Google Chrome Now the Default Web Browser in Labs and Classrooms

Previously, Internet Explorer (IE) was the default browser in labs and classrooms. However, with the increasing security vulnerabilities in IE, especially the one affecting IE versions 6-11 late last spring, we decided it would be a good time to re-evaluate the default browser.

To help us decide, we took a look at what browsers are accessing the SUNY Oswego website. From the network traffic originating from both on and off campus, Google Chrome is number one.   We also took a look at just the traffic originating from on-campus and that also was Chrome. Given that, coupled with the fact that SUNY Oswego is a Google Apps campus, we decided to promote Chrome.

As you can see from the image below, Chrome, IE and Firefox are still available for use from the quick launch bar on the bottom of the screen.  However, if you click on an HTML link within an application such as PowerPoint or Word, the default browser will be launched.

 

July Lynda.com Contest Winner Announced, August Contest Underway

lynda_logo1k-d_72x72We are pleased to announce the second winner of our summer Lynda.com contest is Laurel Huff, who accumulated the most viewing hours for the month of June and won a $50 Amazon gift card. Congratulations Laurel!

Just a reminder that we still have one remaining contest left for the summer. Submit a creative work to show off how you use Lynda, or what you use Lynda for (could include, but is not limited to: Writing, Poster design, video, etc…). Submit your work by Aug. 31st to daniel.laird@oswego.edu. The best entry wins a $50 Amazon gift card. So be sure to check out the full set of amazing online video in the Lynda.com library at http://www.oswego.edu/lynda.

Help Desk Renovation Completed

The newly renovated CTS Help Desk is now open.

CTS recently renovated the campus Help Desk to better serve our customers. The new setup optimizes the space, allowing us to work more efficiently and to better handle phone and walk-in traffic.

The front desk has a more flexible design to balance both phone calls and visitors.  Formerly, it was possible for a technician to be on the phone during heavy call times, but yet have visitors standing at the counter waiting for them to finish the call to assist them.  We now have a space which will allow our technicians to focus on assisting people on the phones while a nearby space can focus on visitors.

Our workbenches on the side wall are standing height now vs. our previous sitting height tables. Formerly, there was not enough room to accommodate sitting chairs while working on fixing computers.  The workbenches allow for standing or sitting with ample repair space.

In addition, we will have flexible consulting spaces.  Benches will be installed in the near future around the perimeter wall in front of the front desk .  Already available is a consulting table behind the front desk.

All of the staff working at the Help Desk now also have ample work space with their own storage. Previously, space was pretty tight with no real room for filing or personal belongings.

All-in-all, we are very pleased with our renovation.  We would like to thank the campus Facilities staff, contractors and CTS staff for helping us design a more welcoming, flexible space that we hope has direct benefits to our customers.

Below are some before and after photos and we also captured some of the renovation through a time lapse video.

You can also view more photos on our Facebook page.

We appreciate everyone’s patience as we made the transition.  Please feel free to visit us in 26 Lanigan for any technical issues or just to check out the renovations.

Before the Renovation Project

Before the Renovation Project

Renovation Begins

Renovation Begins

Renovation Continues, New Paint and Carpet

Renovation Continues, New Paint and Carpet

 

Renovation Completed

Renovation Completed 

 

Renovation Complete

Renovation Complete

Help Desk Employees Ready to Assist our Clients

Help Desk Employees Ready to Assist our Clients

 

 

 

 

 

June Lynda.com Contest Winner Announced, July Contest Underway

lynda_logo1k-d_72x72We are pleased to announce the first winner of our summer Lynda.com contest is Jorge Obregon. He accumulated the most certificates of completion for the month of June and won a $50 Amazon gift card. Congratulations Jorge!

Just a reminder that we still have two contests left for the summer. The student with the most viewing hours in July will win a $50 Amazon gift card. So be sure to check out the full set of amazing online video in the Lynda.com library at http://www.oswego.edu/lynda.

