Today, September 16, Apple will be releasing iOS 9, it’s newest operating system for iPhones, iPads and iPod Touch devices.
While CTS has tested the latest beta version of iOS 9 for compatibility with the campus wifi network and found no issues, we will not be able to test the official iOS 9 until it is released today. We recommend not upgrading until we have tested the released version. We expect to have this completed by tomorrow, 9/17 and will send a subsequent notice.
If you have any questions, please contact the Help Desk.
Help Desk, Campus Technology Services
26 Lanigan | firstname.lastname@example.org | 315.312.3456
CTS sent a campus-wide announcement on Tuesday, September 8, regarding suspicious emails that were sent from and to campus email addresses. The emails started over Labor Day weekend and continued into Tuesday. To resolve the issue, CTS has taken multiple steps.
- Google monitors suspicious activity for our domain and communicates with CTS as they identify compromised accounts. CTS actively monitors that information and suspends compromised accounts. On Tuesday, we suspended approximately 1,150 SUNY Oswego accounts that were compromised.
- CTS is working with users to restore their service. As of this writing, we have worked with over 250 active account owners to reopen their accounts.
- We are working with the New York State Cyber Security Operations Center (CSOC) to investigate the incident. The CSOC is researching the contents of the email and the website that the link took people to. If you happened to click the link in the email, you should change your email password immediately, and the password to any other accounts that use the same password.
- We have been in contact with other colleges and universities that have been affected by the same phishing incident. This particular phishing incident has been reported at some other campuses, including some in the state of New York.
- You may have noticed that some of the phishing emails were sent to your spam folder while others made it through to your inbox. CTS has hardened the spam filtering so more messages in the future will automatically be filtered. However, we urge you to monitor your spam folder in case some legitimate messages are filtered.
If you would like to check your own account activity, the CTS webpage has three steps that walk you through how to do it. If you see login attempts from states or countries you have not visited, your account is likely compromised. Notify the CTS Help Desk immediately and follow the instructions in the article for resetting your password and signing out of all sessions.
As we learn more, we will keep you posted. In the meantime, please let us know if you have any questions by contacting the Help Desk at email@example.com or 315.312.3456.
Below are instructions on how you can check your LakerApps account activity. This is important to make sure your account is not being used by others to send spam or phishing emails.
- Login to LakerApps at www.oswego.edu/mail
- Click the “Details” link in the “Last account activity” area at the bottom of the page in the right corner. You may need to scroll down in order to see the link.
- Check the details of your account activity. If you see anything suspicious, especially in states or countries you have not been, change your password immediately and notify the CTS Help Desk. Also, click on the “Sign out all other web sessions” button near the top of the window.
CTS is aware of suspicious emails that are being sent from and to campus email addresses and is working to resolve the issue. We have identified Oswego accounts that the emails are originating from and have suspended them until the issue is resolved. These accounts are notified of suspension upon attempting to login to LakerApps email. Owners should call the Help Desk at 315.312.3456 for assistance.
With National Cyber Security Awareness Month right around the corner in October, this is a good time to remind the whole campus about frequently changing and selecting effective passwords. We would like to encourage everyone to change their passwords on a regular basis.
Changing Your Password
To change your password, please follow these instructions:
- Login to www.oswego.edu/admin with your current Laker NetID
- Click on the “Change your password” link
- Please ensure you DO NOT reset it to a password you have used in the past
- Logout and then log back in with your new password
- Click the “Set your security question” to create a secure question and answer
- Log out
Checking Your Account Activity
In addition, it is also good practice to check when and where your LakerApps account is being used from. Google makes this available with the “Last account activity” feature.
In their “Last Account Activity” support article, Google mentions the following in regards to concurrent sessions.
