The myOswego changes mentioned in the “Upcoming Changes to myOswego” article on September 9, were implemented today, Thursday October 17.
As of this morning, myOswego’s login page has been changed to include two different login buttons. myOswego is the system used for class registrations, grades, advising, financial aid and more.
Current students, faculty and staff should use the “Single Sign On” login button on the right side of the page. Logins will require the use of your Laker NetID (former campus ID and PINs will no longer function).
An advantage to this change and the “Single Sign On (SSO)” technology is that once you are logged in to myOswego, you will also automatically be logged into Degree Works, the campus advisement system.
When logging out, please be aware that logging out of myOswego or Degree Works does not completely log you out.
For more information on properly logging out and a preview of the new login page, please visit our CTS Single Sign On page at http://www.oswego.edu/cts/sso.html.
If you have any questions related to this change, please contact the Help Desk at 315.312.3456 or email@example.com.
As of Thursday, September 26, the Technology Support Center was renamed to the Help Desk. Chief Technology Officer, Sean Moriarty, said the name change “reflects how the campus referenced the previous Technology Support Center and is a well-known industry term.”
Over the course of the last week, CTS has been working on updating our website, email and documentation to the new name. Any emails you may receive from us will show up in your inbox from the “Help Desk.”
Our contact information is still the same. You can reach us by phone at 315.312.3456, email at firstname.lastname@example.org, walk-in at 26 Lanigan Hall. We are also on Facebook, www.facebook.com/sunyoswegocts and Twitter, www.twitter.com/sunyoswegocts.
On Thursday, September 26, Sean Moriarty, Chief Technology Officer implemented a reorganization in CTS, effective that same day. According to Moriarty, “we have decided to reorganize to ensure that CTS continues to offer the high quality services that the campus needs and has come to expect.” He mentioned the goals that were set for reorganizing included:
- Appropriate succession planning to ensure continuous service delivery
- Streamline accountability for services
- Bring common tasks together inside a single team
- Put a renewed focus on areas that are clear priorities
- Augment the CTS skill set for our challenges in the coming years
Based on those goals, the following changes have been implemented:
- Nicole Decker has been promoted to Associate Director, Client Support & Communication – Nicole will be responsible for the Help Desk and desktop support in addition to her duties in Instructional support (Blackboard Angel, Lecture Capture) and web and mobile support. Nicole, who has worked at Oswego state since 1996, is this year’s recipient of the Chancellor’s Award for Professional Service and is moving up from her former position of Assistant Director, User Support.
- Tyrone Johnson-Neuland’s position has been changed to Assistant Director, Telecommunications, Network & Construction. The change reflects CTS’s commitment to the construction process and the focus that we want to put on streamlining the many different aspects of implementing technology in Oswego State’s new buildings. Tyrone has been the Assistant Director, Telecommunications for the last ten years and has worked at Oswego since 1993.
- CTS has created a server administration team. Two staff members (John Perrin and Andy Goldzweig) will be moved into that team. A third member will be added when CTS back-fills a current opening. The team will be responsible for the server administration of the many systems CTS supports. Formerly this service was performed in various groups throughout CTS.
- The new server administration team will be led by Paul Taylor, whose new title will be Assistant Director, Server Administration and Identity Management. Paul formerly was the Assistant Director, Instructional Technologies. He has worked at Oswego State for 28 years.
- A new management position will be created to coordinate the activities of the Technical Support Professional team. The title of this position will be Technology Support Coordinator.
In his final remarks, Moriarty said “I want to thank Nicole, Tyrone and Paul for taking on these new and/or additional responsibilities. I feel that the changes implemented above will help to make CTS stronger in the years ahead and assist CTS to continue to deliver high quality services.”
Job ads will be posted on the Human Resources website in the coming weeks for the server administration and Technology Support Coordinator openings.
Yesterday Apple released the new iOS7 operating system for iPhone and iPad. If you’re already upgraded, you may have noticed that you had to “Accept” a new certificate after connecting to “Oswego-Secure”. This is intended and necessary in order for your iDevice to work on the network. CTS has tested and approved iOS7 for the campus network, and it is considered supported software. Please reach out to the TSC if you have issues connecting to WiFi on the system. For full instructions, see our new documentation here. Cheers.