On Monday and Tuesday, the Help Desk has received reports of intermittent network connectivity issues while accessing internet services, websites and/or video. Upon investigation, an issue with one of our Internet providers was discovered. We have worked with our provider and believe that the issue is now resolved. We will continue to monitor the situation closely for the next few days.
Thank you for your patience while we worked to stabilize network connectivity.
Please contact the Help Desk for any questions, 315.312.3456 or email@example.com.
Campus Technology Services has come out with the fall lineup of workshops for campus faculty and staff. Topics include:
- Lecture Capture
- Microsoft Office
- Apple Mavericks
- Mailing Lists
- Personal Computer Maintenance
- Web Conferencing
Go to our workshop registration page to read the session descriptions and times offered.
SUNY Oswego will be migrating from the ANGEL Learning Management System (LMS) to Blackboard Learn. Both systems can be used to teach fully online courses and to enhance hybrid and face-to-face classes. The campus will be completely migrated to Blackboard Learn by the Fall 2015 semester.
SUNY Oswego has been using ANGEL since 2007 and is currently being used with over 1200 sections of courses. In 2009, the company was purchased by Blackboard. While Blackboard states it will support ANGEL “indefinitely,” the continued development of ANGEL features and functionality has ceased. In addition, SUNY as a whole is committed to moving the majority of campuses to Blackboard Learn to help create a more seamless transition for students transferring from one SUNY institution to another. Oswego is one of 27 SUNY campuses working with OpenSUNY (formerly the SUNY Learning Network) to make the transition.
The ANGEL Support Team has started the work required to migrate from ANGEL to Blackboard Learn. To help ensure a smooth transition, we will be working with two preliminary groups of faculty and students who will use Learn for their Spring 2015 and Summer 2015 courses. All courses will be available to teach in Learn by the Fall 2015 semester. At that time, ANGEL will be decommissioned.
The timeline for migration is as follows:
Fall 2014 semester: The Blackboard Learn migration team, in partnership with OpenSUNY, will be working on configuring the Blackboard Learn environment. Faculty interested in using Blackboard Learn for the Spring 2015 semester will be identified and trained. Students will also have training materials to become familiar with Blackboard Learn.
The Blackboard migration team, composed of Extended Learning, CTS, Penfield Library, CELT and OpenSUNY, is looking for participants for the Spring 2015 cohort. If interested, please fill out the participation form. Any questions can be directed to firstname.lastname@example.org.
Apple will be releasing iOS 8 Wednesday, September 17. We expect there will be a large number of campus users that will be downloading the software update to their Apple devices. As a result, all campus users might experience some sluggishness on the network. If you have any questions or concerns, please contact the Help Desk at x3456, email@example.com or 26 Lanigan Hall.
This fall semester introduces a few network changes for the students living in the residence halls.
New Wifi System
A new wifi system has been installed that should make connecting to the residential network easier. Instead of having to download the previous Cisco NAC agent, users will be able to use their web browser to connect. You’ll now see two residential wireless network connections. The first time you use the new system, you’ll need to connect to “Oswego-Guest-RES” to register your device. It will look like the following:
Next, you will be presented with a device registration window similar to the following:
When you have finished the registration, you’ll then be connected to the “Oswego-Secure-RES” network and you’ll have Internet access.
The above is a one-time registration for each device you’d like to connect to the network. Complete instructions for many different operating systems is available in our “How to: Connect to the wireless network in the Residence Halls” knowledgebase article.
Connect Two Simultaneous Devices
Students will now be able to use two network devices simultaneously. Previously, only one at a time was allowed on the network. However, with the upgrades made in the spring to the equipment connecting the campus to the Internet, we are able to allow more devices. There are additional resources to be able to handle the extra bandwidth multiple devices need.
Third Device Registration Fee
Lastly, if you would like to connect a third device to the network, there will be a $25 connection fee. This is down from last year, where a second device registration was a $49 fee. You would only need to register a third device if you’d like to use three devices on the network simultaneously.
