Category Archives: Uncategorized

Adobe Creative Cloud Rollout on Campus

In a previous article we mentioned that there would be a charge for non-academic departments. This is no longer the case – every single SUNY owned Mac or PC will be eligible regardless of department on campus at no charge.

PC users can install the Adobe products at anytime via the Landesk Portal Manager application located in your Start Menu. If the Adobe software doesn’t appear in Landesk, click the Refresh button.  If you do not feel comfortable doing the install on your own, you may contact the CTS Helpdesk for assistance. Mac users will need to use the Self Service Portal to request a technician to install your software. You will need to identify which programs you would like installed. Popular titles such as Photoshop, Acrobat Pro, Illustrator, and InDesign are just some of the applications available. A full list of them is available on our website.

We are very excited to be one of the only SUNY schools to offer this to our faculty, staff and students. This will give us the ability to offer industry leading applications to everyone and prepare our graduates with the knowledge they need to hit the ground running in today’s workplace.  If you have any questions about these items please email the CTS Help Desk at help@oswego.edu, call 315.312.3456, or contact us via social media on Facebook or Twitter.

Adobe Creative Cloud Products Require New License Code

SUNY Oswego subscribed to the Adobe Creative Cloud (CC) during the Spring 2015 semester.  If you installed one or more of the Adobe Creative Cloud products between January 1 – June 5, 2015, you will need to update the license code which has since expired.

PC users can follow these instructions:

  1. From the Start menu, go to All Programs -> LANDesk Management -> Portal Manager
  2. Double click “Adobe License Updater”
  3. The licensing info will be updated in the background and when it has been completed, you will see a “Successful Installation” message.

Mac users should call the Help Desk to assist in the registering of the new license code.  The Help Desk can be reached at 315.312.3456 during the hours of 8am-4pm, Monday – Friday.

Please note that all the Adobe CC products are available at no charge for faculty and staff to install on their SUNY-owned device.  PC users can use the Portal Manager as explained above to install the products.  Mac users will need to call the Help Desk to arrange an install.  An option to install the Adobe CC products on employee personal devices is also available for a small fee.  We are working on gathering the details and will post them here in the very near future.

 

Blackboard Automatic Migration Deadline – June 7

This is a reminder from a previous communication that the automatic migration of Fall 2015 ANGEL course shells to Blackboard is June 7.  If you would like to take advantage of this option, please follow the steps outlined on the Migration FAQ page, question 2. You must complete the steps by June 7 to ensure course shells are migrated on June 8.  NOTE: This is a one-time only process!

After June 7, the following migration options are available:

1) Self-Migration – Available anytime

Instructions on how to migrate content yourself are on the campus Blackboard Learn website on the Migration Resources page, under “Open SUNY ANGEL to Blackboard Learn Migration Guide.”

2) No Migration – Manually Add Content to Bb Learn – Available anytime

Fall 2015 course shells are now available in Blackboard Learn. You can upload or add content to them at any time. Get started by pointing a Google Chrome or Mozilla Firefox web browser to www.oswego.edu/bb.

ANGEL End of Life

It is important to remember that Blackboard Learn will be the only campus supported learning management system (LMS) as of the Fall 2015 semester. The last day ANGEL access will be available is Monday, August 31, 2015. After that, any attempts to access it will be redirected to Blackboard Learn. This means that any needed ANGEL content must either be saved and downloaded to your computer or migrated to Blackboard Learn.

Spring 2016 Course Content

If you have ANGEL content you may not be migrating but would like to use in the future, you will need to create an ANGEL Export file. This file will not include student work and must be imported into Blackboard Learn to be viewable. Please see Creating ANGEL Course Archive File for instructions on creating export files.

Bb Learn Training

We will be offering numerous Blackboard Learn workshops throughout the summer. In addition to the workshops, office hours are available for individual assistance.  Those times are also available from the workshops page.

Additional information about the migration is available from the Blackboard Migrations FAQs page. Blackboard related questions can be sent to bbhelp-list@ls.oswego.edu. Please do not hesitate to contact us with your questions or concerns. The number one lesson we’ve learned is to start the migration process early!

 

Laker Apps Offline Now Available

Starting Friday, May 15th at 4:30 p.m., users of Google Chrome will be able to use Laker Apps powered by Google without having to be online. This new “Offline mode” will enable people complete many tasks even while they do not have an active connection to the Internet.

