CTS is happy to announce an online system that will allow you to interact with the Help Desk from your web browser. The system is called “Self Service” and is available from a link with the same name on the www.oswego.edu/help website.
Log into Self Service with your Laker NetID and you’ll see a page that looks like the following:
The system is divided into three sections.
The “Get Help” section allows you to submit a new ticket if something isn’t working or if you just need to ask a technical question. You can also check the status of your tickets from this area.
The “Service Catalog” is where you can browse the CTS catalog of requests. It is broken into student and employee requests. These requests range from installing a piece of software in a computer lab, requesting a technical training or registering a third device on the residential network. The shopping cart allows you to “order” items now or at a later time.
The “Knowledge” section allows you to search for answers to your SUNY Oswego technical questions. The articles have been written by CTS staff to assist in answering commonly asked technical questions related to the services used on campus. Be sure to check the “Twitter Updates” for the latest news from CTS and to follow us.
We’d like to thank members of the campus, including faculty, staff and students, that volunteered their time to test out the system before releasing it to the campus. They provided us with extremely valuable feedback to make the service even better before reaching you.
Please feel free to explore Self Service at www.oswego.edu/help and let us know what you think!
In partnership with Public Affairs, CTS would like to announce the availability of the “LabStats” module in the SUNY Oswego mobile app. You can find it in the bottom row of the app.
The LabStats module lets you see the availability of computers in select computer labs BEFORE you actually go to them. Clicking on the module, will give you information about the current utilization of the following labs in real time:
Note that the icon to the left of the lab, lets you know if the lab is currently open for general access, closed to general access or hours are currently unknown. Clicking the arrow to the right of the lab will provide more information including the location of the lab and its hours.
Go to our mobile site for give it a try at https://m.oswego.edu/. We hope this will be a valuable tool to the campus, especially late in the semester when all of those papers are due. Reload the page often though to make sure you have the latest availability counts.
Previously, Internet Explorer (IE) was the default browser in labs and classrooms. However, with the increasing security vulnerabilities in IE, especially the one affecting IE versions 6-11 late last spring, we decided it would be a good time to re-evaluate the default browser.
To help us decide, we took a look at what browsers are accessing the SUNY Oswego website. From the network traffic originating from both on and off campus, Google Chrome is number one. We also took a look at just the traffic originating from on-campus and that also was Chrome. Given that, coupled with the fact that SUNY Oswego is a Google Apps campus, we decided to promote Chrome.
As you can see from the image below, Chrome, IE and Firefox are still available for use from the quick launch bar on the bottom of the screen. However, if you click on an HTML link within an application such as PowerPoint or Word, the default browser will be launched.
Your subscription to Lynda.com at SUNY Oswego is available to you over the summer at www.oswego.edu/lynda. Just login using your Laker NetID. There are some great videos on preparing your resume, job searching, social media, software use and much, much more.
As a further incentive to check out Lynda, we are offering you three opportunities to win a $50 Amazon gift card!
June: $50. Amazon gift card to the student who receives the most certificates of completion for the month of June
July: $50. Amazon gift card to the student with the most hours watched for the month of July
August: $50. Amazon Gift card. Submit a creative work to show off how you use Lynda, or what you use Lynda for. (could include, but is not limited to: Writing, Poster design, video, etc…) Submit your work by Aug. 31st to firstname.lastname@example.org.