Help Desk Self Service – Submit and Check Tickets Online

CTS is happy to announce an online system that will allow you to interact with the Help Desk from your web browser.   The system is called “Self Service” and is available from a link with the same name on the www.oswego.edu/help website.

Log into Self Service with your Laker NetID and you’ll see a page that looks like the following:

The system is divided into three sections.

The “Get Help” section allows you to submit a new ticket if something isn’t working or if you just need to ask a technical question.  You can also check the status of your tickets from this area.

The “Service Catalog” is where you can browse the CTS catalog of requests.  It is broken into student and employee requests.  These requests range from installing a piece of software in a computer lab, requesting a technical training or registering a third device on the residential network.  The shopping cart allows you to “order” items now or at a later time.

The “Knowledge” section allows you to search for answers to your SUNY Oswego technical questions.  The articles have been written by CTS staff to assist in answering commonly asked technical questions related to the services used on campus.  Be sure to check the “Twitter Updates” for the latest news from CTS and to follow us.

We’d like to thank members of the campus, including faculty, staff and students, that volunteered their time to test out the system before releasing it to the campus.  They provided us with extremely valuable feedback to make the service even better before reaching you.

Please feel free to explore Self Service at www.oswego.edu/help and let us know what you think.

Wifi Expansions in Mahar, Rich and Lanigan

SUNY Oswego has committed to a three year expansion of the campus wifi with the first locations being completed by mid-September.

Year 1 of the three year plan includes wifi expansion to Mahar, Rich, Lanigan second floor, Lee/Shineman Quad, Sheldon Ballroom and Culkin.

By the start of the semester, all spaces in Rich Hall, including classrooms, all offices, conference rooms, lounges, public gathering spaces, will have complete wifi coverage.  In addition, the classrooms on the second floor of Lanigan will be covered.  By mid-September, all locations in Mahar will be covered.

The wifi expansion does not just include coverage in areas that did not have any.  It also includes capacity sizing to ensure users receive sufficient coverage in heavy use areas.  Sean Moriarty, SUNY Oswego’s CTO explains, “We have planned on improving the wireless capabilities on campus in two ways.  First, areas with no previous wireless will now have it.  Second, we have increased the capacity of the classrooms to accommodate all the students having devices to access multi-media on the Internet.  We have vastly improved the infrastructure to support more technology use in the classroom.”

For the fall and spring semester, CTS will be working on sizing and installing access points for the remaining Year 1 locations.

For more information on the full three year plan, please consult the CTS Wireless Project webpage.

 

Personal Wireless Network Devices in Residence Halls

Students living in the residence halls should be careful not to add any personal wireless devices that could affect the operation of the campus wifi system.

Items such as personal wifi routers actually violate the Computer and Network Acceptable Use Policy agreed to at the time of Laker NetID/email activation as it extends the campus network.  Printers that have wireless capability can also pose network connectivity issues for others in the building.

If you are in doubt whether a device can affect the campus wifi system, please contact the Help Desk at 315.312.3456 or help@oswego.edu.

Changes to Printing in Marano Campus Center 206

CTS has made some changes to the printing in Marano Campus Center 206.  Anyone using that room for the Fall 2014 semester should be aware.
The computers in Marano 206 are now set up to print to the printers in room 207, across the hall.  This is based on low utilization of the previous 206 printer and the need to distribute printing across campus in a different way to maximize resources.
While using the computers in 206, faculty, staff and students will be able to pick the default room 207 black and white printer or the room 207 color printer.  Printouts can be retrieved in 207.
Room 207 is a general access lab staffed by a student Computer Lab Assistant (CLA) during normal use times.  Exact hours are available from http://www.oswego.edu/cts/labs/computer_lab_hours.html.

 

Improvements to Shineman Public Printing

Last fall, the Shineman Center opened with one general access quick print station in room 188.  Once the station was fully operational, we quickly heard that one station was not enough.  We are happy to announce that CTS and Auxiliary Services have jointly identified space near the Fusion Cafe area of Shineman for two quick print stations.

