I have no cable.
I am only getting channels 2-13 on my TV.
My cable is fuzzy.
Reporting unresolvable cable issues.


Problem:  I have no cable.
Here are some common mishaps to check before reporting the problem to TUS:

• If you are using a VCR for a tuner, make sure the cable path from wall -> VCR -> TV is correct. ANTENNA IN should be linked to TV OUT on the back of your VCR.
• If you are using a VCR for a tuner, make sure your TV is tuned to the same channel that your VCR’s tuner is set to (either channel 3 or 4).
• If you are using a VCR for a tuner, make sure that the VCR is not set to AUX. SUX is used for video input, not television.
• Check your coaxial cable for signs of crimping. If the cable is crimped or worn, try replacing it with a new cable or one that is known to work already.
• Look at both ends of the coaxial cable and note whether or not the center conductor extends beyond the end of the cable’s fitting. If you cannot see the center conductor, the coaxial cable needs to be replaced. 

Problem:  I am only getting channels 2-13 on my TV.
Here are some common mishaps to check before reporting the problem to TUS:

• Check your TV tuner. make sure it is set to CATV. If you have several options for CATV, pick the first one.
• If you use your VCR for a tuner, the advice above still applies. Change the tuner from Air/Broadcast to CATV. 

Problem:  My cable is fuzzy.
Here are some common mishaps to check before reporting the problem to TUS:

• Check your cable path. If a video game device is in the path, that is the problem. If you are splitting two TVs off of one cable drop, that is also the problem. Both setups attentuate the signal strength to the TV set, resulting in fuzzy picture quality. The design does not allow for either situation.
• If you have nothing connected but TV-VCR, check the ends of your coaxial cable from the wall and between TV/VCR. You should be able to feel the center conductor extended beyond the fitting. If not, you need to replace the defective coaxial cable.
• Are your neighbors having similar problems with their reception? If so, contact TSC at x3456 and report it. 

Reporting unresolvable cable issues

All personal cable TV issues should be reported directly to Technology Support Center at x3456. Please do not report them to residence hall or maintenance staff; doing so will inevitably result in delayed service. 
The cable techs will not perform inspections or repairs without someone present in your room. TSC will help you schedule times for an appointment with them. We will need at least two timeframes on different days during the week (Mon-Fri) for an appointment.
It is highly recommended that you contact us directly (ie, phone or walk-in), so that we can quickly obtain information regarding your availability.

HART HALL USERS, PLEASE NOTE: Cable only works on the left side of the room. The right side jacks are not active.