Category Archives: Uncategorized

Google Begins Updating Their Gmail Login Page

Beginning on April 10th, Google started updating the look of their Gmail login page.

unnamed-1(Image by Google)

By altering the look of the login screen, Google is attempting to make accessing your email account a more consistent and streamlined process. The login screen will now be the same across all platforms (smartphones, tablets, and computers).

This change is only a cosmetic one. You will still use your full SUNY Oswego email address and password to sign into your LakerApps Gmail account.

Please refer to Google’s knowledge base article for more information or contact the Help Desk for further assistance.

Help Desk, Campus Technology Services
26 Lanigan | | 315.312.3456

Significant Changes to INB Banner on the Horizon

There are significant changes coming to INB Banner in the next few months due to Oracle’s plans to de-support Oracle Forms. Ellucian is replacing each INB Banner form with a Banner 9 Administrative Page ( aka Transformed Form ).

In order to prepare for this next phase of INB Banner from Ellucian, SUNY Oswego will be changing over to a required method for Banner access. The Ellucian SSO Manager must be utilized in order to provide Banner authentication. The SSO Manager uses a Central Authentication Server to login to Banner.  This means that you will need to use your Oswego Laker NetID credentials ( decker ) when logging into Banner. Your Laker NetID should be entered lowercase, and your password will be case sensitive. Your password will be the same password that you use for email and other systems on campus.

On April 26, 2017, SUNY Oswego will convert to the SSO Manager for Banner authentication. Please note the following points:

  • You will need to continue to use Internet Explorer as a browser to run Banner.

  • Any bookmarked links you may have to start Banner will no longer work. To connect to Banner, visit and click the start Banner link.

  • The new SSOmanager logon process will replace the current Banner logon prompt.

    • You no longer need to remember a separate password for Banner.

    • When you have completed work for the day, you must be sure to logout of Banner, then also be sure to exit out of ALL Internet Explorer browser windows. This is an important step to protect unauthorized access to your Banner account.

Please contact the CTS Help Desk at 315.312.3456 or with questions or if you need assistance.

Qualtrics Survey Software Now Available For Campus Use

Qualtrics is software that lets you create surveys for research, customer service, employee insights, etc.  Qualtrics is accessed from the Web so there is no actual software to install on your device.  With a web browser, you can access your surveys and data from anywhere you have an Internet connection.

Qualtrics is available to all faculty, staff, and students.  Some faculty are already using it for research studies being conducted with their students.

To get started, login with your Laker NetID to  You will then be able to start creating survey projects, collaborate with others, analyze data, and create reports.

More information is available from the Qualtrics web site.

Microsoft Office 2016 Available for Installation

Microsoft Office 2016 replaces both Microsoft Office 2013 for Windows and Microsoft Office 2011 for Mac OS. Faculty and staff who would like to upgrade to Microsoft Office 2016 on their SUNY-owned computer may do so provided system requirements are met.

Office 2016 for Windows
Please note Office 2016 is the standalone version of Office. The standalone version is an enterprise version that is a one-time install. It differs from the subscription based Office 365 available for home use.

There are not a lot of interface changes from Office 2013 to Office 2016. The main changes seem to be in the area of collaboration. If you use Microsoft’s OneDrive storage, you may now share and edit files in real-time with others. Computerworld’s “Review: In Office 2016 for Windows, collaboration takes center stage” provides more specific information.

Office applications available for the PC include Word, Excel, PowerPoint, Outlook, Access, Publisher, and OneNote.

Office 2016 for Mac
The biggest change in Office 2016 from 2011 is the replacement of the menus with Microsoft’s ribbon interface. This now makes the versions for both Windows and Mac OS consistent. In addition, integration with OneDrive is available for storage.

Computerworld’s “Review: Office 2016 for Mac offers a new interface and better features” gives a nice summary of the changes and added features.

Office applications available for the Mac include Word, Excel, PowerPoint, and Outlook.

How do I upgrade?
If you are interested in upgrading, please follow these steps:

Verify that your system meets the requirements:

– For Windows: please check the “Office Standard 2016 and Office Professional Plus 2016” section of Microsoft’s system requirements.

– For Mac: please check the “Office Home & Student 2016 for Mac and Office Home & Business 2016 for Mac” portion of Microsoft’s system requirements. Please note: Mac OS 10.10 (Yosemite) is required.

For PC Users:

– Please follow the instructions in our “How to: Install Office 2016 on SUNY-owned PCs” article. It will walk you through how to easily uninstall any existing versions of MS Office and then install Office 2016.

For Mac Users:

– Please note that Office 2016 is independent of any other Office versions you may already have installed. Therefore, you do not need to uninstall any previous versions.

– Download the Office 2016 installer from Microsoft’s website.

– Install the application. This will put it into a trial version.

Call the Help Desk, 315.312.3456, to serialize the install. This will take Office 2016 out of trial mode into a fully licensed install.

If you have any questions or need assistance at any point in the installs, please call (315.312.3456) or email the Help Desk.

Please note Office 2016 was updated in all of the computer labs and classroom computers for the fall 2015 semester.

For those wishing to formally learn more about using Office 2016, Microsoft has trainings for various programs at their online Office Training Center. In addition, “Office 2016 for Educators” is a course available on the campus subscription.