“If your mail is currently being accessed from another location, we’ll list the other session(s) in a ‘Concurrent session information’ table. If there are other sessions displayed, this could mean that you simply have another browser window open with Gmail loaded, or that you’re sign in on another computer (for example, if your home computer is signed in to Gmail while you’re accessing your mail from work.) If you’re concerned about any concurrent access, you can sign out all sessions other than your current session by clicking Sign out all other sessions.”
If you see your account is being used from places you don’t recognize, please ensure to use the “Sign out all other sessions” link.
For any questions or concerns, please contact the Help Desk, 315.312.3456 or firstname.lastname@example.org.
Please be aware that ANGEL has now been decommissioned. All attempts to access the ANGEL website at www.oswego.edu/angel are now automatically being redirected to Blackboard Learn at www.oswego.edu/bb.
Thank you to all our faculty and students that helped us make this transition as smooth as possible. We appreciate everyone’s patience and feedback making the transition. As always, please don’t hesitate to contact us if you have any questions. You can reach us at email@example.com.
This is a final reminder that today is the last day ANGEL will be available for logins. Effective tomorrow, September 1, all attempts to access the ANGEL website at www.oswego.edu/angel will automatically be redirected to the Blackboard Learn site at www.oswego.edu/bb.
If you have ANGEL content you have not migrated to Blackboard Learn for this semester, but would like to use in future semesters, you will need to create an ANGEL Export file. This file will not include student work and must be imported into Blackboard Learn to be viewable. Please see Creating ANGEL Course Archive File for instructions on creating export files.
We’d like to make the transition as smooth as possible for you. Please don’t hesitate to contact us if you have any questions. You can reach us at firstname.lastname@example.org.
In a previous article we mentioned that there would be a charge for non-academic departments. This is no longer the case – every single SUNY owned Mac or PC will be eligible regardless of department on campus at no charge.
PC users can install the Adobe products at anytime via the Landesk Portal Manager application located in your Start Menu. If the Adobe software doesn’t appear in Landesk, click the Refresh button. If you do not feel comfortable doing the install on your own, you may contact the CTS Helpdesk for assistance. Mac users will need to use the Self Service Portal to request a technician to install your software. You will need to identify which programs you would like installed. Popular titles such as Photoshop, Acrobat Pro, Illustrator, and InDesign are just some of the applications available. A full list of them is available on our website.
We are very excited to be one of the only SUNY schools to offer this to our faculty, staff and students. This will give us the ability to offer industry leading applications to everyone and prepare our graduates with the knowledge they need to hit the ground running in today’s workplace. If you have any questions about these items please email the CTS Help Desk at email@example.com, call 315.312.3456, or contact us via social media on Facebook or Twitter.
On July 29, 2015, Microsoft released Windows 10. In the fall, Apple will be releasing a new version of their operating system, OS X 10.11 called El Capitan.
Major releases of new operating systems always requires some investigation to make sure they are compatible with the campus network (both wired and wifi connections) as well as campus applications and services. CTS plans on doing this research over the course of the fall semester. Until then, we recommend not upgrading.
If you have any questions, please contact the Help Desk by phone at 315.312.3456, by email at firstname.lastname@example.org or online at www.oswego.edu/help.
The CTS Help Desk will have extended hours starting Thursday, 8/20. Hours will be the following:
Thursday, 8/20: 8 am – 7 pm
Friday, 8/21: 8 am – 7 pm
Saturday, 8/22: 12 pm – 4 pm
Sunday, 8/23: 12pm – 7 pm
After Sunday, our normal help desk hours will be:
Saturday, Sunday: Closed
Please note the semester hours may change during holidays.
The Help Desk can be reached by phone at 315.312.3456, email at email@example.com, or onsite in 26 Lanigan Hall.
You can now submit a ticket 24 hours a day, 7 days a week via Self Service. Check on the status of your tickets, message the representative working on your ticket, and more!
If you call after normal business hours, please leave a detailed voicemail message; we will return your call as soon as possible. If there are campus-wide outages, we will post updates to our recorded status line. Major alerts for the campus are also available online and via our Facebook group.