Computer Lab Assistant Online Help

This website is intended to be a helpful guide for the Computer Lab Assistant (CLA) on how the Campus Technology Services (CTS) open lab operations are performed.  The open access labs are an important part of the campus's desire to meet the technology needs of students.  CLAs are an important part of Campus Technology Services' plan to meet those needs.  For most lab users, the CLA is the only CTS staff person with whom they will have contact.  Their impressions of our services and labs are formed (for better or worse) on the basis of this contact with you.  Your primary responsibility is to serve the patrons, ie, faculty staff and students. 

Here is some general information to remember:

The CLA email alias (cla-list@ls.oswego.edu) is used to communicate with everyone. Use this alias if you need coverage for a shift,  if the lab you are in needs paper, toner, etc.

CLAs are required to read their electronic mail that pertains to CTS, a minimum of once every 24 hours. Assistants must comply with all CTS policies and procedures.

Computer lab reservations are made through Campus Life. 

Computer Lab Assistant Handbook - READ IT!! USE IT!! There is a handbook located in the CLA area in each lab and is also available in PDF format at www.oswego.edu/cts/cla

CUSTOMER SERVICE -  It is your responsibility as a CLA to assist users in a friendly and courteous manner.