Home Use
Office 365 is available for use on up to (5) of your personal devices at no charge. Please see our related article, “Get Office 365 for Free,” on how to get started.

Vawtrak Trojan Detected on Several SUNY Campuses

Some malware has been detected at several SUNY campuses that install a banking Trojan.  This kind of malware can steal your banking account credentials and gain unauthorized access to your financial accounts.

To keep yourself protected:

  • DO NOT open any attachments or click any links inside emails that you are not expecting, even if the email appears to come from someone you know.
  • DO NOT “Enable Editing”, “Enable Macros”, or “Enable Content” in any documents, unless you have verified that the email/attachment is legitimate by contacting the email sender directly via phone.  (Do not reply to the email to verify.)
  • Make sure your antivirus program is updating daily.

In most cases, suspicious emails can be safely ignored and deleted.  If you are uncertain about the legitimacy of an email, please forward it to the CTS Help Desk (

Large-Scale Cybersecurity Attack Affects the U.S.

Earlier today, there was a large-scale cybersecurity attack is affecting most of the United States. This attack affects some of the most popular Internet websites, including, but not limited to Twitter, Spotify, Netflix, Amazon, Xbox Live, and the Playstation Network.

If you’re having trouble connecting to certain websites or online services, keep trying periodically throughout the night.

For more information on this cybersecurity attack, refer to this LA Times news article.


Adobe License Changes

Last year, CTS was able to purchase an Adobe Creative Cloud license for the campus that allowed us to install the Master Suite products on SUNY-owned equipment.  This is a subscription service that expires on 9/29.  Due to the subscription ending, we are now able to join the SUNY Adobe contract at a significant cost savings to the campus.  

There are a few changes related to this that you should be aware of:

  • The SUNY Adobe contract requires that a new serial number be used.  The existing license ends 9/29.  If you have had an Adobe product installed over the past year, you may receive an expiration notice upon launching an Adobe application.  If this is the case, please follow these instructions:
    • On a PC, please go to your start menu and choose “LANDESK Management”>“Portal Manager”.  A window such as the following will open up.  Check the “Adobe License Updater” and click on the “Launch” icon in the gray bar near the top of the listing of applications. This will update your software with the new serial number.


On a Mac, please call the Help Desk so staff can remotely fix the serial number on your device.

  • The SUNY Adobe contract continues the Home Use Program.  This program allows faculty and staff to purchase the Creative Cloud for approximately $10 to be installed on a personal device.  Previously, the Home Use Program allowed the installation on (2) machines.  This has changed to (1) personal device.  
    Adobe_License_Changes_-_Google_Docs 2
  • The SUNY Adobe contract has a restriction on the number of licenses.  Due to this, we will be scaling back the number of computer labs it is available in to the following locations:
  •      Penfield Lab, Penfield 24 Hour Room, and Penfield Lobby,
    •      Marano Campus Center 207,
    •      the residence hall labs in Oneida, Hart, Waterbury, and Scales,
    •      the departmental labs in Graphics, Communication Studies, and Technology.  

If you would like to have Adobe installed in a particular lab not on this list, please contact the Help Desk.

If you have any questions regarding the new Adobe contract changes, please feel free to contact the Help Desk at 315.312.3456 or during normal business hours.


Changes to Mahar 210 and Mahar 211 Classroom Computer Labs

Mahar 210 is a computer lab with approximately 25 PCs and Mahar 211 is a lab with approximately 25 Macs.  During the class year, these labs have been used during the day for classes and then open for general access from 6pm-10pm Monday through Thursday.  They will continue to be used for classes during the day and, new this fall semester, they will also be used for classes in the evening.  This change was made based on the need for additional labs for classes being taught later in the day as well as low usage of both labs during the general access time period.  The change will be effective Monday, August 29.    

Penfield Library Computer Lab Renovation, 5/31 – 6/14

The Penfield Library computer lab in room 100A will be under renovation starting May 31 and finishing by June 14.   During this time, the lab will be closed.  Penfield 24 hour room and Penfield Lobby computers will be available for use.  Laptops can also be signed out from the Circulation desk.

This is a photo of the current configuration of the computer lab:



The renovations will replace the center tables with new rectangular ones that will have more surface space to work on projects and assignments.  The design change is attributed to feedback CTS received through a Library student focus group that evaluated various Library services, including the use of the lab.  

Additional renovations include new carpet, a fresh coat of paint, and new chairs for the center tables.  At a later time, the tables and chairs that line the perimeter of the lab will also be replaced.

We hope the renovations will create a more visually appealing and functional place to work.

Winter Breakout Sessions Broadcast Live

Did you know that all Winter Breakout Sessions that the Center for Excellence in Learning and Teaching (CELT) puts together are broadcast live over the web? That’s right – every session from January 11th-22nd is broadcast in real-time. You can even ask questions during the session.

To see what sessions are currently being broadcast, go to the public CELT folder in Panopto, or join the CELT group on Facebook.

Perhaps you are busy at the time the session is taking place and you can’t watch it – no problem! They are recorded and archived and available for you to view at your convenience.  Just go to the public CELT folder and see what sessions have already been recorded.