Campus Technology Services

Taking Steps for the Future

Cable TV Frequently Asked Questions

  1. Why isn't my cable TV working?
  2. Why am I only getting channels 2-13 on my TV?
  3. Why is my cable fuzzy?
  4. I can't get the cable TV to work. Who can I call for help?
  5. Why do only some channels have audio and on others it is in Spanish?

 

1. Why isn't my cable TV working?
Here are some common mishaps to check:

  • Check your coaxial cable for signs of crimping. If the cable is crimped or worn, try replacing it with a new cable or one that is known to work already.
  • Look at both ends of the coaxial cable and note whether or not the center conductor extends beyond the end of the cable’s fitting. If you cannot see the center conductor, the coaxial cable needs to be replaced.

2. Why am only getting channels 2-13 on my TV?
Here are some common mishaps to check:

  • Check your TV tuner. make sure it is set to CATV. If you have several options for CATV, pick the first one.

3. Why is my cable fuzzy?
Here are some common mishaps to check:

  • Check your cable path. If a video game device is in the path, that could be a problem. If you are splitting two TVs off of one cable drop, that could also be the problem. Both setups affect the signal strength to the TV set, resulting in fuzzy picture quality. Our design does not allow for either situation.
  • If you have nothing connected but TV-VCR, check the ends of your coaxial cable from the wall and between TV/VCR. You should be able to feel the center conductor extended beyond the fitting. If not, you should replace the defective coaxial cable.
  • Are your neighbors having similar problems with their reception? If so, contact the Help Desk at x3456 and report it.

4. I can't get the cable TV to work. Who can I call for help?
All personal cable TV issues should be reported directly to the Help Desk at x3456. Please do not report them to the residence hall or maintenance staff; doing so will inevitably result in delayed service.

The cable techs will not perform inspections or repairs without someone present in your room. A CTS staff person will call you to schedule an appointment.

HART HALL USERS, PLEASE NOTE: Cable only works on the left side of the room. The right side jacks are not active.


5. Why do only some channels have audio and on others it is in Spanish?
Your SAP (Second Audio Program) feature has been activated. Go into your menu to de-select or turn off this feature of your television.