CTS Help Desk Extended Hours

The Help Desk will be open extended hours through the weekend.  Our hours will be:

Friday, January 24th: 8am – 7pm
Saturday, January 25th: 12(noon) – 4pm
Sunday, January 26th: 12(noon) – 7pm

If you are experiencing any technical issues, please take advantage of the extended hours.  We look forward to assisting you!

Final Reminder: lynda.com replacing Skillport

CTS would like to give one last final reminder regarding lynda.com replacing the Skillport e-learning system.  The last day of the Skillport contract is 1/21.  CTS will be taking down the Skillport login pages, available from the CTS Training site, by 1/24.

You may access the lynda.com offerings from www.oswego.edu/lynda.

Previous articles:
lyndaCampus Replacing Skillport Online Training
lynda.com E-learning Software Now Available

Server Storage Problem

One of the CTS server storage arrays had an issue over the weekend.  We have the issue mostly resolved but if faculty or staff have issues connecting to shared network ‘Z’ drives (not Google Drive), please try rebooting your computer first.  If you continue to experience problems, please contact the Help Desk at 315.312.3456.

Shared drive and web services issues resolved

At approximately 9pm last night, CTS began receiving outage reports concerning web services such as Banner/MyOswego, and faculty shared drives.

The problem was traced to a technical issue with equipment that hosts these services. Several other services residing on said equipment were also affected this morning, including: MailMan, digital signage, and TMA.

As of 10:00 am, access to all the above-mentioned services has been restored. If you are still having problems mounting shared network drives, please reboot your computer.

Also, a belated email from MailMan likely “escaped” as that service was brought back online. We apologize for the confusion and thank everyone for being patient while we resolved these issues.

lynda.com E-learning Software Now Available

It is with great pleasure and enthusiasm that we introduce LyndaCampus to the SUNY Oswego community. The Lynda.com learning library is now available for faculty, staff, students and administration to use. With LyndaCampus, you have full access to thousands of videos and tutorial files anywhere, anytime 24/7, on a computer or via mobile device/tablets.

Access to Lynda.com was provided by a Technology Initiative Project (TIP) grant supported by the School of Communication, Media and the Arts, School of Education, College of Liberal Arts and Sciences, School of Business and Penfield Library (Kelly Roe, Tom Ingram, Jacob Dodd, Mark Springston and Emily Thompson). It is the first ever joint request from all four primary academic schools and the library.

lynda’s vast online library has thousands of video-based courses taught by industry professionals ranging from business skills and Adobe products to developer languages and tools, 3D animation, office productivity software and more.

Using your LakerNet ID, you can start using Lynda by logging in here:
www.oswego.edu/lynda

Please note that lynda.com replaces the previously contracted SKillport e-learning software. Skillport will be decommissioned on January 21st. Please plan accordingly.

Some members on campus have already been using lynda.com during a pilot project conducted on campus this past spring. On Tuesday, January 21, from 3-3:50 pm, a panel of faculty, staff and students will be discussing how they have been using lynda for their professional development, flipping the classroom and support of student projects.  For more information and registration, please see the CELT Winter BreakOut schedule.

You may also take a quick look at what lynda.com is from the lynda.com website.

If you have further questions, please contact the Help Desk at 315.312.3456 or
help@oswego.edu. You can also interact with us and view updates posted to
our Facebook and Twitter pages at http://facebook.com/sunyoswegocts and
http://twitter.com/sunyoswegocts.

Congratulations and farewell to a couple CTS staff members

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Eric Smith (left) and Melanie Washo (right)
Two CTS staff members will be taking the next steps in their careers.   Melanie Washo, one of our Desktop Support Technicians and Eric Smith, Help Desk Coordinator, have accepted new positions and are leaving SUNY Oswego.
Melanie has accepted a Systems Administrator position in Syracuse in the IT department for Onondaga County.  She will be administering systems for the 40+ county agencies and the 911 system.  Her last day was January 10th.
Eric has accepted an Assistant Director position at Xavier University in Cincinnati, Ohio.  He will be overseeing and providing leadership to the user support and classroom support services group. His last day will be January 17th.
While we are sad to see them go, both are taking the next steps in their career goals and will be great assets to their new employers. It has been a pleasure working with both of them and we wish them all the best!  Congratulations!!

Campus-wide Network/Voice Services Outage – Sunday 1/12 6am-10am

Campus Technology Services will be upgrading core network equipment in Culkin Hall this Sunday, January 12 from 6:00am to 10:00am. These upgrades will allow the necessary expansion and flexibility for future infrastructure planning.

The following campus services will be unavailable during this timeframe:

  • Internet and Internet 2 access (wired or wireless)
  • Voicemail system
Basic internal voice services will still function. During the outage timeframe, University Police can be reached at (315) 343-0904.
If you have further questions, please contact the Help Desk at 315.312.3456 or help@oswego.edu. You can also interact with us and view updates posted to our Facebook and Twitter pages at http://facebook.com/sunyoswegocts and http://twitter.com/sunyoswegocts.

 

Get Started with Lecture Capture at SUNY Oswego

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Over the past 3 semesters, CTS has supported a software application across campus called Panopto. With Panopto, not only can you create recordings in the classroom, but you can also do it from home, your office, or even the airport with the mobile application (currently Apple iOS only).

Not only does Panopto make it easy to create recordings, it also makes it incredibly easy to share them on blogs, through email, websites, and in ANGEL. Even on Facebook, Twitter, or any other social media site of your choice.

If you would like to hear how to get started, come to one of our Panopto workshops:

Thursday, January 9th, 2pm at Campus Center 202

Tuesday, January 21st, 2pm at Campus Center 210

Wednesday, February 12, 3pm at Mahar 210

For more information, please visit www.oswego.edu/cts/capture or email lecturecapture-list@ls.oswego.edu. The website shows you how to use the system, faculty testimonials, and actual classroom recordings made public by people using the system, so be sure to check it out.