Tag Archives: Technology Support Center (TSC)

Photo of woman on video conference on PC with man on screen.

Web Conferencing Options

Have you ever wished you could bring a remote speaker to your class?  Ever wanted to conduct an online meeting with people from afar?  Teach a class online with a synchronous component?  If so, there are a couple of options available to you.

CTS has been working on making two different web-conferencing services available.  They are both software-based solutions using Skype or Elluminate.

You may have used Skype before from home to see and communicate with friends or family.  For those that might not have used it before, Skype allows you to communicate with someone online using your computer, a webcam and a microphone.  Skype requires that both people have an account created with them.  Once you are both logged in, one can “call” the other to initiate a conversation.  Skype is good for one-to-one communication.  It does not have the ability to call more than one person.  Not yet, anyway.

Elluminate is also web-conferencing software that can be used to communicate online with many people that are physically in different locations.  As with Skype, you can use a webcam and microphone to communicate.  It also has some features geared towards teaching and learning including break-out rooms where the presenter can divide the online participants into groups to work on activities, sharing of computer desktops or applications, sharing of files and multimedia, polling activities, Powerpoint presentations and whiteboard areas.

When might you use Skype on-campus?  Perhaps you need to collaborate with another person at a different university for research or a presentation for an upcoming seminar or conference.  Perhaps you would like to invite a presenter into your class, but they cannot be physically present.  You could “call” them on Skype and present them to your class using an Advanced Technology Classroom (ATC).

All ATCs have Skype installed on the podium computer ready for you to use.  If you would like to have Skype installed on your office computer, you may do so from the LanDesk Desktop Manager.  Simply go to the Start Menu->Programs->LANDesk Management->Desktop Manager.  In the window that opens up, click the checkbox next to “Skype” and click the “Deploy” button.

When might you use Elluminate?  Some examples include online office hours, teaching a class, teaching a workshop, holding online meetings, all with people that are physically located in different areas.

Anybody wishing to use Elluminate from within ANGEL may do so by enabling the Elluminate nugget and then simply creating a room and instructing their students to enter the room on a certain date/time.  Presenters not using ANGEL will need to have an Elluminate account and room created.  Participants do not need an account to participate.  The presenter just needs to send them the link to the room and the date/time to enter.

Anyone who would like to use either Skype or Elluminate and needs a webcam or headset can request one by visiting the Technology Support Center in 26 Lanigan Hall during normal business hours.

Please review our CTS Web Conferencing options web site for further details.

Notes from the Helpdesk written on a pad with a pen under it.

Notes From the Help Desk

The Technology Support Center will have additional staff available from 10am to 7pm on Jan 23 & 24 to assist students in getting connected to the residential network or the wireless network.

Please call the TSC at 315.312.3456 or visit us in 26 Lanigan to take advantage of the extra staffing.

For our regular Spring semester hours of operation, please visit the TSC web site.

Are you on Facebook? Want to receive updates from CTS on new services, updates, system outages, and more? Join our “SUNY Oswego – Campus Technology Services” Facebook group and start receiving updates!

Notes from the Helpdesk written on a pad with a pen under it.

Notes from the Help Desk

The Technology Support Center (TSC) will be open extended hours for the first two weeks of the semester to assist with any start of the semester technology issues students,  faculty, and staff may have.  Please check the TSC website for specific hours.  The TSC is located in 26 Lanigan Hall and is available by email at help@oswego.edu and by phone at 315.312.3456.

Are you on Facebook? Want to receive updates from CTS on new services, updates, system outages, and more? We recently created a “SUNY Oswego – Campus Technology Services” Facebook group. Become a fan and start receiving updates!

iOS 5
Apple recently released the iOS version 5 operating system for its i-products.  It has been reported that using the campus wireless network with iOS 5 will cause the user to frequently have to reauthenticate.  The CTS Networking group is currently aware of this and will be investigating solutions in the near future.

Notes from the Helpdesk written on a pad with a pen under it.

Notes from the Help Desk

The Technology Support Center (TSC) will be open extended hours for the first two weeks of the semester to assist with any start of the semester technology issues faculty, staff and students may have.  Please check the TSC website for specific hours.  The TSC is located in 26 Lanigan Hall and is available by email at help@oswego.eduand by phone at 315.312.3456.Are you on Facebook? Want to receive updates from CTS on new services, updates, system outages, and more? We recently created a “SUNY Oswego – Campus Technology Services” Facebook group. Become a fan and start receiving updates!

Lion Operating System

Apple recently released its newest operating system called Lion (OS X version 10.7) available from the Apple app store for $29.99.  If you are a Mac user, please DO NOT upgrade to this version on any of your college-owned devices or personal devices that you may use on campus.  At this time not all campus applications are compatible with Lion, especially the campus wireless network. CTS is currently working with our networking provider for compatibility updates, but it is likely that these updates will not be available until a week or two after the start of the semester.

For anyone who already purchased Lion or bought a new machine that came with Lion and were expecting to use the campus wireless network, you will not be able to do so at this time.  We welcome you to utilize our various campus computer labs.

We will be posting updates on our  CTS ResNet web site as we have them.

CTS has signed an agreement with Apple to acquire Lion and will be making plans to upgrade SUNY Oswego-owned machines to this new version.  As a plan is finalized we will be sure to inform our user community.

ResNet Room Service
Students living in the Residence Hall rooms will be using the Cisco Clean Access automated registration system again this year to register their computers on the campus network. Look for a Getting Started document hanging on each Residence Hall room door handle.

CTS will be offering ResNet Room Service again this semester to assist students who may be experiencing problems getting their machines connected to the residential network in their residence hall rooms. During ResNet Room Service, students may sign-up for CTS professional staff to visit the computer in their room to help resolve any issues with getting it connected to ResNet. The schedule for this fall semester is as follows:

For Oneida/Cayuga/Seneca/Onondaga Halls and The Village:
Room Service Date/Time: Monday, August 29, 3pm – 9pm
Sign Up Location: Please visit the Oneida Computer Lab

For Hart/Funnelle/Sheldon Halls:
Room Service Date/Time: Tuesday, August 30, 3pm – 9pm
Sign Up Location: Please visit the Hart Computer Lab

For Scales/Waterbury/Riggs/Johnson/Mackin Halls:
Room Service Date/Time: Tuesday, August 30, 3pm – 9pm
Sign Up Location: Please visit the Scales Computer Lab