CTS will be offering technical workshops this spring covering a range of
topics listed below. Workshops start next week and are freely available
to faculty, staff and students. More information and registration is
–LakerApps Gmail, Calendar, Drive, Submission Forms
–Introductory and Advanced Offerings of MS Office
–General Computer Use and Maintenance
We hope to see you at one of our offerings!
Included with our campus agreement with Adobe, we are able to offer the entire Adobe Creative Cloud software collection for the low price of $9.75 per year. That’s right, you get an entire year of the software the professionals use in order to make all sorts of creative projects, from print media creation, audio and video editing, digital illustration, photo editing and so much more. This is an annual subscription fee that will need to be renewed after a year of service.
To see the full list of available software through this offer, visit our Adobe Creative Cloud Software web page.
To take advantage of this offer and place an order, go to the website of our 3rd party software provider web site, https://oswego.onthehub.com. For instructions on how to set this up, check out the related knowledgebase article.
If you would like to have Adobe software installed on your SUNY owned computer at work, you can use LANDesk to install the packages if you have a PC, or contact the CTS Help Desk if you have a Mac to schedule an install. If you have any questions, please call the Help Desk at x3456 or firstname.lastname@example.org.
Did you know that all Winter Breakout Sessions that the Center for Excellence in Learning and Teaching (CELT) puts together are broadcast live over the web? That’s right – every session from January 11th-22nd is broadcast in real-time. You can even ask questions during the session.
To see what sessions are currently being broadcast, go to the public CELT folder in Panopto, or join the CELT group on Facebook.
Perhaps you are busy at the time the session is taking place and you can’t watch it – no problem! They are recorded and archived and available for you to view at your convenience. Just go to the public CELT folder and see what sessions have already been recorded.
The Penfield Computer lab in 100A Penfield will be open 24 hours starting Sunday, November 29 at 10 am through Friday, December 11th at 4:30 pm.
Penfield Library and CTS have collaborated on opening the lab 24 hours during the last two weeks of the semester to allow for additional workspace for students needing to complete classwork. This will be in addition to the adjacent 24 Hour Room. The Penfield Lab area will be designated as quiet work space, while the 24 Hour Room will be designated for group work.
During the period from 12am – 8am, students may enter the Penfield Lab from the same outside doors they would use to enter the 24 hour room on the west side of the building. Penfield Lab will be accessible from the doors in the hallway leading into the 24 Hour Room.
There will be no entry to the actual Library lobby and upper levels from Penfield Lab.
There is a printer in the Penfield Lab that will be available to use from 11:30pm – 8am through December 11th while Penfield Lab stays open 24 hours. Select “Penfield Lab 24Hr Queue” from the list of available printers. Please use the Lobby printers during the day, from 7:45am-11:45pm. Select “Penfield B/W” from the list of available printers. All printers are configured to work with your allocated print quota.
We hope this change in hours will be beneficial. If you have any feedback, good or bad, please email email@example.com and let us know.
A phishing email is a scam by which a person is tricked into giving their confidential information to a third party so they can use it for illicit purposes.
The above image is an example of the most recent phishing email to surface. Even though Campus Technology Services would never ask for any personal information over an email, there are a couple of things to keep in mind when faced with emails like this. First, always check the address from the sender, not just the name, and, secondly, always hover over links included in the emails to see where they will take you.
If you have responded to one of these phishing emails, or you feel like your email account has been tampered with, please reset your password immediately at www.oswego.edu/reset.
Most importantly, if you see something suspicious, please say something! Marking emails as spam or phishing will help Google better detect illicit messages in the future.
For more information, you can visit this Google Support Article about phishing, or reach out to the CTS Help Desk. The Help Desk can be reached at firstname.lastname@example.org or 315-312-3456.
When creating a test one of the settings in the Test Availability section is Force Completion with the note, “Once started, this test must be completed in one sitting.” When selected the student loses the ability to re-enter the test should something cause them to lose their internet connection (such as an empty laptop battery or dropped internet connection). This typically has a negative impact on the student’s test grade. It also means that unless the quiz is setup for multiple attempts, you will need to either clear the attempt or create an exception to allow the student to access the quiz again.
For this reason we strongly discourage using this feature and instead select Set Timer and turn Auto-Submit ON. This will allow a student to re-enter a test that is in progress as long as the time limit has not expired. Students cannot ‘game the system’ for more time by exiting their exam attempt. Once the student clicks the Begin button the test’s timer will keep ticking regardless if they are actively in the test or not.
Additionally, Bb Learn allows you to select how the test will display to your students. Currently, we are advising against selecting the option to display one question at a time. This is due to a bug within the user interface that causes the timer to dock on the bottom of the screen. When only one question is displayed at a time the timer often covers the question and/or the answer options. When all questions are displayed the student is able to use the scrollbar to clearly view each question.
Yesterday, September 16, Apple released iOS 9, it’s newest operating system for iPhones, iPads and iPod Touch devices.
On that day, CTS recommended not upgrading until the official release had been tested for compatibility with the campus wifi. At this point we have not found any issues or had any reported issues. We feel that is safe to move forward with upgrading to this iOS version.
We expect there will be a high consumer demand to upgrade to iOS 9 which will therefore require more than usual campus network resources. We will be monitoring network traffic to strike a balance between the upgrades and normal traffic. Please be patient as we aim to find a balance that works for everyone.
Help Desk, Campus Technology Services
26 Lanigan | email@example.com | 315.312.3456
Today, September 16, Apple will be releasing iOS 9, it’s newest operating system for iPhones, iPads and iPod Touch devices.
While CTS has tested the latest beta version of iOS 9 for compatibility with the campus wifi network and found no issues, we will not be able to test the official iOS 9 until it is released today. We recommend not upgrading until we have tested the released version. We expect to have this completed by tomorrow, 9/17 and will send a subsequent notice.
If you have any questions, please contact the Help Desk.
Help Desk, Campus Technology Services
26 Lanigan | firstname.lastname@example.org | 315.312.3456
CTS sent a campus-wide announcement on Tuesday, September 8, regarding suspicious emails that were sent from and to campus email addresses. The emails started over Labor Day weekend and continued into Tuesday. To resolve the issue, CTS has taken multiple steps.
- Google monitors suspicious activity for our domain and communicates with CTS as they identify compromised accounts. CTS actively monitors that information and suspends compromised accounts. On Tuesday, we suspended approximately 1,150 SUNY Oswego accounts that were compromised.
- CTS is working with users to restore their service. As of this writing, we have worked with over 250 active account owners to reopen their accounts.
- We are working with the New York State Cyber Security Operations Center (CSOC) to investigate the incident. The CSOC is researching the contents of the email and the website that the link took people to. If you happened to click the link in the email, you should change your email password immediately, and the password to any other accounts that use the same password.
- We have been in contact with other colleges and universities that have been affected by the same phishing incident. This particular phishing incident has been reported at some other campuses, including some in the state of New York.
- You may have noticed that some of the phishing emails were sent to your spam folder while others made it through to your inbox. CTS has hardened the spam filtering so more messages in the future will automatically be filtered. However, we urge you to monitor your spam folder in case some legitimate messages are filtered.
If you would like to check your own account activity, the CTS webpage has three steps that walk you through how to do it. If you see login attempts from states or countries you have not visited, your account is likely compromised. Notify the CTS Help Desk immediately and follow the instructions in the article for resetting your password and signing out of all sessions.
As we learn more, we will keep you posted. In the meantime, please let us know if you have any questions by contacting the Help Desk at email@example.com or 315.312.3456.