Check out Lynda.com this summer and win prizes!

lynda_logo1k-d_72x72Your subscription to Lynda.com at SUNY Oswego is available to you over the summer at www.oswego.edu/lynda. Just login using your Laker NetID. There are some great videos on preparing your resume, job searching, social media, software use and much, much more.

As a further incentive to check out Lynda, we are offering you three opportunities to win a $50 Amazon gift card!

June: $50. Amazon gift card to the student who receives the most certificates of completion for the month of June

July: $50. Amazon gift card to the student with the most hours watched for the month of July

August: $50. Amazon Gift card. Submit a creative work to show off how you use Lynda, or what you use Lynda for. (could include, but is not limited to: Writing, Poster design, video, etc…) Submit your work by Aug. 31st to daniel.laird@oswego.edu.

Campus Network Outage, Saturday, May 31 6am-noon

Campus Technology Services will be upgrading the network equipment that connects our campus to the Internet on Saturday, May 31, 6am-noon.

During this timeframe:

- All connections originating from on-campus to the Internet will be unavailable.
- All connections originating from the Internet to any campus network service will be unavailable.
- Any service requiring a SUNY Oswego login will be unavailable.

This upgrade is needed in order to provision additional Internet bandwidth for SUNY Oswego. When the upgrade is completed, there will be 25% more Internet bandwidth than what we currently have.

In addition, this upgrade will position SUNY Oswego to increase Internet network services more rapidly in the future to support the growth needs of academic and residential clients.

If you have further questions, please contact the Help Desk at 315.312.3456 or help@oswego.edu.

Tech Tip: How to Create PDF files for free

On a PC

On a Mac, press File / Print and select the PDF button near the bottom of the window.  Next, select Save As PDF.   This video from Lynda.com shows you how: http://www.lynda.com/Office-Mac-tutorials/Printing-PDF/73560/75853-4.html?org=oswego.edu

For assistance installing or using CutePDF, please contact the CTS Help Desk at x3456 or email help@oswego.edu.


Tech Tips are a collaboration of Campus Technology Services and the Campus Technology Advisory Board.  Computer assistance is always available from the CTS Help Desk,http://www.oswego.edu/cts/help.html315-312-3456help@oswego.edu.

Campus Network Outage, Saturday May 31, 6am-noon

Campus Technology Services has planned an upgrade of network equipment that connects our campus to the Internet on Saturday, May 31, 6am-noon.  During this timeframe:

  • all connections originating from on-campus to the Internet will be unavailable
  • all connections originating from the Internet to any campus network service will be unavailable
  • any service requiring a SUNY Oswego login will be unavailable.

This upgrade is needed in order to provision additional Internet bandwidth for SUNY Oswego. When the upgrade is completed, there will be 25% more Internet bandwidth than what we currently have.

In addition, this upgrade will position SUNY Oswego to increase Internet network services more rapidly in the future to support the growth needs of academic and residential clients.

Have you used lynda.com yet?

Did you know that almost 1,000 people at SUNY Oswego have checked out lynda.com?

With more than 2,100 courses taught by industry experts – and more added every week – lynda.com is designed for all levels of learners and is available whenever you’re ready to learn. You can even view it on your iPhone, iPad, Android phone or tablet, or other mobile device. Be sure to check it out today at www.oswego.edu/lynda, and login using your Laker NetID – no account setup required!

Network Outage Delayed

The arrival of equipment needed for the network outage scheduled for Saturday, March 22 continues to be delayed. The outage will be rescheduled on a date to be determined. CTS will send further communications once a future date has been established.

As a reminder, this upgrade is needed in order to provision additional Internet bandwidth for SUNY Oswego. It will also position SUNY Oswego to increase Internet network services more rapidly in the future to support the growth needs of academic and residential clients.

We apologize this could not have been completed during Spring Break, however we look forward to completing it as soon as possible at a time that has the least impact for the campus.

For more information, please call the CTS Help Desk, 315.312.3456 or email to help@oswego.edu.

Campus Technology Services