• How do I forward my messages to another email address?
• How do I turn off message forwarding to another email address?
• How do I set up a Mail Filter?
• How do I turn off a Mail Filter?
• How do I temporarily turn off a Mail Filter?
• How do I enable the Sent Mail folder?
• What is a Shared Folder? How do I set one up?
• How do I add people to my Address Book?
• How do I set up spell checking in CE?
• Where can I set my personal information in CE?
• Where do I set my signature in CE?
• If I wanted to stop using Thunderbird and switch to Communications Express, can my Address Book in Thunderbird be imported into Communications Express?
• If I want to stop using Communications Express and start using Thunderbird, can my Address Book in CE be imported into Thunderbird?

How do I forward my messages to another email address?
To set up mail forwarding, follow these instructions:

1. Within Communications Express, click the “Options" tab.
2. Next, click the "Mail" sub-tab and then “Settings."
3. At the bottom of this page is the "Mail Forwarding" section. To enable a forward, check the “Enable forwarding” box.
4. Enter the email address you wish to have all of your SUNY Oswego email forwarded to in the "Email Address" field.
5. Click the "Add" button and you will see the address added to the "Mail Forwarding list" box.
6. You can list multiple email addresses to forward to. Just continue typing them in the "Email Address" field and Click the "Add" button.
7. By default, your SUNY Oswego email will remain on the mail server even though you are forwarding your messages somewhere else. If you do not ever plan on using the SUNY Oswego email servers to read your SUNY Oswego email, you should check the “Do not leave copy on server” box as well.
8. Click the "Save" button at the lower right hand corner of the window.

9. Allow up to 10 minutes for the forward to activate.

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How do I turn off message forwarding to another email address?
To turn off message forwarding, follow these instructions:

1. Within Communications Express, click the "Options" tab.
2. Next, click the "Mail" sub-tab and then "Settings".
3. At the bottom of this page is the "Mail Forwarding" section.
4. Un-check the box next to "Enable Forwarding".
5. Click "Save" at the lower right hand corner of the window.
6. Allow 5 to 10 minutes for the forward to deactivate.
   
   Note that your forwarding email address is still listed. This can be used for future use. If you prefer, you may select the email address and click the "Remove" button next to it.

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How do I set up a Mail Filter?
To set up a mail filter, follow these instructions:

1. Within Communications Express, click the “Options" tab.
2. Next, click the "Mail" sub-tab, then “Mail Filters”.
3. From here, click “New.” A "New Mail Filter" page opens where you can set a number of filtering options.
4. First, give the filter a meaningful name.
5. Next, specify your match criteria in the "For Incoming Messages" section. Messages can be filtered by the Sender, the Subject, Message size, etc. as specified in the drop down menu.
6. Click the "Add" button to add the condition to the filter. You may add more than one condition by changing the match criteria and clicking on the "Add" button each time.
7. Messages may also be filtered by Date. If the first check box is selected, messages before the specified date will not be filtered, while alternatively, if the second box is selected, messages after the specified date will not be filtered.
8. In the "Apply Message Actions" section, specify what to do with the messages that match the criteria you specified in the "For Incoming Messages" section. The first check box will allow for messages to be placed into one of your mail folders. The second box will send the messages to an alternative email address and the last box will discard/delete the filtered messages.
9. When finished configuring the filter, click “Save" on the lower right-hand corner of the window.
10. Allow 5-10 minutes for the filter to activate.

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How do I delete a Mail Filter?
To turn off a mail filter, follow these instructions:

1. Within Communications Express, click the "Options" tab.
2. Next, click the "Mail" sub-tab, then "Mail Filters".
3. From here, find the name of the Filter you would like to delete and highlight the desired Filter.
4. Click the "Delete" button.
5. When prompted, click "Ok"
6. Allow 5-10 minutes for the filter to deactivate.

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How do I temporarily turn off a Mail Filter?
To temporarily turn off a Mail Filter, follow these instructions:

1. Within Communications Express, click the "Options" tab.
2. Next, click the "Mail" sub-tab, then "Mail Filters".
3. From here, find the name of the Filter you would like to disable and highlight the desired Filter.
4. Click the "Toggle Status Button". The page will reload, with information on the status of the changed Filter.
5. To re-enable the Filter, take the same steps.

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How do I enable the Sent Mail folder?
To enable the Sent Mail folder, follow these instructions:

1. Within Communications Express, click the "Options" tab.
2. Next, click the "Mail" sub-tab, then "Settings".
3. From here, there will be a check box labeled "Sent Messages". Check this box.
4. On the same line, choose the "Sent" folder from the drop down menu.
5. Click "Save" in the lower right-hand corner of the window.

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What is a Shared Folder? How do I set one up?
A Shared Folder is a folder that is shared with other users on the mail server. The owner of the folder specifies who else is allowed to read messages in and write messages to the folder. These folders can be made public, and may be searched for if privileges are set to do so.