CTS is happy to announce an online system that will allow you to interact with the Help Desk from your web browser. The system is called “Self Service” and is available from a link with the same name on the www.oswego.edu/help website.
Log into Self Service with your Laker NetID and you’ll see a page that looks like the following:
The system is divided into three sections.
The “Get Help” section allows you to submit a new ticket if something isn’t working or if you just need to ask a technical question. You can also check the status of your tickets from this area.
The “Service Catalog” is where you can browse the CTS catalog of requests. It is broken into student and employee requests. These requests range from installing a piece of software in a computer lab, requesting a technical training or registering a third device on the residential network. The shopping cart allows you to “order” items now or at a later time.
The “Knowledge” section allows you to search for answers to your SUNY Oswego technical questions. The articles have been written by CTS staff to assist in answering commonly asked technical questions related to the services used on campus. Be sure to check the “Twitter Updates” for the latest news from CTS and to follow us.
We’d like to thank members of the campus, including faculty, staff and students, that volunteered their time to test out the system before releasing it to the campus. They provided us with extremely valuable feedback to make the service even better before reaching you.
Please feel free to explore Self Service at www.oswego.edu/help and let us know what you think.
SUNY Oswego has committed to a three year expansion of the campus wifi with the first locations being completed by mid-September.
Year 1 of the three year plan includes wifi expansion to Mahar, Rich, Lanigan second floor, Lee/Shineman Quad, Sheldon Ballroom and Culkin.
By the start of the semester, all spaces in Rich Hall, including classrooms, all offices, conference rooms, lounges, public gathering spaces, will have complete wifi coverage. In addition, the classrooms on the second floor of Lanigan will be covered. By mid-September, all locations in Mahar will be covered.
The wifi expansion does not just include coverage in areas that did not have any. It also includes capacity sizing to ensure users receive sufficient coverage in heavy use areas. Sean Moriarty, SUNY Oswego’s CTO explains, “We have planned on improving the wireless capabilities on campus in two ways. First, areas with no previous wireless will now have it. Second, we have increased the capacity of the classrooms to accommodate all the students having devices to access multi-media on the Internet. We have vastly improved the infrastructure to support more technology use in the classroom.”
For the fall and spring semester, CTS will be working on sizing and installing access points for the remaining Year 1 locations.
For more information on the full three year plan, please consult the CTS Wireless Project webpage.
Students living in the residence halls should be careful not to add any personal wireless devices that could affect the operation of the campus wifi system.
Items such as personal wifi routers actually violate the Computer and Network Acceptable Use Policy agreed to at the time of Laker NetID/email activation as it extends the campus network. Printers that have wireless capability can also pose network connectivity issues for others in the building.
If you are in doubt whether a device can affect the campus wifi system, please contact the Help Desk at 315.312.3456 or firstname.lastname@example.org.
CTS has made some changes to the printing in Marano Campus Center 206. Anyone using that room for the Fall 2014 semester should be aware.
The computers in Marano 206 are now set up to print to the printers in room 207, across the hall. This is based on low utilization of the previous 206 printer and the need to distribute printing across campus in a different way to maximize resources.
While using the computers in 206, faculty, staff and students will be able to pick the default room 207 black and white printer or the room 207 color printer. Printouts can be retrieved in 207.
Last fall, the Shineman Center opened with one general access quick print station in room 188. Once the station was fully operational, we quickly heard that one station was not enough. We are happy to announce that CTS and Auxiliary Services have jointly identified space near the Fusion Cafe area of Shineman for two quick print stations.
The existing print station that was in room 188 has been moved near the stairwell behind the Fusion Cafe. We have identified this print station with the name of “Beaker.” The other print station is also in this same area. Its name is “Bunsen.”
You can see the new locations in the floor plan below. The “You are here” marker designates the previous room 188 location.
Each station has a computer and printer. The “Beaker” station also includes a phone in case there are any issues that need to be called in to the Help Desk (x3456).
We’d like to also remind you that printing to many campus printers from your own device is available. Print drivers can be downloaded from the “CTS Personal Printing” page.