Campus Technology Services

Taking Steps for the Future

Voice over IP Upgrade Information

 

Below are some frequently asked questions (FAQs) related to SUNY Oswego's conversion to a Voice over IP phone system.

  1. What is Voice over Internet Protocol (VoIP)?
  2. Why is SUNY Oswego moving to VoIP service?
  3. What departments will be moving to the VoIP service?
  4. How will I know if I have been switched to VoIP service?
  5. What features are available with the Cisco IP phone?
  6. Will dialing internal and external numbers be the same?
  7. Will my telephone number change?
  8. Are there any changes to voicemail?
  9. How will both my computer and phone connect to the network?
  10. Will I still be able to use my phone if the network goes down?
  11. Will I still be able to use my phone if there is a power outage?
  12. What about fax machines?
  13. Where do I find out more on how to use the new Cisco phone?
  14. Who do I contact if I have a problem with my VoIP phone?

 

 1.  What is Voice over Internet Protocol (VoIP)?
VoIP is a technology in which phone calls travel over a data network instead of telephone lines. It uses the same data network a computer uses to connect to the Internet. If you are familiar with Time Warner's digital home phone service, then you are familiar with VoIP technology. 

 

 2.  Why is SUNY Oswego moving to VoIP service?
Construction for the new sciences building required relocating a main telecommunications switch room that serviced phones for many buildings on the east end of campus.   Instead of having to cut underground wires and rewire to a new switch room, the campus will utilize current campus fiber infrastructure to move to VoIP technology.  Cost analysis showed it was actually cheaper to implement a new system rather than relocate the old. Subsequently, the College is being allowed to use capital funds to support the new VoIP system.  As part of the conversion to VoIP, users will receive new digital handsets.

 3.  What departments will be moving to the VoIP service?
Departments in the Campus Center, Wilber, Park and Lee Halls will be the first departments to move to VoIP service. These buildings are scheduled to be completed with the VoIP upgrade by November 14.

The rest of the campus will move to VoIP in later months with the whole campus on VoIP service within the next two years.


4.  How will I know if I have been switched to VoIP service?
The CTS Telecommunications office will notify departments that need to be switched.  If you are in a department moving to VoIP service, you will be receiving a new digital phone handset.   The handset will be either a Cisco IP phone model 7942G (configurable up to 2 lines/extensions) or 7962G (up to six lines/extensions) and will connect to the campus network.  The phone will also receive power through the campus network.  


5.  What features are available with the Cisco IP phone?
The Cisco IP phone provides the following features:

  • High-quality sound to other callers that have VoIP phones
  • Voicemail light to indicate new voicemail.
  • A "Messages" button for auto-dialing voicemail.
  • A "Directories" button for accessing call log information such as missed and placed calls
  • Mute and speaker buttons
  • Conference calling, call forwarding, and transfer
  • Last number redial
  • Ring Tone settings

 

6.  Will dialing internal and external numbers be the same?
Yes, dialing will be the same regardless if the receiving caller has VoIP service. Dialing a person's on-campus 4-digit extension will continue to work. Off-campus phone numbers will still require dialing 9 first, then the number and appropriate personal billing number (PBN).  After entering your PBN press the pound (#) key to connect to an outside line faster.

 

7.  Will my telephone number change?
No. Your telephone number will remain the same. 

 

8.  Are there any changes to voicemail?
No.  Voicemail still functions the same.  However, accessing voicemail from the new Cisco phone is different.  You will be using the "Messages" button to automatically dial voicemail.

 

9.  How will both my computer and phone connect to the network?
One network data connection will be used for both the computer and phone. The phone will plug into the network wall jack and the computer will connect to the back of the phone. 

 

10.  Will I still be able to use my phone if the network goes down?
If the campus network goes down, you will not be able to use the phone. However, the local area network is very reliable. Occasionally, network outages may be scheduled for maintenance purposes, but the affected departments will be notified ahead of time so they can plan accordingly.

 

11.  Will I still be able to use my phone if there is a power outage?
All of the network equipment powering the phones is connected to Uninterruptable Power Supplies (UPS). The length of time a phone continues to be powered during a power outage is dependent upon the battery life of the UPS.  This can vary from building to building. 

 

12.  What about fax machines?
Fax machines will continue to work as-is with the same phone numbers.  However, the analog circuit that provides dial tone to the device will now connect to the campus network and utilize the VoIP service.

 

13.  Where do I find out more on how to use the new Cisco phone?
 
You can consult the SUNY Oswego Cisco Unity IP Phone Guide.

 

14.  Who do I contact if I have a problem with my VoIP phone?
If you are having trouble using your phone and/or it is not functioning properly, please email the Help Desk at help@oswego.edu.