April 21, 2008
Power outage

An unexpected power outage affected the campus late this afternoon. As of approximately 4:30 pm, power has been restored to portions of campus. National Grid has not provided an estimate of when a complete restoration will occur; it hoped that by this evening the situation will be back to normal.

April 20, 2008
Yesterday's system outage(s)

Two separate outages took place yesterday. The first affected all of campus and was resolved at approx. 10:30 am. The second affected the residence halls, and was resolved in at approx. 6:30 pm.

In the event of a building-wide* network outage outside of our normal business hours, residents can contact their hall director, who in turn will notify CTS staff of the issue.

* "Building-wide" is defined here as an outage affecting multiple users on multiple floors of a residence hall.

• e-mail
• the SUNY Oswego Web site, including editing of both departmental and personal Web pages
• modem pool
• wireless computing in residential spaces
• interactive logins to rocky and pine
• access to ftp.oswego.edu

March 28, 2008
RoadRunner blocking Oswego mail server

As of 8:00am this morning, Time-Warner is again blocking one of our servers, causing emails to RoadRunner addresses to "bounce" back. A request has been made to have the block removed while we investigate the matter further.

Future updates regarding this situation will be posted to the status line at x5678.

March 27, 2008
RoadRunner blocking Oswego mail server

UPDATE - As of 4:30pm, we've been able to verify that the block has been removed by Time-Warner. Our sysadmins have taken additional steps to ensure that these automatic server blocks do not occur again.

As of 8:00am this morning, Time-Warner is blocking one of our servers, causing emails to RoadRunner addresses to "bounce" back.

CTS is currently working with Time-Warner to fix this issue and will post updates as they occur. A request has been made to have the block removed while we investigate the matter further.

March 21, 2008
"WebNews Email Account Update" is a phishing scam

On occasion, a phishing email will slip past our anti-spam appliance and into your email account. These emails are designed by malicious individuals to look authoritative, and always make requests for personal info in order to confirm/renew/extend common internet services.

CTS does not make such requests via the campus email system.

Please ignore, filter or delete such messages when you receive them. Below is the text of the current email circulating:

Subject: WebNews Email Account Update
Date: Fri, 21 Mar 2008 10:35:03 -0400
From: ADMINISTRATOR WEBMASTER ANNOUCE
Reply-To: webinfo_a@yahoo.com.au
To: Undisclosed recipients:

This is a WebNews Email Account Update
Please see the bottom of this mailing on this information.
----------------------------------------------------------------------
THE OSWEGO WEBSITE WISH TO INFORM YOU THAT WE HAVE SOME PROBLEMS ABOUT EACH CUSTOMER ACCOUNT EMAIL. DUE TO ERROR CODE 334409. WE DISCOVER THAT IN SOME FEW HOURS FROM NOW EACH CUSTOMER WILL NOT BE
ABLE TO ACCESS HIS OR HER EMAIL ACCOUNT SO YOU ARE REQUIRE TO SEND YOUR FULL EMAIL ADDRESS AND PASSWORD FOR A NEW ACCOUNT UPDATE.

SO YOU HAVE TO SEND THIS INFORMATION IMMEDIATELY SO THAT WE WIL UPDATE YOUR ACCOUNT AND YOU WILL STOP RECEIVING SPAM EMAILS YOU ARE TO SEND US THE INFORMATION TO ENABLE US TO UPDATE YOUR ACCOUNT AND
YOU ARE TO SEND US THIS INFORMATION.

BELOW THE INFORMATION RQRUIRE FOR ACCOUT UPDATE

1)Full Email Address:
2)password:
3)age/country
4)date
5)First name/Last name.
©2008 Citrix online. All Rights Reserved. Under License by oswego university.

March 19, 2008
Vista SP1 and Cisco Clean Access

Starting today, Microsoft is offering Service Pack 1 for Vista operating systems via the Windows Update website. This service pack makes significant modifications to the present operating systems.

Resnet users are advised to opt out of applying Vista SP1 until Cisco has evaluated and tested them against their Clean Access software. Generally, this testing period runs approximately 45 days from public release.