The existing print station that was in room 188 has been moved near the stairwell behind the Fusion Cafe.  We have identified this print station with the name of “Beaker.”  The other print station is also in this same area.  Its name is “Bunsen.”

You can see the new locations in the floor plan below.  The “You are here” marker designates the previous room 188 location.

 

Each station has a computer and printer.  The “Beaker” station also includes a phone in case there are any issues that need to be called in to the Help Desk (x3456).

We’d like to also remind you that printing to many campus printers from your own device is available.  Print drivers can be downloaded from the “CTS Personal Printing” page.

https://www.flickr.com/photos/eworm/

After Hours Shineman Entry Requires ID

The Shineman Center is open Monday through Friday from 6:15am-10:30pm.  Weekends are variable dependent upon weekend events.  After hours entry will now require your College ID.

Selected students are given College ID card access based on their program of study, course enrollment, and/or specifically by ID.  Access is updated when course enrollment or program of study changes.  Any student who does not have after hours entry access and believes they should are encouraged to contact the department offering the course or activity.

The only door with card access is on the northwest side of the building (facing the Marano Campus Center).

Updates to myOswego

myOswego has some updates happening in the near future.  They include the following:
An updated Transfer Course Guide will be available for fall 2014.  The new link will outline current course equivalencies between SUNY Oswego and selected NYS community colleges and four year colleges.
 
Guest accounts will be replaced with the myOswego Proxy feature later this fall.  Proxy will allow you to manage user ID’s so that parents, or anyone else that you would like to authorize can access myOswego links that you outline.  Watch for updates from the Registrar’s Office.
An alternative user interface is planned to replace the current myOswego skin sometime after spring registration is completed.  The new interface offers enhanced navigation and search options as well as a new browse feature.

Check Computer Availability from the SUNY Oswego Mobile App

In partnership with Public Affairs, CTS would like to announce the availability of the “LabStats” module in the SUNY Oswego mobile app.  You can find it in the bottom row of the app.

The LabStats module lets you see the availability of computers in select computer labs BEFORE you actually go to them.   Clicking on the module, will give you information about the current utilization of the following labs in real time:

Note that the icon to the left of the lab, lets you know if the lab is currently open for general access, closed to general access or hours are currently unknown.  Clicking the arrow to the right of the lab will provide more information including the location of the lab and its hours.

Go to our mobile site for give it a try at https://m.oswego.edu/. We hope this will be a valuable tool to the campus, especially late in the semester when all of those papers are due.  Reload the page often though to make sure you have the latest availability counts.

 

Google Chrome Now the Default Web Browser in Labs and Classrooms

Previously, Internet Explorer (IE) was the default browser in labs and classrooms. However, with the increasing security vulnerabilities in IE, especially the one affecting IE versions 6-11 late last spring, we decided it would be a good time to re-evaluate the default browser.

To help us decide, we took a look at what browsers are accessing the SUNY Oswego website. From the network traffic originating from both on and off campus, Google Chrome is number one.   We also took a look at just the traffic originating from on-campus and that also was Chrome. Given that, coupled with the fact that SUNY Oswego is a Google Apps campus, we decided to promote Chrome.

As you can see from the image below, Chrome, IE and Firefox are still available for use from the quick launch bar on the bottom of the screen.  However, if you click on an HTML link within an application such as PowerPoint or Word, the default browser will be launched.

 

July Lynda.com Contest Winner Announced, August Contest Underway

lynda_logo1k-d_72x72We are pleased to announce the second winner of our summer Lynda.com contest is Laurel Huff, who accumulated the most viewing hours for the month of June and won a $50 Amazon gift card. Congratulations Laurel!

Just a reminder that we still have one remaining contest left for the summer. Submit a creative work to show off how you use Lynda, or what you use Lynda for (could include, but is not limited to: Writing, Poster design, video, etc…). Submit your work by Aug. 31st to daniel.laird@oswego.edu. The best entry wins a $50 Amazon gift card. So be sure to check out the full set of amazing online video in the Lynda.com library at http://www.oswego.edu/lynda.