Campus Technology Services

Taking Steps for the Future

 

  1. What is ResNet?
  2. How do I connect to ResNet?
  3. My computer doesn't meet the minimum system requirements. What can I do?
  4. Will 64-bit operating systems work with ResNet?
  5. Why does ResNet require my computer to have antivirus software and security updates?
  6. Is there wireless available in the Residence Hall rooms?
  7. Can I use a wireless router in my room?
  8. Can I have more than one device connected to ResNet?
  9. How do I find my computer's Ethernet Hardware Address?
  10. My roommate has a machine connected to the only data jack in the room. Does this mean I can't connect my computer?
  11. What is a hub and how does it work?
  12. Why isn't my ResNet connection working?
  13. What if I move to another residence hall?
  14. Can I get ResNet if I am off-campus?
  15. Are MacOS X 10.8 and Windows 8 both compatible with Resnet?

 

1) What is ResNet?

ResNet is SUNY Oswego's Residential Network located in the Residence Hall Rooms. It allows you to have a dedicated wired connection to the campus network and to the Internet right from your Residence Hall room. At least one 10 Mbps copper RJ45 Ethernet connection is provided to each residence room on campus.  Many residence halls also offer wireless access.  Please check our wireless map for locations.

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2) How do I connect to ResNet?

There a few requirements to get connected to ResNet, including making sure your computer meets the minimum system requirements, having an active LakerApps email account, installing anti-virus software, and making sure your computer is up-to-date with the latest operating system security updates. These items should be taken care of prior to your arrival on campus. For details, please visit our Get Connected page.

When you arrive on campus, instructions on how to connect your computer to the campus network will be provided in your Residence Hall room. Please note that we do not provide ethernet cables for wired internet access. We recommend a 14'-25' ethernet cable to physically connect your computer to the network. If you forget to bring one with you, the College Store has them for sale.

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3) My computer doesn't meet the minimum system requirements. What can I do?

If you still wish to get connected, we suggest you upgrade to a computer that meets the minimum system requirements. Then use the Get Connected page for instructions on how to prepare it for ResNet.

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4) Will 64-bit operating systems work with ResNet?

Yes, 64-bit versions of supported Windows operating systems will work with ResNet.

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5) Why does ResNet require my computer to have antivirus software and security updates?

Our campus network must remain protected from internal and external virus and security threats. Without adequate protection, these threats have opportunities to infect your systems. In turn, the traffic generated by infected computers can impact the performance of the entire residential network. By installing antivirus software and staying up-to-date with the latest operating system security updates, you are not only securing your personal computer, you are also contributing to the stability and security of the network.

To help ensure a safe and secure residential network, antivirus software is required to be installed on your computers. If you lack  adequate antivirus protection, we provide Sophos Antivirus software at no charge. You can download and install Sophos from our Software Downloads page.

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6) Is there wireless available in the Residence Hall rooms?

Wireless networking is available in all of our residence hall rooms. Wireless signal is available in certain common gathering spaces in some of the Residence Halls and dining halls. Please consult our wireless map for a list of wireless-enabled locations on campus.

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7) Can I use a wireless router in my room?

No. A wireless router is an unauthorized extension of the campus network and is a violation of the Acceptable Use Policy.

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8) Can I have more than one device connected to ResNet?

If you would like to connect multiple computers or an Internet-ready game console, you will need to pay an additional connection fee per device, per semester. Cisco NAC Agent only handles registration of a single computer in your name. You will need to call the Help Desk at x3456 to get the device(s) registered. Please be prepared to provide them with the ethernet MAC address of the additional device.

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9) How do I find my computer's Ethernet Hardware Address?

When you contact us for support, you may be asked for your Ethernet hardware address (also called a "MAC" address). To find your Ethernet Hardware Address, click here.

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10) My roommate has a machine connected to the only data jack in the room. Does this mean I can't connect my computer?

Most Residence Halls are equipped with one data jack per room. In those halls, we provide each room with a piece of equipment called a hub, which allows you and your roommate to share the connection. Hart, Johnson and Riggs all have two data jacks in each room and do not require this hub. Lonis/Mackin/Moreland has one data jack, but these dorms feature single room and shouldn't require a hub under most circumstances.

Please note: If you live in a room equipped with a hub, it is now included in the room checkin/checkout process. Make sure the hub, power supply, and ethernet cable for the hub remain in your room when you check in and out. Otherwise you may be charged by Residential Life and Housing for replacement parts.

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11) What is a hub and how does it work?

A hub allows more than one user to connect to a network using only one physical data jack. Some of the Residence Halls (Funnelle, Mackin, Onondaga, Scales and Waterbury) require the use of a hub.

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12) Why isn't my ResNet connection working?

There are a few possibilities why your ResNet connection may not be working. Please consult the Need Help? page for contact information and.

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 13) What if I move to another residence hall?

If you plan to move to another residence hall, you should contact Residence Life & Housing (x2246) and make sure they have updated your campus address.

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14) Can I get ResNet if I am off -campus?

The city of Oswego and surrounding areas are serviced by Time Warner's RoadRunner, which is comparable to the service we offer. Through RoadRunner, you can access campus network resources such as your email and library-based information services. Please also note that Time Warner's RoadRunner service is not available on campus.

15) Are MacOS X 10.8 and Windows 8 both compatible with ResNet?

MacOS X 10.8 and Windows 8 are both compatible with the current version of Cisco NAC, and our wireless network's Cloudpath software. Surface tablets and other Windows 8 RT-based devices will require manual setup.

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