining parts of the window, specify the search criteria for your desired search.
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Why can’t I search all of my e-mail messages in all of my folders at once?
Communications Express only permits searching one mail folder at a time.
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How can I send email from the Address Book?
To send mail from the Address Book, follow these instructions:
- Go to the "Address Book" tab.
- Once in the address book, check the boxes next to the people you want to send a message to.
- Under the “Select Action” drop down menu, pick “Send Email.” The compose window should display with the “To:” line pre-populated with the addresses you picked from your Address Book.
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Where can I manage my folders in CE?
While in the "Mail" tab, the left hand column lists all of your mail folders stored on the server. You will see your Inbox, Sent, Drafts and any other folders that you may have listed in this column. At the bottom of the folders listing is a “Manage Folders” link. If you have a lot of folders, you might have to scroll down to see the “Manage Folders” link. Click on this link to create, rename, delete, or share mail folders.
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Is there a message highlighting option?
Unfortunately, this is not currently an available feature in Communications Express.
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Is there an index order feature?
You can move the column headers (Checkbox, From, Date, Flags, and Subject) around in CE by going to the “Options” tab, clicking “Mail”, and then “Layout”. You can specify the order of the following column headers: Priority, Attachment, Seen/Not Seen, Sender, Subject, Received Date, and Size. You can also specify how many messages you want to see per page and whether you want your newest or oldest messages to display first.
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What other things can I do in CE?
Additional features available in Communications Express include the ability to set up vacation messages, forward to external e-mail addresses, apply e-mail filters, and share mail folders with other users.
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Will CE drop my connection to the mail server after a certain amount of idle time?
Yes. The current idle timeout period is one (1) hour.
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What is the maximum size limit of an email message in CE?
The maximum size of an outgoing email message is 15 MB. This includes the body of the message and any attachments.
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When attaching a file, CE keeps telling me “No file selected” when I have specified the file.
When you click the "Browse" button in the "Attach File" window and select the file that you want to attach, you then have to click the “Add” button that is right next to the “Browse” button. Then click on the “Attach” button at the bottom of the window.
CE allows you to attach more than one file at the same time. Just keep clicking the “Browse” and “Add” buttons. Please be aware that the size limit of a single outgoing email message is 15 MB.
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When attaching a file, I get an error message saying “File too large.” What is going on?
There is a file size restriction in CE. Messages can at most be 15 MB, including attachments.
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Where are draft messages stored in CE?
By default, drafts are stored in the “Drafts” folder listed on the left hand side of the main "Mail" page with your other mail folders.
If you prefer to change this, go to the “Options” tab, “Mail”, “Settings” and specify the preferred folder from the pull down menu.
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What happens to deleted messages in CE?
By default, when you check messages and click the “Delete” button they are moved to the “Trash” folder. All messages in the “Trash” folder will be permanently deleted upon logout of CE.
If you mistakenly delete a message and have not logged out yet, you can click on the “Trash” folder, and select the checkbox next to the message you want to save. Under the “Move to folder” pull down menu, select a folder to move the deleted messages to. This will move them out of the "Trash" folder so they will not be deleted upon logout.
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I am trying to set up a group in my Address Book but it won’t let me do a SUNY Oswego Directory search.
Unfortunately, you can only add people to a group if they are in your personal address book. To add people from the SUNY Oswego directory to your personal address book, perform a search for the person/people you are looking for. In the search results page, click the checkboxes next to the person/people you want to add to your personal address book then click the "Add to Personal Address Book" button. After you have completed searching for all of the people you want to add to your address book, you can go back to setting up a new group and add them to the group.
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