Category Archives: Software

Mobile Office Apps

We’re often asked about Office apps on the iOS and Android mobile operating systems. While an official Microsoft Office app does exist for most mobile systems, it requires an active Office 365 subscription. For those users who don’t have that subscription (probably you, if you’re reading this), there are several great alternatives.

I recommend the official Google Drive app, available for iOS and Android systems. It allows you to access all of your LakerApps files stored on Drive, including spreadsheets and presentations. Best of all, it’s free!

Alternative apps can be found under the “Productivity” category on the Google Play and iOS App Store. A popular iOS alternative is Pages ($9.99), an Apple made app. On the Android side of things, expert Office aficionados prefer Quickoffice Pro ($14.99) for an expensive experience.
Drop us a line in the comments and let us know what mobile Office you prefer!

CTS to Implement New Helpdesk Software

Campus Technology Services (CTS) is pleased to announce its adoption of ServiceNow, a cloud-based helpdesk ticketing system that will replace the current HEAT system on Friday, May 3.

ServiceNow is an industry-leading product with many notable clients, such as Emory University, Loyola Marymount University, Staples, SONY Pictures, and Yale University. It will allow CTS to track and service the campus community’s tech support issues more efficiently.

As part of the new system’s functionality, you will receive email updates whenever your tickets are modified (or if a staff member needs to communicate with you about them). These messages will originate from oswego.service-now.com, not oswego.edu. In most cases, any reply you make to these emails will be automatically appended to your open ticket(s).

CTS plans on extending capabilities of ServiceNow in the near future, including a self-service web page that will allow our users to log their own tickets and check the status of those tickets online. We look forward to serving you better with these new tools and welcome your feedback as we make additional enhancements.

 

CTS Teaching Approximately 20 Sessions During Winter BreakOut

CTS will be teaching approximately 20 sessions on various topics during the 2013 CELT-sponsored Winter BreakOut being held from Jan. 16 – 25.

Michael Pisa, interim Chief Technology Officer had this to say in regards to the department’s participation,

“CTS is offering a rich menu of technical trainings during Winter BreakOut scheduled for January 16-25.  If you haven’t been to the Cyber Security Awareness training, don’t miss Tyler Wrightson from GreyCastle Security.  He teaches a very engaging training and certainly gets you thinking about cyber security at work and at home.  If you are looking for ways to become more productive in your use of LakerApps Gmail, Calendar and Drive, we have a number of short sessions geared towards specific features that can do just that.  If you’ve been thinking about lecture capture for recording your classes, make sure to attend the introductory session.  Elluminate web-conferencing continues to gain ground for those interested in synchronous online meetings.  Elluminate will be upgraded to Blackboard Collaborate in Summer 2013, so if you are already using Elluminate, be sure to attend the preview session.  Lastly, we always have a lot of projects we are working on in CTS.  Come to our ‘CTS Projects’ session to learn about those that may affect you, your department or the entire campus. Hope to see you there!”

Below are the sessions CTS will be offering.  Be sure to click on the session name to read the full description of the course.  If you’d like to attend a session, be sure to register, using the “Register” link!

Cyber Security
Tyler Wrightson from GreyCastle Security will be back on campus January 16th giving two additional Cyber Security Awareness trainings.  He was on campus in October and November giving a knowledgeable and engaging training for faculty, staff and students on many security topics ranging from passwords and social engineering to mobile device and physical security for both work and home.  See our article entitled: “Did You Miss the Cyber Security Awareness Training?”

Elluminate
Elluminate Web-Conferencing has been used on campus for conducting synchronous online meetings for a variety of purposes including courses, meetings, workshops and more.  Elluminate will be upgraded to Blackboard Collaborate during Summer of 2013.  If you are a current Elluminate user or will be for the Spring, please attend the preview session to learn more about it.

CTS Projects
Come to the CTS Projects session to learn about the projects CTS is currently working on and those being planned that may affect you, your department or the entire campus.

Lecture Capture
CTS officially released the Panopto lecture capture service in specific rooms during the Fall 2012 semester.  We have an introductory session for those that would like to learn more about the service, how it works and how it is being used.  We also have an advanced session for those that have already been using the service that will show more advanced features and uses of the system.

