Can I pay my bill over the phone / web?
What is a PBN (authorization code)?
How do I get a PBN (Authorization code)?
How do I cancel my PBN (Authorization code)?
If I can't remember my PBN (Authorization code) how do I find out what it is?
What is Dual Billing?
How can I get a campus directory?
How do I sign up / pay for Resnet?
How do I find out how much Print Quota I have?
How do I purchase more Print Quota?
How much does more Print Quota cost?
How much Print Quota do I get for the amount I purchase?
I don't get a dial tone when I pick up the handset.
I can't place a call off-campus.
My voice mail doesn’t pick up.
Off Campus Services
Cable TV Troubleshooting FAQ's

Can I pay my bill over the phone / web?

Unfortunately that is not an option at this time. You can however, if paying by credit card, call the automated credit card line at (315) 312-CARD (2273). 

What is a PBN (authorization code)?
PBN (Personal Billing Number) is what is needed to be able to make any calls off of campus, including calls made to Oswego. Your PBN is how you are billed for your phone calls. Do not share your PBN with anyone. Any phone calls made with your PBN are billed to you! 

To get a PBN just stop in to the Telecommunications Office, at 105 Culkin Hall, and fill out a telecommunications service contract. It only takes about 5 minutes to fill out the form and you will receive a PBN that will be active within an hour or less. 

To cancel your PBN just stop in our office and fill out a cancellation form. You may also send an email to phone@oswego.edu<

Unfortunately do to confidentiality we cannot give your PBN out over the phone or by email. You would have to stop in to the telecommunications office with a picture ID to be issued your PBN.  

Dual billing allows a second copy of your telecommunications bill to be mailed to your home address. This is useful when the parents pay the bill. 

You can get a copy of the campus directory by stopping in to the office of Residence Life and Housing, in 303 Culkin Hall.

Resnet is now already on your tuition. Once you accept the charges on your bill the resnet should be ready in your room within 24 hours. 

You can check your Print Quota on the Web. Go to www.oswego.edu/it. Click on Account Tools. Log in with your user name and password that you use for your Oswego email account. Then click on Check Print Quota. This will tell you how much print quota you have, as well as how many pages you have purchased and how many pages you have used.   

You can purchase more Print Quota by stopping in to the Telecommunications Office, located in 105 Culkin Hall. The Print Quota can take up to 24 hours to be added to your account. 

Print Quota is available in $5.00 increments.  

For each amount of $5.00 you purchase you will receive about 33 pages. Each sheet costs 15¢. 

I don't get a dial tone when I pick up the handset.

Possible Solution #1:Your phone is plugged into the wrong outlet.

Your phone should be plugged securely into the white phone jack on the wall. If it is not, this could cause a big problem.

Possible Solution #2:Your handset or line is  malfunctioning.

Borrow a phone AND line from a neighbor, and plug it into your phone jack. If  it works, the problem is with your handset and/or cord, and you will need to find a replacement.

If it still exists, even after swapping phone equipment, call Technology Support Center at x3456.

I can't place a call off-campus.  

Note that students must sign up for an authorization code in the Telecommunications Office (105 Culkin Hall) before off-campus calls can be placed.

Possible Solution #1:You are placing the call incorrectly.

• To dial off-campus, dial 9, the number (including 1 if outside the 315 area  code), and then your access code
• .Keep in mind you will no longer hear an audible feedback, except for a  "stuttering" dial tone. That sound is a prompt for you to enter your access code.

Possible Solution #2:Your authorization code isn't working  properly.

If you're getting a "fast busy" signal after entering your code, please  report the problem to Technology Business Services at x3039.

Possible Solution #3 (IF THE ABOVE DOESN'T MATCH YOUR PROBLEM):Call Technology Support at x3456.

My voice mail doesn’t pick up.
 
Possible Solution #1:Your voice mailbox hasn't been created yet.

Voice mailboxes are created 24 hours after you've signed up for voice mail.

Possible Solution #2:Your voice mailbox hasn't been initialized.

Pick up your handset and dial x3383 and follow the recorded instructions.

Possible Solution #3: Call Technology Support at x3456 if none of the above worked; you may have locked yourself out of the mailbox after too many incorrect login attempts. We can send a ticket to Telecommunications requesting that your password be reset.
 

Off-Campus Service

Technology Support Center no longer supports off-campus phone problems, as off-campus service is no longer being handled by the campus itself. Below is a list of local providers through which you can arrange service:

• AATelco.com – 1-800-983-7822 (local residential service)
• Northland Communications 1-800-765-8421
• Talk.com – 1-877-796-5000
• Verizon – 890-7100 (residential service)
• Ztel – 1-800-246-5450 (residential service)

Cable TV Troubleshooting FAQ's

View the cable tv troubleshooting guide here.