These abilities include:

  • Gmail:  Read and send messages when there is not a network connection.  Users will be able to read up to one weeks worth of their email.  They can also send messages while offline that will then automatically send when they get a network connection.
  • Calendar: View your calendar while offline
  • Docs, Sheets, Slides:  Edit and/or create these types of documents offline and the additions/edits will be synced the next time there is a network connection.

To learn how to setup Laker Apps Offline, please read the related knowledge base article.

ANGEL End of Life Approaching

It’s hard to believe that the semester is almost over and with it the first cohort of Blackboard Learn users. We have all gained experienced and insight on the migration from ANGEL to Blackboard Learn that has shaped our campus plan.

As we prepare to migrate the rest of the campus, we wanted to make you aware of a few important items including migration paths and the decommissioning of ANGEL.

ANGEL End of Life

First, it is important to remember that Blackboard Learn will be the only campus supported learning management system (LMS) as of the Fall 2015 semester. The last day ANGEL access will be available is Monday, August 31, 2015. After that, any attempts to access it will be redirected to Blackboard Learn. This means that any needed ANGEL content must either be saved and downloaded to your computer or migrated to Blackboard Learn.

Migration Options:

The following describes various migration paths.

1) Automatic Content Migration – Available Prior to June 8

Open SUNY will be migrating all Fall 2015 ANGEL course shells to Blackboard on June 8.  If you would like to take advantage of this option, follow the steps outlined on the Migration FAQ page, question 2. You must complete the steps by Sunday, June 7, 2015.  NOTE: This is a one-time only process!

2) Self-Migration – Available anytime

Instructions on how to migrate content yourself are on the campus Blackboard Learn website on the Migration Resources page, under “Open SUNY ANGEL to Blackboard Learn Migration Guide.”

3) No Migration – Manually Add Content to Bb Learn – Available anytime

Fall 2015 course shells are now available in Blackboard Learn. You can upload or add content to them at any time. Get started by pointing a Google Chrome or Mozilla Firefox web browser to www.oswego.edu/bb.

Spring 2016 Course Content

If you have ANGEL content you may not be migrating but would like to use in the future, you will need to create an ANGEL Export file. This file will not include student work and must be imported into Blackboard Learn to be viewable. Please see Creating ANGEL Course Archive File for instructions on creating export files.

Bb Learn Training

We will be offering numerous Blackboard Learn workshops throughout the rest of the semester and summer. In addition to the workshops, office hours are available for individual assistance.  Those times are also available from the workshops page.

Additional information about the migration is available from the Blackboard Migrations FAQs page. Blackboard related questions can be sent to bbhelp-list@ls.oswego.edu. Please do not hesitate to contact us with your questions or concerns. The number one lesson we’ve learned is to start the migration process early!

Best Wishes,  

-The Blackboard Migration Team (CTS, Extended Learning, Penfield Library)

 

Penfield Computer Lab to be Open 24 Hours for Finals

The Penfield Computer lab in 100A Penfield will be open 24 hours starting Sunday, May 3rd at 10 am through Friday, May 15th at 4:30 pm.

Penfield Library and CTS have collaborated on opening the lab 24 hours during the last two weeks of the semester to allow for additional workspace for students needing to complete classwork. This will be in addition to the adjacent 24 Hour Room. The Penfield Lab area will be designated as quiet work space, while the 24 Hour Room will be designated for group work.

During the period from 12am – 8am, students may enter the Penfield Lab from the same outside doors they would use to enter the 24 hour room on the west side of the building.  Penfield Lab will be accessible from the doors in the hallway leading into the 24 Hour Room.

There will be no entry to the actual Library lobby and upper levels from Penfield Lab.

There is a printer in the Penfield Lab that will be available to use from 11:30pm – 8am through December 12th while Penfield Lab stays open 24 hours. Select “Penfield Lab 24Hr Queue” from the list of available printers.  Please use the Lobby printers during the day, from 7:45am-11:45pm. Select “Penfield B/W” from the list of available printers.  All printers are configured to work with your allocated print quota.

We hope this change in hours will be beneficial.  If you have any feedback, good or bad, please email help@oswego.edu and let us know.

CTS Recommendations for Electronics Use During Scheduled Power Testing – 3/17

SUNY Oswego must complete testing of the high-voltage switch gear installed as part of the Shineman construction project.