Captioning
If you are working on a multimedia project and need to caption it, be sure to attend the following:

ANGEL
Have an ANGEL Question you’d like answered? Want to see how to use a certain feature?  Maybe you’re just having a problem you can’t fix?  Our team of local experts can help you out.

LakerApps
We have a number of LakerApps sessions geared towards making your life a little more productive.  Learn about specific features that could make it easier to read and compose email, create meetings and get notified of them, work and collaborate on documents:

Google’s New Compose and Reply Experience

If you have not already received prompts to preview the new compose and reply experiences in LakerApps Gmail, you can expect to soon.  Google is allowing users to preview the new experiences prior to rolling them out as permanent features.

In his blog post dated October 30, 2012, Product Manager Phil Sharp says “We’re always trying to make Gmail faster and easier to use, so today we’re introducing a completely redesigned compose and reply experience that does just that.”

You’ll know when you are able to preview the new compose experience the next time you compose a new message.  If the feature has been rolled out to you, a window similar to the following will display.  When you are ready to start, click the blue “Got It” button.

 

 

 

From then out, a separate “New Message” window shows up in the lower right corner of your screen, overlaying your inbox.

 

 

One of the reasons for this change is to allow you to easily refer back to email messages without leaving your new message. You can also do email searches and monitor new mail as it arrives. If the new message window is obstructing your view while referring back to messages, simply click the minimize button in the upper right to temporarily get it out of your way.

Some additional features include:

  • Automatic resizing of the compose window based on the length of your message.
  • When typing in your list of recipients, you’ll now see photos in the autocomplete feature.
  • Ability to insert images inline with your text.
  • Formatting and attachment options are now at the bottom of the compose window.
  • Minimize, pop-out the message as a separate window or save it as a draft for later ( the “x” button) using the icons in the upper right.
  • Full discard of a message using the trash can icon in the lower right.
  • Insert a calendar invitation.
  • Coming soon – inserting emoticons and read receipts.

The new reply experience also introduces some changes. In the same blog post dated October 30, 2012, Phil Sharp says the “reply experience has been designed to fit better inline as part of your conversation — replies take up much less vertical height, intelligently expand to fit your content, and always keep the recipients and other controls in view no matter how long your message gets.”

Similar to how the new compose features were introduced, you’ll be notified of using the new reply experience the next time you hit the reply button. If the feature has been rolled out to you, a window similar to the following will display. When you are ready to start using it, click the blue “Got It” button.

 

 

 

 

From then out, a separate “New Message” window shows up in the lower right corner of your screen, overlaying your inbox.

 

 

 

For additional help in using the new compose and reply experiences, please refer to “Gmail’s New compose and reply experience.

 

Windows 8 Announcement

On Friday, October 26th Microsoft released the new Windows 8 operating system. There are several compatibility and training issues with this new release, thus Campus Technology Services (CTS) does not plan on supporting it at this time. If you have a personal device with Windows 8 installed that you wish to use on the campus network, that device may not work with on-campus wireless in either academic or residential areas. CTS is working with our vendor to obtain updates necessary to provide on-campus wireless functionality.

 

For students living on campus, our latest version of Cisco NAC Agent is Windows-8 compatible and will work with ResNet if you are connecting via Ethernet cable.To keep up-to-date with the latest compatibility developments, please check the CTS website at www.oswego.edu/cts or our Facebook group at www.facebook.com/SUNYOswegoCTS.
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Multimedia Production Room Services

 

 

CTS and Penfield Library have teamed together to provide a Multimedia Production Room, which is located in room 210 across from the Periodicals/Media Desk in the Penfield Library. This room can be used by faculty, staff and students to create multimedia projects using audio and video.  It is equipped with the following:

  1. A PC and Macintosh desktop computer with 24 inch monitors
  2. A Logitech Webcam Pro 9000 video camera for the PC and a built-in camera for the Mac.
  3. A Plantronics Audio DSP-400 Headsetwith noise cancelling microphone for both systems
  4. Your choice of the following recording software available on both systems:
    1. Audacity (for audio only)
    2. Camtasia (for audio and/or video)

Staff from Penfield and CTS are available to assist you should you need an orientation to the room or assistance using any of the hardware or software.  For more information, please visit the Multimedia Site.

 

Featured Article: Get Ready for Windows 7

CTS is preparing to upgrade campus-owned PCs to the Microsoft’s Windows 7 operating system over the next year and a half.

