Category Archives: Web

Help Desk Self Service – Submit and Check Tickets Online

CTS is happy to announce an online system that will allow you to interact with the Help Desk from your web browser.   The system is called “Self Service” and is available from a link with the same name on the www.oswego.edu/help website.

Log into Self Service with your Laker NetID and you’ll see a page that looks like the following:

The system is divided into three sections.

The “Get Help” section allows you to submit a new ticket if something isn’t working or if you just need to ask a technical question.  You can also check the status of your tickets from this area.

The “Service Catalog” is where you can browse the CTS catalog of requests.  It is broken into student and employee requests.  These requests range from installing a piece of software in a computer lab, requesting a technical training or registering a third device on the residential network.  The shopping cart allows you to “order” items now or at a later time.

The “Knowledge” section allows you to search for answers to your SUNY Oswego technical questions.  The articles have been written by CTS staff to assist in answering commonly asked technical questions related to the services used on campus.  Be sure to check the “Twitter Updates” for the latest news from CTS and to follow us.

We’d like to thank members of the campus, including faculty, staff and students, that volunteered their time to test out the system before releasing it to the campus.  They provided us with extremely valuable feedback to make the service even better before reaching you.

Please feel free to explore Self Service at www.oswego.edu/help and let us know what you think.

Check Computer Availability from the SUNY Oswego Mobile App

In partnership with Public Affairs, CTS would like to announce the availability of the “LabStats” module in the SUNY Oswego mobile app.  You can find it in the bottom row of the app.

The LabStats module lets you see the availability of computers in select computer labs BEFORE you actually go to them.   Clicking on the module, will give you information about the current utilization of the following labs in real time:

Note that the icon to the left of the lab, lets you know if the lab is currently open for general access, closed to general access or hours are currently unknown.  Clicking the arrow to the right of the lab will provide more information including the location of the lab and its hours.

Go to our mobile site for give it a try at https://m.oswego.edu/. We hope this will be a valuable tool to the campus, especially late in the semester when all of those papers are due.  Reload the page often though to make sure you have the latest availability counts.

 

Google Chrome Now the Default Web Browser in Labs and Classrooms

Previously, Internet Explorer (IE) was the default browser in labs and classrooms. However, with the increasing security vulnerabilities in IE, especially the one affecting IE versions 6-11 late last spring, we decided it would be a good time to re-evaluate the default browser.

To help us decide, we took a look at what browsers are accessing the SUNY Oswego website. From the network traffic originating from both on and off campus, Google Chrome is number one.   We also took a look at just the traffic originating from on-campus and that also was Chrome. Given that, coupled with the fact that SUNY Oswego is a Google Apps campus, we decided to promote Chrome.

As you can see from the image below, Chrome, IE and Firefox are still available for use from the quick launch bar on the bottom of the screen.  However, if you click on an HTML link within an application such as PowerPoint or Word, the default browser will be launched.

 

Check out Lynda.com this summer and win prizes!

lynda_logo1k-d_72x72Your subscription to Lynda.com at SUNY Oswego is available to you over the summer at www.oswego.edu/lynda. Just login using your Laker NetID. There are some great videos on preparing your resume, job searching, social media, software use and much, much more.

As a further incentive to check out Lynda, we are offering you three opportunities to win a $50 Amazon gift card!

June: $50. Amazon gift card to the student who receives the most certificates of completion for the month of June

July: $50. Amazon gift card to the student with the most hours watched for the month of July

August: $50. Amazon Gift card. Submit a creative work to show off how you use Lynda, or what you use Lynda for. (could include, but is not limited to: Writing, Poster design, video, etc…) Submit your work by Aug. 31st to daniel.laird@oswego.edu.

FireFox Upgrade Scheduled for Winter Break

Recently, CTS finished preparing a new version of Firefox for campus use. We will be upgrading Firefox to version 26.  This upgrade will be pushed out remotely to all campus PC machines starting at 8:30AM on January 2nd, 2014. Note that when upgrading, all of your bookmarks (favorites) will be saved.

When you open your newly upgraded browser for the first time, you will see three prompts regarding Java. Below is an image of each prompt, and what you should do when you see it.

The First Prompt

java prompt 1

When you see this prompt, click where it says Tap here….

The Second Prompt

java prompt 2

You should now be given two options. Choose the 2nd: Allow and Remember.

 

The Final Prompt

java prompt 3

If you’re reading this, it means you’re at the last step before the Internet. Hooray! Make sure the box is checked next to Always trust, then press Run.

If you experience any issues with this upgrade, please call the Help Desk at 315.312.3456.