Between 8 a.m. and 4:30 p.m. Tuesday, March 17, during spring break, testing will affect the electrical systems on campus in many buildings north of Route 104, including: Building #20, Culkin, Hewitt Union, Lanigan, Lee, Mahar, Marano Center, Park, Penfield, Rich, Shady Shore, Shineman, Tyler, Walker and Wilber. Also affected with be these residence and dining buildings in Cayuga, Funnelle, Hart, Johnson, Lonis, Mackin, Moreland, Oneida, Onondaga, Riggs, Scales, Seneca, Waterbury, The Village, Cooper Dining, Lakeside Dining, Littlepage Dining, Pathfinder Dining.

Sheldon Hall, the Parking Office and King Hall will not be affected.

During testing you may notice “blips” in the power or lights flickering up to a possible 5 to 10 minutes’ outage. HVAC equipment could be powered down at times to protect sensitive equipment and shed electrical usage. All emergency generators and backup lighting will be operable during testing.

CTS makes the following recommendations for electronic use during this testing period to help minimize equipment failure and minimize loss of productivity.

• If you will not be on campus March 17, please turn off and unplug all of your electronic equipment prior to your departure from campus. This includes any computers, monitors, printers, scanners, etc.

• If you will be on campus March 17, please turn off and unplug any equipment that will not be used during the testing period.

• If you have a fully charged laptop that can be disconnected from power during the testing period, please use it.

• If you are using a desktop computer, please save your work frequently.

Please note that campus network equipment and servers are configured with battery back-up power. Therefore we do not expect any disruptions connecting to the campus wired and wireless networks, nor to any technology services including the use of phones.

If you have any questions or concerns related to the outage, please contact: Outage Coordinator John Bricker at 315-312-3200.

If you have any questions related to electronic usage during the testing period, please call the Help Desk at 315.312.3456.

Your understanding and cooperation is appreciated.

New Service Available: eduroam

SUNY Oswego is proud to announce that we will be participating in the eduroam network. eduroam (education roaming) is the secure, world-wide roaming access service developed for the international research and education community.

eduroam allows SUNY Oswego faculty, staff and students to connect to the wireless Internet while visiting other schools in the eduroam network. It even gives visiting scholars, from schools within the eduroam network, access to our wireless Internet without having to set up a guest account. Simply sign into the network using your full email address and password. More information about how to connect to eduroam can be found here.

It’s important to know that eduroam is strictly a guest network. eduroam will be available in classrooms and administrative areas and faculty/staff can connect to it. However, they will not have access to certain SUNY Oswego resources like Banner and R25.

If you’d like to see who’s in the eduroam network, more information can be found here, or contact the CTS Help Desk at help@oswego.edu or 315.312.3456 with any questions or concerns.

 

CTS Rolls Out New VPN Client

In an attempt to improve access to services from off-campus, CTS is rolling out a new Virtual Private Network (VPN) application available to all faculty and staff.

The VPN allows you to securely connect to the SUNY Oswego network to access resources that normally you would be unable to reach while off campus. The new, web-based VPN makes it possible to connect to the following services while you’re away from campus:

  • Banner
  • BDMS (Banner Document Management System)
  • Degreeworks
  • Academic Events Calendar
  • your network-shared folders

The VPN is available at https://vpn.oswego.edu/facstaff. You can log into the service using your Laker NetID and password.

The application is still in its early stages so it may not have access to all of the services you need. If this is the case, please contact the CTS Help Desk, at 315-312-3456 or help@oswego.edu. You can also contact us with questions or suggestions on how to improve our VPN. Your feedback is extremely important to us.

Phishing Emails

Phishing Attempt

A phishing email is a scam by which a person is tricked into giving their confidential information to a third party so they can use it for illicit purposes.

The above image is an example of a phishing email. Even though Campus Technology Services would never ask for any personal information over an email, there are a couple of things to keep in mind when faced with emails like this. First, always check the address from the sender, not just the name, and, secondly, always hover over links included in the emails to see where they will take you.

Most importantly, if you see something suspicious, please say something! Marking emails as spam will help Google better detect illicit messages in the future. For more information, you can visit this Google Support Article about phishing, or reach out to the CTS Help Desk. The Help Desk can be reached at help@oswego.edu or 315-312-3456.