All new computers delivered to faculty and staff this spring semester will have Windows 7 pre-installed. One Advanced Technology Classroom in Lanigan 105 will have Windows 7 installed later in the semester so we can determine if there might be any issues upgrading ATCs to the latest operating system.  In addition, the Penfield Computer lab (not the 24-hour lab) will be upgraded to Windows 7 sometime in the Spring 2012 semester so testing can also be done there to determine any issues.

CTS will be conducting Windows 7 workshops every two weeks this Spring semester.  Please see our Workshops page for dates/times and registration.

In addition, we are also working on a website that will have more detailed information on the upgrades with links to online training tutorials.  That website is at www.oswego.edu/cts/windows7.
updates

Campus-owned Computers Will Be Receiving Regular Operating System and Software Updates

To remain current with operating system, security, and other software releases, CTS will be updating college-owned computers, servers and services throughout each semester.For college-owned computers assigned to faculty and staff, these updates will occur weekly on Wednesdays.  On these “Patch Wednesdays,” CTS staff will remotely push, via the campus network, operating system and/or security patches as well as new versions of particular software, such as Firefox, Adobe Reader, etc. to your computer.  These updates will occur early Wednesday mornings.  You may see a slight decrease in performance as the updates are applied to your computer.

At other times, updates to campus servers or services will take place which may interrupt service.   These updates may include server operating system or security patches and/or new versions of campus software used for accessing online services.  Examples include updates to Banner, myOswego, the campus wireless system, etc.

For both types of updates, CTS will thoroughly test the updates before they are distributed.

To stay informed regarding these updates, please visit the CTS Computer and Services Updates Schedule page at http://www.oswego.edu/cts/updates.html.  This schedule will be revised frequently as needs develop. Any update that may result in a disruption of service will be announced via email as well as posted to the updates Schedule.

Photo of woman on video conference on PC with man on screen.

Web Conferencing Options

Have you ever wished you could bring a remote speaker to your class?  Ever wanted to conduct an online meeting with people from afar?  Teach a class online with a synchronous component?  If so, there are a couple of options available to you.

CTS has been working on making two different web-conferencing services available.  They are both software-based solutions using Skype or Elluminate.

You may have used Skype before from home to see and communicate with friends or family.  For those that might not have used it before, Skype allows you to communicate with someone online using your computer, a webcam and a microphone.  Skype requires that both people have an account created with them.  Once you are both logged in, one can “call” the other to initiate a conversation.  Skype is good for one-to-one communication.  It does not have the ability to call more than one person.  Not yet, anyway.

Elluminate is also web-conferencing software that can be used to communicate online with many people that are physically in different locations.  As with Skype, you can use a webcam and microphone to communicate.  It also has some features geared towards teaching and learning including break-out rooms where the presenter can divide the online participants into groups to work on activities, sharing of computer desktops or applications, sharing of files and multimedia, polling activities, Powerpoint presentations and whiteboard areas.

When might you use Skype on-campus?  Perhaps you need to collaborate with another person at a different university for research or a presentation for an upcoming seminar or conference.  Perhaps you would like to invite a presenter into your class, but they cannot be physically present.  You could “call” them on Skype and present them to your class using an Advanced Technology Classroom (ATC).

All ATCs have Skype installed on the podium computer ready for you to use.  If you would like to have Skype installed on your office computer, you may do so from the LanDesk Desktop Manager.  Simply go to the Start Menu->Programs->LANDesk Management->Desktop Manager.  In the window that opens up, click the checkbox next to “Skype” and click the “Deploy” button.

When might you use Elluminate?  Some examples include online office hours, teaching a class, teaching a workshop, holding online meetings, all with people that are physically located in different areas.

Anybody wishing to use Elluminate from within ANGEL may do so by enabling the Elluminate nugget and then simply creating a room and instructing their students to enter the room on a certain date/time.  Presenters not using ANGEL will need to have an Elluminate account and room created.  Participants do not need an account to participate.  The presenter just needs to send them the link to the room and the date/time to enter.

Anyone who would like to use either Skype or Elluminate and needs a webcam or headset can request one by visiting the Technology Support Center in 26 Lanigan Hall during normal business hours.

Please review our CTS Web Conferencing options web site for further details.