To set up a Shared Folder, follow these instructions:

1. Within Communications Express, go to the “Manage Folders” link from the left hand list of folders (located at the bottom of the list), this will show a list of all your folders.
2. From here, select a folder you would like to share, then select “Share Folder” from the “Folder Actions” drop down menu. This will open the Shared Folder window.
3. Options will be presented to allow the folder to be shared with specific users or all SUNY Oswego addresses (anyone). Add people that you want to share the folder with by entering their username into the "User ID" field and clicking the "Add" button. If you do not know the address of the user you would like to add, click the "Search" button to search the SUNY Oswego directory.
4. As people are added, you will see them listed in the window. Next to each user is a drop down menu that specifies what type of permissions they have to this shared folder. Specify the permission for each user.
5. When finished configuring the shared folder, click “OK”.
6. The users given access to the shared folder should see it show up in their mail reader. They will need to just click on the folder to access the messages.

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How do I add people to my Address Book?
To add an address to your Address Book, follow these instructions:

1. Go to the “Address Book” tab.
2. Click “New Contact”
3. Fill in the information within the new window. The only required information is a "Display Name." Optionally, you can specify e-mail addresses, phone numbers, physical addresses, etc. for this new contact.
4. Click the "Save" button.

If you are unsure of the address you would like to add, you can search using the SUNY Oswego Directory. To do that, follow these instructions:

1. Go to the "Address Book" tab.
2. Enter the name of the person you are looking for in the "Search For" text field. For the most reliable results, we suggest you search using only the person's last name.
3. Next to the text field there is a drop down menu, select "SUNY Oswego Directory", then click the "Search" button.
4. Within the results, check the boxes of the names you would like to add and click "Add to Personal Address Book".

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How do I set up spell checking in CE?
To set up spell checking, follow these instructions:

1. Within Communications Express, go to the “Options” tab, then the “Mail” sub-tab.
2. Click “Settings”
3. Select the “Always spell check before sending a message” check box.
4. Click the "Save" button on the far right-hand side of the window to save your settings.

Alternatively, when composing a message click the “Spell Check” link at the top of the window or click the “Check spelling before message is sent” box at the bottom of the compose window.

English, German, French, and Spanish dictionaries are available that you can choose from when composing a message.

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Where can I set my personal information in CE?
To edit or configure your personal information, follow these instructions:

1. Within Communications Express, click the “Options” tab and then the “Mail” sub-tab.
2. Next, click “Personal Information." From here, you can set a Reply-To address, Signature, and your personal information as a vCard.
3. Fill out whichever personal information fields you are interested in. If you would like your personal information to be included in each message that you send, be sure to check the box at the bottom of the page labeled “Add this vCard to each message you compose.”
4. Click the “Save” button on the far right-hand side of the window to save your settings.

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Where do I set my signature in CE?
To set a signature, follow these instructions:

1. Within Communications Express, go to the “Options” tab, and then click the “Mail” sub-tab.
2. Next, click “Personal Information”.
3. In the “Signature” section, add your desired signature.
4. Make sure to check the box that says to “Add the signature to each message you compose” for it to be included in your outgoing mail messages.
5. Click the “Save” button on the far right-hand side of the window to save your settings.

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If I wanted to stop using Thunderbird and switch to Communications Express, can my Personal Address Book in Thunderbird be imported into Communications Express?
Yes. To do this, follow these instructions:

1. In Thunderbird, click the Address Book icon in the toolbar.
2. A new window will open. Under the “Tools” menu, choose “Export.”
3. Give the exported Address Book file a name and save it to your Desktop. Make sure “LDIF” is selected as the “Save as Type.”
4. Open Communications Express (http://webmail.oswego.edu/) and login.
5. Click on the Address Book tab.
6. Click on the “Import/Export” link.
7. A new window will open. Under the “Import” section, click on the “Browse” button and select the file that you exported from Thunderbird.
8. For the “Import Format” select “Netscape Communication Address Book (LDIF).”
9. Click on the “Import” button.
10. Click “Close.”
11. Your Address Book window in Communications Express should now be populated with the addresses you imported from Thunderbird.

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If I want to stop using Communications Express and start using Thunderbird, can my Address Book in CE be imported into Thunderbird?
Yes. To do this, follow these instructions:

1. Open Communications Express (http://webmail.oswego.edu/) and login.
2. Click on the Address Book tab.
3. Click on the “Import/Export” link.
4. A new window will open. Under the “Export” section, choose “Mozilla Thunderbird CSV” from the drop-0down box.
5. Click on the “Export” Button.
6. A download prompt will appear. From here, save the .CSV file to a location on your computer (i.e. desktop).
7. In Thunderbird, open the “Tools” menu and choose “Import”.
8. In the Import dialog, select “Address Books” and click “Next”.
9. Select “Text file (LDIF, .tab, .csv, .txt)” and click “Next”.
10. In the file picker dialog, choose the .CSV file you just exported from CE.
11. You should now see the “Address successfully imported from Text file” message. You may wish to verify the import was successful by checking the Personal Address Book contents within Thunderbird.

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