Campus Technology Services

Computer Lab Assistants are required to take a specific amount of Skillport Online courses. These classes are designed to help improve customer service as well as technological ability.

For the first semester of employment, a CLA is required to take one customer service course and one technology course. For every additional semester a CLA works for CTS, they will be required to take either two technology courses or a combination of one technology course and one customer service course. Approved courses can be found here.

Most required courses take approximately 2-4 hours to complete. You can exit a course at any point and resume again at a later time from where you left off. These courses can be completed during your CLA shift, however they should not be the sole focus of your work. Skillport courses may be used both on and off campus, so you do not have to complete these courses during your shift.

If you choose, you may take more than the two required courses per semester. However, you will still need to take two required courses per semester.

The following are the due dates for this semester -
Friday, March 1, 2013
Friday, May 10, 2013
Once a course is completed please fill out the Skillport completion form.