If Resnet users elect to install Vista SP1 on their own, we cannot guarantee their computers will function properly with Cisco Clean Access.

When Cisco's team is done testing these new products, we will post an announcement to this alerts page.

March 5, 2008
Server updates & maintenance on Sunday Mar. 9

Campus Technology Services will be applying system updates and performing routine maintenance to our campus servers on Sunday, March 9. This work will begin at 7:00 a.m. and is expected to be completed by 10:00 a.m.

The following services will be unavailable during this maintenance period:

• e-mail
• the SUNY Oswego web site, including editing of both departmental and personal web pages
• modem pool
• wireless computing in residential spaces
• interactive logins to rocky and pine
• ftp to ftp.oswego.edu

If you have any questions regarding this announcement, please contact the Technology Support Center by phone at 312.3456 or by e-mail at help@oswego.edu.

March 4, 2008
ANGEL Outage March 25-26

SUNY Oswego's ANGEL learning management system will be unavailable for 24 hours from 12:00 AM March 25 to 12:00 AM March 26.

This outage is timed to occur during campus spring break to minimize any inconvenience to students and faculty. This upgrade is part of the ongoing process to improve the user experience for our campus; future upgrades targeted for the fall will add features that enhance online teaching and learning.

February 20, 2008
CTS now recruiting students!

Campus Technology Services (CTS) is now hiring for the 2008-2009 academic year! We are seeking SUNY Oswego students who enjoy working with and assisting others with computer related technology. There are positions for just about any skill level and most require no previous experience.

All of our student employment descriptions and online application forms are available from the “Student Employment” link at www.oswego.edu/help. To apply, fill out the online application form and return it to the Technology Support Center at 26 Lanigan Hall by April 4, 2008.

CTS supports: administrative computing, instructional computing, network services, user support and telecommunications. Together, we deliver a broad set of infrastructure and technology applications and services that are vital to the operation and mission of SUNY Oswego.

For more information, visit our web site at http://www.oswego.edu/cts or call us at 312.3456.

February 5, 2008
Server updates & maintenance on Sunday Feb. 10

Campus Technology Services will be applying system updates and performing routine maintenance to our campus servers on Sunday, February 10. This work will begin at 7:00 a.m. and is expected to be completed by 10:00 a.m.

The following services will be unavailable during this maintenance period:

• e-mail
• the SUNY Oswego web site, including editing of both departmental and personal web pages
• modem pool
• wireless computing in residential spaces
• interactive logins to rocky and pine
• ftp to ftp.oswego.edu

If you have any questions regarding this announcement, please contact the Technology Support Center by phone at 312.3456 or by e-mail at help@oswego.edu.

January 11, 2008
Cisco Clean Access upgrade scheduled for Tuesday Jan 15

Campus Technology Services will be applying major updates to its Cisco Clean Access servers on Tuesday, January 15.

For our users, the new release adds Clean Access Agent support for Mac OS X Leopard and enchanced Windows Update capabilities.

The outage window will be from 8:00am - 5:00pm, with an estimate of anywhere from 15 minutes to several hours to upgrade each of our six servers. During the upgrade, access to Resnet in the residence halls will be unavailable until complete.

ResHall directors will be notified of the outage to pass word on to any residents that may be living in the buildings. Residence Life will also be notified of the outage.

January 9, 2008
Server updates & maintenance on Sunday Jan. 13

Campus Technology Services will be applying system updates and performing routine maintenance to campus servers on Sunday, January 13. This work will begin at 7 a.m. and is expected to be completed by 10 a.m.

The following services will be unavailable during this maintenance period on Sunday morning:

• e-mail
• FTP to ftp://ftp.oswego.edu/
• interactive logins via Rocky and Pine
• modem pool
• SUNY Oswego Web site (including editing of both departmental and personal Web pages)
• wireless (residential locations)

If you have any questions regarding this announcement, please contact the Technology Support Center by phone at 312.3456 or by e-mail at help@oswego.edu.