Category Archives: Uncategorized

Campus-wide Network/Voice Services Outage – Sunday 1/12 6am-10am

Campus Technology Services will be upgrading core network equipment in Culkin Hall this Sunday, January 12 from 6:00am to 10:00am. These upgrades will allow the necessary expansion and flexibility for future infrastructure planning.

The following campus services will be unavailable during this timeframe:

  • Internet and Internet 2 access (wired or wireless)
  • Voicemail system
Basic internal voice services will still function. During the outage timeframe, University Police can be reached at (315) 343-0904.
If you have further questions, please contact the Help Desk at 315.312.3456 or You can also interact with us and view updates posted to our Facebook and Twitter pages at and


Improvements to WiFi Access for Guests

CTS has made it easier for guests of the College to use the WiFi network while visiting campus.

This semester, individual guests of the College can now register for WiFi access with their campus departmental sponsor.  The sponsor can then create a username and password to be used on the “Oswego-Guest” wireless network.  It is recommended that guests do not use this network for sensitive transactions as it is an insecure network intended to provide primary access to web-based Internet resources.

CTS will provide this as an interim solution while we continue to improve WiFi access for all faculty, staff, students and guests.  This includes capacity planning to introduce WiFi in all academic and residential spaces as well as improving ease of use, while still securing campus resources.

For those faculty and staff wishing to sponsor a guest, please see the Guest Wifi Registration instructions.

For any questions, please contact the Help Desk at x3456 or

Work Continues to Resolve myOswego Registrations

The interface change that was applied to myOswego yesterday, Wednesday, 11/13 did not totally resolve the registration problems we have been experiencing under heavy load.

CTS has been working with Ellucian, the company that makes the myOswego product. We have a high priority support case opened and will continue collaborating with them until the issue is totally resolved.

Stay tuned as we may need to set aside some time to make further changes.

myOswego Interface Change

Over the past week, myOswego has had problems servicing student course registrations causing the system to be slow or unresponsive.  We have reason to believe that the new tabbed user interface applied several weeks ago might be the root of the problem.  This occurs under heavy registration load.

To rectify the problem, we are going to revert back to the old user interface.  This will be done at 5am, Wednesday, 11/13.

We will continue to post updates to our Facebook and Twitter pages at and

We apologize for the inconvenience this has caused. If you have further questions, please contact the Help Desk at 315.312.3456 or

CTS Fall 2012 Workshops

CTS is now offering fall technical workshops on a variety of topics ranging from LakerApps Gmail, Calendar, Docs and Sites to Lecture Capture, Multimedia creation, Microsoft Word, Excel and Powerpoint.  We have a few new workshops this semester featured below.

Our “CTS Services” workshop will review all of the available technical services available to you as a member of SUNY Oswego.  By now you have probably heard of myOswego, ANGEL and perhaps LakerApps, but do you know about other technology services available to you?  Do you also know about employee discounts on personal cell phone, computers and software?  This presentation will inform you of additional technology services such as access to licensed software for work and/or your personal computer, web conferencing software, the SUNY Oswego mobile website, multimedia creation and editing software, lecture capture services, online training, employee discounts, how to keep abreast of technology alerts and news, and more.

Also new is “Maintaining Your Personal Computer.”  Come to this workshop to learn how to manage and secure your Microsoft Windows personal computer. We will review some good housekeeping items you should do to maintain a good working computer. These include installing and using anti-spyware software (spyware can dramatically slow your computer), installing and using anti-virus software, making sure Windows updates are scheduled to run on a regular basis, backing up your data and more. We will also review campus-licensed software that is available for free or minimal charge for installation on your home computer including Sophos anti-virus software (free) and Microsoft Office ($9.95 + tax).

Our “Introduction to Lecture Capture” workshop will discuss the exciting new lecture capture service at SUNY Oswego this semester. We are now enabling certain classrooms on campus with the ability to record and publish classroom lectures! Come to this workshop to discover this emerging technology we have acquired and how it has been implemented thus far. We’ll cover the journey we have taken to get to this point, as well as faculty and student reactions  during our 2 year pilot phase. We will also demonstrate how the system works and how it automatically publishes lectures to your ANGEL course after you conclude a recording so students may review them.

Lastly, our “Intro to Mountain Lion” and “Advanced Mountain Lion” workshops are available to our Mac users that have migrated to or will be migrating to Apple’s newest operating system.  Learn about some of the new features and how they might be able to help you!

Even though our “CTS Projects” workshop is not new, we also want to give that some attention as we will be serving lunch while you learn about the technology projects CTS is working on.  These are a great way to keep abreast of upcoming changes that may affect you, your department or the entire campus.  It’s also a good way to ask questions or confirm or deny any rumors you may have heard about upcoming changes!

