Campus Technology Services

I am a new employee at SUNY Oswego. How do I obtain an account?
I just graduated or left college. When will my account expire?
My password isn’t working.
How can I change my password?
If I forgot my password, how can I get it reset?
Do you offer password resets via phone?

I am a new employee at SUNY Oswego. How do I obtain an account?

1. A completed I-9 and an appointment form with signatures needs to be sent to the Human Resources office by the hiring department.
2. The data is then entered into SUNY Human Resources system and Banner (for campus ID #)
3. Once the data has been entered into the Human Resources and Banner systems, your account should be created within 1-2 business days.
4. Once the account has been created, you will need to activate it by going to the SUNY Oswego mail page and clicking on the "Email Account Activation" link.

If for some reason this standard procedure does not meet employee needs, arrangements for a temp account can be made through Campus Technology Services at x3055. These special processing requests will incur a $25.00 service fee, and will take approximately 3 business days to complete.

I just graduated or left college. When does my account expire?
As of Fall 2010, student accounts no longer expire.

My password isn’t working.

• Passwords are case-sensitive. Check to make sure you do not have Caps Lock pressed down if using the keypad, make sure Num Lock is pressed down first.

• If you recently had a password reset, it normally takes one hour for the change to register with the server. In a situation where the server is under a lot of stress, the duration could be longer. If your password is still not functioning within 24 hours after a reset, contact Technology Support Center for assistance.

How can I change my password?

1. Log in to the CTS Account Tools page with your current CTS account username and password.
2. Click on "Change Your Password".
3. Fill in the fields with a new password and submit the form.
4. After changing your password you may not be able to use this and other services that require this account for up to an hour.

If I forgot my password, how can I get it reset?

• If you have assigned a security question for your account, you can use the online password reset utility. Go to the SUNY Oswego mail page and click on the "Forgot Your Password?" link.
• Come to 26 Lanigan Hall during regular business hours. We will perform a reset for you once we have verified your identity -- for this, we require at least one form of picture I.D.
• Send CTS a notarized letter requesting the reset.

Your new password will take effect approximately one hour from the time it was reset.

Do you offer password resets via phone?

Unfortunately, due to security considerations we cannot allow password resets over the phone. We require a valid photo ID (not a photocopy), or a notarized letter as proof of identity.