 

Upcoming Changes to myOswego

Look for some login changes coming to myOswego and its associated applications in the next few weeks.

CTS has been working on streamlining authentication into multiple systems that use the same username and password, primarily your Laker NetID.  Two of those systems are myOswego and DegreeWorks.  In the next few weeks, a new technology called Single Sign-On will be implemented to accomplish this.  The myOswego webpage will be changed to something similar to the following.

 

Existing students, faculty and staff will use the “Single Sign On” button to login.

What is Single Sign-on (SSO)?  It is a technology that allows services to share authentication credentials without having the user login to each service.   In the context of myOswego, once you login to myOswego, you will also be logged into Degreeworks.  You will not have to enter your Laker NetID again to access Degreeworks.  However, this also means you must be vigilant about logging out of all systems using SSO.  If you forget to log out, you leave yourself signed into both systems.

CTS will be expanding single sign-on to other services in the future.

 

Online Web Conferencing with Blackboard Collaborate

On May 17, the Elluminate Live online synchronous collaboration tool was upgraded to Blackboard Collaborate.  Blackboard purchased the company along with a competing product called Wimba in 2010.  Blackboard used the best of both products to create Collaborate and is their future direction for online conferencing.

Blackboard Collaborate has been used at SUNY Oswego for teaching classes, online office hours, workshops, demonstrations and presentations.  It allows the presenter and attendees to be located in different physical locations.  Video, audio, polling questions, chat, application sharing, and team breakout rooms allow many face-to-face classroom functions to be accomplished online.

Blackboard easily integrates with ANGEL and with the addition of the Collaborate nugget on the Communicate tab of your course, you can be on your way to creating online sessions. Once created, students merely login to ANGEL, go to the Communicate tab of your course and click on a link to join the session.  Instructors also have the option of recording sessions which can also be accessed through the nugget.

For more information on Collaborate, visit our web conferencing page.

Did You Know About the SUNY Oswego Mobile App?

SUNY Oswego has an official SUNY Oswego Mobile App.  Users of iPhone and Android devices can do a search for “SUNY Oswego Mobile” to download it.  You’ll then have access to dining hall menus, the library databases and catalog, athletic game schedules and articles, campus news and events, campus maps and campus directory.

If you’d rather skip the app and just use the browser on your phone, you can do that too.  Just point the browser to http://m.oswego.edu.

Google’s New Compose and Reply Experience

If you have not already received prompts to preview the new compose and reply experiences in LakerApps Gmail, you can expect to soon.  Google is allowing users to preview the new experiences prior to rolling them out as permanent features.

In his blog post dated October 30, 2012, Product Manager Phil Sharp says “We’re always trying to make Gmail faster and easier to use, so today we’re introducing a completely redesigned compose and reply experience that does just that.”

You’ll know when you are able to preview the new compose experience the next time you compose a new message.  If the feature has been rolled out to you, a window similar to the following will display.  When you are ready to start, click the blue “Got It” button.

 

 

 

From then out, a separate “New Message” window shows up in the lower right corner of your screen, overlaying your inbox.

 

 

One of the reasons for this change is to allow you to easily refer back to email messages without leaving your new message. You can also do email searches and monitor new mail as it arrives. If the new message window is obstructing your view while referring back to messages, simply click the minimize button in the upper right to temporarily get it out of your way.

Some additional features include:

  • Automatic resizing of the compose window based on the length of your message.
  • When typing in your list of recipients, you’ll now see photos in the autocomplete feature.
  • Ability to insert images inline with your text.
  • Formatting and attachment options are now at the bottom of the compose window.
  • Minimize, pop-out the message as a separate window or save it as a draft for later ( the “x” button) using the icons in the upper right.
  • Full discard of a message using the trash can icon in the lower right.
  • Insert a calendar invitation.
  • Coming soon – inserting emoticons and read receipts.

The new reply experience also introduces some changes. In the same blog post dated October 30, 2012, Phil Sharp says the “reply experience has been designed to fit better inline as part of your conversation — replies take up much less vertical height, intelligently expand to fit your content, and always keep the recipients and other controls in view no matter how long your message gets.”

Similar to how the new compose features were introduced, you’ll be notified of using the new reply experience the next time you hit the reply button. If the feature has been rolled out to you, a window similar to the following will display. When you are ready to start using it, click the blue “Got It” button.

 

 

 

 

From then out, a separate “New Message” window shows up in the lower right corner of your screen, overlaying your inbox.

 

 

 

For additional help in using the new compose and reply experiences, please refer to “Gmail’s New compose and reply experience.