CTS will continue to offer workshops on using LakerApps Gmail (for email), Calendar (avoid sending those back and forth emails trying to schedule a meeting with multiple people!), Docs (for document sharing and collaboration) and Sites (for creating personal web sites).  Introduction and advanced workshops on MS Word, Excel and Powerpoint will also be offered.  Elluminate Live web conferencing for synchronous online meetings, workshops, office hours, courses are available along with Multimedia Creation and Editing.

For the full offering of workshops and for registration, please visit our CTS Workshops Registration page.  Workshops are freely available to all faculty, staff and students.

Woman on cell phone smiling.

Discounts on Personal Cell Phone Plans for SUNY Oswego Employees

If you work for SUNY Oswego, you are eligible for discounts off your personal cell phone plan with AT&T or Verizon Wireless.If you are a Verizon customer, you are eligible for a 19% discount off your personal plan and up to 25% off accessories.  If you are not already receiving this discount, follow these steps:

  1. Go to
  2. Click on “Check for Employee Discounts”
  3. If prompted, enter your zip code
  4. Enter and confirm your SUNY Oswego email address
  5. An email will be sent to your SUNY Oswego email address for additional information.

If you are an AT&T customer, you are eligible for a 20% discount off your personal plan.  In order to have the discount applied to your bill, you will need to visit an AT&T store and present either your paystub or your SUNY ID card.

Image of person looking in a book as if he found an answer.

Did You Know?

Did you know myOswego underwent a change that now allows users to login using their Laker NetID?

Early this summer, myOswego was modified to accommodate the use of Laker NetID logins.  Your Laker NetID is the same username and password used to login to services such as ANGEL, the campus wireless network and the campus computer lab machines. Previously, your College ID number and a custom PIN were required to login to myOswego.   This change helps reduce the number of different logins needed to access various campus-based services.

Photo of classroom with empty desks.

Professional Development

Instructor-led workshops for the fall semester are currently being planned.  Look for sessions on LakerApps Gmail, Calendar, Docs and Sites, Word 2010, Excel 2010 and Powerpoint 2010, multimedia creation, introduction to Apple’s new operating system called Lion, introduction to Windows 7 and more.  CTS Workshops are freely available to all SUNY Oswego faculty, staff and students. Look for online registration on the CTS Training site.

Self-paced, on-demand tutorials are also available from our iTunes U site.  Tutorials covering Microsoft Word 2010, Excel 2010, PowerPoint 2010 and LakerApps Sites are currently available.

Other technical training opportunties:

  • ANGEL workshops are available from the main ANGEL website.
  • Updating your department web site with Ingeniux workshops are available at the Ingeniux Training site.
  • The Skillport e-learning software is available to all faculty, staff and students.  Skillport includes business and technology-related courses (including Office 2010) as well as courses and test preps needed to prepare you for many business and technical certifications.   Get started at the Skillport home page.
Construction sign that says CTS Work Zone

Hardware and Infrastructure Upgrades

CTS continued the expansion of the digital, Voice over Internet Protocol (VoIP) phones into Tyler and Mahar Halls this summer.   These new digital phones use the same VoIP technology installed in several buildings last summer.  Since the phones are digital, they use the campus data network to send and receive phone calls.  All users keep their existing campus phone number, but receive a new handset. More information is available in the VoIP Upgrade Frequently Asked Questions.

Infrastructure changes were completed in Cayuga Hall this summer  to support new wired and wireless connections.  A project to upgrade old networking cable began after the spring semester ended. New wired data jacks in all residence hall rooms now eliminates the need for network hubs previously required for residents to connect to the Internet.  A wireless network will be available in Cayuga residence hall rooms and common areas such as lounges by early in the fall semester.

Seven classrooms in Mahar Hall were upgraded to Advanced Technology Classrooms (ATCs) over the summer – rooms 104, 107, 114, 118, 119, 309 and 314.  All these classrooms are equipped with a computer, document camera, Blu-ray player, sound and control systems, as well as  Internet access, providing faculty with access to the latest in digital presentation technology.

Five new Advanced Technology Classrooms were also created in Wilber Hall to replace classrooms lost with the closing of Park Hall. The Communications and Methods labs from Park were combined into a single  dual projector digital lab in Wilber B5.  In addition to the standard outfitting of these smart classrooms, B4, B5 and B7 also have interactive whiteboards installed.

The Cable TV infrastructure was also upgraded this summer.  Parts of the campus cable television system and the wiring dates back to the late 1980’s and were in need of replacement.  As the first phase of a three phase project to upgrade the campus CATV in all the residence halls, a new central cable TV distribution center was installed in Lanigan Hall.  The new Lanigan equipment will directly send analog and digital signals to new fiber nodes installed in each residence hall. This new equipment and design should provide a stronger and clearer picture to each residence hall room.  Additionally, new monitoring equipment will help detect signal degradation before it becomes noticeable to viewers.

Cayuga Hall was the first residence hall to have the old cable television wiring and equipment replaced this summer. Old cabling and amplification equipment in other residence halls will be replaced over the next few summers.  For now, just sit back and relax with your favorite cable television shows.