ANGEL has been decommissioned

Please be aware that ANGEL has now been decommissioned. All attempts to access the ANGEL website at are now automatically being redirected to Blackboard Learn at

Thank you to all our faculty and students that helped us make this transition as smooth as possible.  We appreciate everyone’s patience and feedback making the transition.  As always, please don’t hesitate to contact us if you have any questions. You can reach us at

ANGEL’s Last Day – 8/31

This is a final reminder that today is the last day ANGEL will be available for logins.  Effective tomorrow, September 1, all attempts to access the ANGEL website at will automatically be redirected to the Blackboard Learn site at

If you have ANGEL content you have not migrated to Blackboard Learn for this semester, but would like to use in future semesters, you will need to create an ANGEL Export file. This file will not include student work and must be imported into Blackboard Learn to be viewable. Please see Creating ANGEL Course Archive File for instructions on creating export files.

We’d like to make the transition as smooth as possible for you.  Please don’t hesitate to contact us if you have any questions. You can reach us at

Adobe Creative Cloud Rollout on Campus

In a previous article we mentioned that there would be a charge for non-academic departments. This is no longer the case – every single SUNY owned Mac or PC will be eligible regardless of department on campus at no charge.

PC users can install the Adobe products at anytime via the Landesk Portal Manager application located in your Start Menu. If the Adobe software doesn’t appear in Landesk, click the Refresh button.  If you do not feel comfortable doing the install on your own, you may contact the CTS Helpdesk for assistance. Mac users will need to use the Self Service Portal to request a technician to install your software. You will need to identify which programs you would like installed. Popular titles such as Photoshop, Acrobat Pro, Illustrator, and InDesign are just some of the applications available. A full list of them is available on our website.

We are very excited to be one of the only SUNY schools to offer this to our faculty, staff and students. This will give us the ability to offer industry leading applications to everyone and prepare our graduates with the knowledge they need to hit the ground running in today’s workplace.  If you have any questions about these items please email the CTS Help Desk at, call 315.312.3456, or contact us via social media on Facebook or Twitter.

Upgrading to Windows 10 or Mac OS X 10.11

On July 29, 2015, Microsoft released Windows 10.  In the fall, Apple will be releasing a new version of their operating system, OS X 10.11 called El Capitan.

Major releases of new operating systems always requires some investigation to make sure they are compatible with the campus network (both wired and wifi connections) as well as campus applications and services.  CTS plans on doing this research over the course of the fall semester.  Until then, we recommend not upgrading.
If you have any questions, please contact the Help Desk by phone at 315.312.3456, by email at or online at

Help Desk Extended Hours Start 8/20

The CTS Help Desk will have extended hours starting Thursday, 8/20.  Hours will be the following:

Thursday, 8/20: 8 am – 7 pm
Friday, 8/21: 8 am – 7 pm
Saturday, 8/22: 12 pm – 4 pm
Sunday, 8/23: 12pm – 7 pm

After Sunday, our normal help desk hours will be:
Monday-Thursday: 8am-7pm
Friday: 8am-4:30pm
Saturday, Sunday: Closed

Please note the semester hours may change during holidays.

The Help Desk can be reached by phone at 315.312.3456, email at, or onsite in 26 Lanigan Hall.

After-hours resources
You can now submit a ticket 24 hours a day, 7 days a week via Self Service. Check on the status of your tickets, message the representative working on your ticket, and more!

If you call after normal business hours, please leave a detailed voicemail message; we will return your call as soon as possible. If there are campus-wide outages, we will post updates to our recorded status line. Major alerts for the campus are also available online and via our Facebook group.


Get Office 365 for FREE!

As part of our enrollment in the Microsoft Campus Agreement, all SUNY Oswego registered students, faculty and staff are eligible to get Office 365 for FREE.  

What is Office 365?
Office 365 is Microsoft’s cloud version of Office Professional Plus.  Essentially, you login to a website to use certain applications, such as Word and Excel, directly through a web browser.  You can also download and install the applications locally to your machine.


What’s included?

  • Use of Word Online, Excel Online, PowerPoint Online and OneNote Online which allows you to use any of these applications through a web browser.

    office 365 online

  • Installation of Office ProPlus on up to 5 personal, compatible PCs and Macs, plus 5 tablets.
    • Current version for PCs is Office 2013, current version for Macs is Office 2016
    • Suite includes Word, Excel, PowerPoint, Access, Publisher, OneNote, Lync, and Outlook.

      office 365 install

  • 1TB of online storage through Microsoft OneDrive for each user. Create new files from OneDrive using the Word, Excel, or PowerPoint Online programs. Files can be shared with other users that have accounts in 365.
    office 365 onedrive


How do I Get Started?

  1. Check the System Requirements to ensure your system can install the software.
  2. Go to the Office 365 Education site to register for a Microsoft Account.
    1. On the above page, submit your SUNY Oswego email address.
    2. Check for an email from “Microsoft Office 365 Team” and click the link in it.
    3. Submit the form to finish creating your Microsoft Account and you will automatically be logged in.
  3. For future sessions, go to


What happens when I graduate or separate from SUNY Oswego?

Once you have left the College, your Microsoft Office ProPlus subscription will end. You may enroll in other available consumer or commercial offers.

Questions? Contact the Help Desk!

Phone (315) 312-3456


Are You Ready For Blackboard Learn?

Fall classes will be starting in a couple of weeks and with it the complete transition from ANGEL to Blackboard Learn.

As a reminder, the last day ANGEL access will be available is Monday, August 31, 2015.  After that, any attempts to access it will be redirected to Blackboard Learn.

If you need assistance preparing to use Blackboard Learn with your classes, you should register for one of our workshops or use the online documentation from our Blackboard Learn website at  There are a number of workshops being offered this month and span the following topics.

  • Introduction to Bb Learn and Content Creation:  learn how to create a course syllabus, various types of information/files, links to content and internet-based resources. Registration required.
  • Bb Learn Communications and Interaction Tools: learn how to use announcements, course messages, email, discussions, notifications, and other communication tools.  Registration required.
  • Bb Learn Assessment Tool: learn how to create a tests (quizzes), surveys, and test pools.  Registration required.
  • Bb Learn Grade Center: learn how to set up the grade center to easily manage student grades. Registration required.
  • Bb Learn Office Hours: Drop by and visit one of our instructional designers/technologists who will work individually with you to prepare your course(s) for the Fall 2015 semester.  Registration is NOT required.

We’d like to make the transition as smooth as possible for you.  Please don’t hesitate to contact us if you have any questions. Email us at

-The Blackboard Learn Migration Team (CTS, Extended Learning, Penfield Library)