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Featured Article: Wireless Computing Upgrade Completed
CTS completed the wireless upgrade scheduled for December 29th.
At this time, the VPN client has been decommissioned and will no longer function on the campus wireless network. Instead, the new system requires a one-time configuration necessary to set-up your device for secure access and then will simply ask for your Laker NetID whenever you are in a SUNY Oswego wireless-enabled space. Before connecting to the new system, please review and/or print the instructions for your particular device. These instructions and frequently asked questions about the new system can be found at the CTS wireless website at www.oswego.edu/cts/wireless.
The new wireless system works with Mac OS 10.4 and above, Windows XP SP 3, Windows Vista, Windows 7, and iPhone/iPod Touch firmware version 2.x and 3.x. It is compatible with both 32-bit and 64-bit editions of the above-mentioned operating systems. Currently, there is a problem using the new system with iPhone/iPod Touch devices running at firmware version 3.x. We are actively working on getting this fixed and will post an announcement at a later time when it has been resolved.
If you require assistance with the one-time configuration, please make sure to review the instructions for your device at the CTS wireless website mentioned above. If you still encounter problems you may call the Technology Support Center (TSC) at (315) 312.3456. Please check the TSC web page for hours of operation.
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Wireless Computing Available in Hart Hall Residence Hall Rooms
From the time they return to campus, Hart Hall students will be able to use the SUNY Oswego wireless network from their residence hall rooms. Students may choose whether they would like to connect to the network through this wireless connection or they may also continue to use the wired connection. Both will require the use of the Cisco NAC agent to properly ensure the network is free of viruses and other malware.
Approximately 70 SUNY Oswego wireless access points were installed in Hart Hall to support this initiative. Johnson and Riggs Halls are in line to be the next residence halls equipped with wireless depending on the success of Hart.
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Campus Email Upgrade
CTS and the Campus Technology Advisory Board (CTAB) have been investigating alternative email solutions for all faculty, staff, and students. Currently, the campus is using Communications Express from Sun Microsystems as the campus web-based email system. Given some hardware malfunctions supporting this product over the past year along with the lack of certain software features, CTS decided to investigate other options.
Last fall, CTS started looking at products that would allow the campus to have unified email and calendar functionality along with mobile devices. The products have been narrowed down to two, Google Apps and Microsoft Live@EDU. In addition to email and calendar features, both products also offer file storage and file sharing capabilities. CTS and CTAB members are evaluating the products and will record their testing feedback and final recommendation to a survey. A decision on which product to choose should be made by February.
Both products are offered to college campuses at no charge and are available “in the cloud.” That is, they are both hosted at the vendor’s data center(s). |
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Windows 7 and Snow Leopard Compatibility
Although not officially supported on campus yet, the Windows 7 and Macintosh Snow Leopard operating systems are now supported on ResNet and the SUNY Oswego wireless network. Previously, Cisco did not offer a compatible NAC agent required to use on ResNet nor a compatible VPN client required for the wireless network. We are happy to announce that both are now available.
A new version of McAfee for Windows 7 is also available for download from the Technology Support Center’s Software Downloads page.
CTS continues to test additional software for compatibility with both operating systems.
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ResNet Room Service
Students living in the Residence Hall rooms will be using the Cisco Clean Access automated registration system again this year to register their computers on the campus network. Look for a Getting Started document hanging on your room’s door handle for a quick overview on connecting your computer to the network.
CTS will be offering ResNet Room Service again this semester to assist users in getting connected. During ResNet Room Service, you may sign-up for CTS professional staff to visit the computer in your room to help resolve any issues with getting it connected to ResNet. The schedule for this Spring 2010 semester is as follows:
For /Cayuga/Oneida/Onondaga/Seneca Halls:
Room Service Date/Time: Monday, January 25th, 3pm - 9pm
Sign Up Location: Oneida Computer Lab
For Hart/Funnelle/Sheldon Halls:
Room Service Date/Time: Tuesday, January 26th, 3pm - 9pm
Sign Up Location: Hart Computer Lab
For Johnson/Mackin Complex/Riggs/Scales/Waterbury Halls:
Room Service Date/Time: Tuesday, January 26th, 3pm - 9pm
Sign Up Location: Scales Computer Lab
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Multimedia Production Room in 210 Penfield Open for Business
The iTunes U committee and Penfield Library have worked together to provide a recording room on the second floor of the Library. The “Multimedia Production Room” is located in room 210 across from the Periodicals/Media Desk. The key to this room can be signed out from this desk. If you would like to reserve this room, you may do so using the online reservation form.
The Multimedia Production Room is equipped with the following:
- A PC and Macintosh desktop computer with 24 inch monitors
- A Plantronics Audio DSP-400 Headset with noise cancelling microphone for both systems
- Your choice of the following recording software available on both systems:
- Audacity (for audio only)
- Camtasia (for audio and/or video)
For more information about additional recording options and tutorials for using the software, please visit the “Multimedia Creation Options” iTunes U page.
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Professional Development
Our Skillport e-learning software includes over 1500 courses you can choose from for your professional growth or classroom needs. Courses on Office 2007, Windows XP, customer service, project management, communication skills, accounting, management and leadership, and more are available. All faculty, staff, and students can login to Skillport with their Laker NetID. Just go to www.oswego.edu/cts/training/skillport.html.
Look for the full schedule of workshops and online registration on our CTS training web site at www.oswego.edu/cts/training.
CTS Workshops are freely available to all SUNY Oswego faculty, staff and students.
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Notes from the Help Desk
The Technology Support Center will be open Monday through Thursday, 8am-7pm and Fridays 8am-4:30pm. The TSC is located in 26 Lanigan Hall and you can reach us by phone at x3456, email at help@oswego.edu or chat at www.oswego.edu/help.
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Laker NetID
You may have started seeing or hearing the term “Laker NetID” in association with CTS services. This term is used to help differentiate between your login username/password and new SUNY Oswego faculty/staff email addresses. Any service that requires a login username/password is now referred to as your “Laker NetID.” If you belong to a department that has any web pages or online services that refer to using SUNY Oswego login credentials, please update them to reference the new “Laker NetID” name. |
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Did You Know?
Did you know that if you have forgotten your password, you can reset it online? Provided that you have set a security question and answer for your Laker NetID, you can regain access to your account by going to the CTS Account Tools website, clicking on the "Forgot Password?" link and submitting the answer to your security question.
If you don't have a security question set, then you will need to go to the Technology Support Center at 26 Lanigan Hall with your College ID to have it reset. Once your password is reset, you should set a security question in the event that you forget it again. Just login to CTS Account Tools website and click the "Security Question" link on the left side. Select a question from the pull down menu and provide an accurate answer in the space provide. Click "Submit" to complete the process.
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Looking Ahead
The following are major projects CTS is currently working on:
- Content Management System Update: Ingeniux has been purchased. The company is in the process of setting up our site. The CMS team is constructing a migration plan.
- Construction Projects: CTS continues to assist with campus construction projects, including the design of the science building, the new townhouses near Glimmerglass Lagoon, and initial discussions of the Library renovation.
If you have any questions related to any of these projects, please contact the Technology Support Center at x3456 or by email to help@oswego.edu.
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Free spyware removal tool SUPER AntiSpyware has just released a "portable version" that does not require you to install it on your computer. This version can be easily run directly from a USB keychain drive and comes with the latest definitions. Download it for free from:
http://www.superantispyware.com/portablescanner.html
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Forms, information for prospective student-athletes.
