Category Archives: Software

Upgrading to Windows 10 or Mac OS X 10.11

On July 29, 2015, Microsoft released Windows 10.  In the fall, Apple will be releasing a new version of their operating system, OS X 10.11 called El Capitan.

Major releases of new operating systems always requires some investigation to make sure they are compatible with the campus network (both wired and wifi connections) as well as campus applications and services.  CTS plans on doing this research over the course of the fall semester.  Until then, we recommend not upgrading.
If you have any questions, please contact the Help Desk by phone at 315.312.3456, by email at help@oswego.edu or online at www.oswego.edu/help.

Get Office 365 for FREE!

As part of our enrollment in the Microsoft Campus Agreement, all SUNY Oswego registered students, faculty and staff are eligible to get Office 365 for FREE.  

What is Office 365?
Office 365 is Microsoft’s cloud version of Office Professional Plus.  Essentially, you login to a website to use certain applications, such as Word and Excel, directly through a web browser.  You can also download and install the applications locally to your machine.

 

What’s included?

  • Use of Word Online, Excel Online, PowerPoint Online and OneNote Online which allows you to use any of these applications through a web browser.

    office 365 online

  • Installation of Office ProPlus on up to 5 personal, compatible PCs and Macs, plus 5 tablets.
    • Current version for PCs is Office 2013, current version for Macs is Office 2016
    • Suite includes Word, Excel, PowerPoint, Access, Publisher, OneNote, Lync, and Outlook.

      office 365 install

  • 1TB of online storage through Microsoft OneDrive for each user. Create new files from OneDrive using the Word, Excel, or PowerPoint Online programs. Files can be shared with other users that have accounts in 365.
    office 365 onedrive

 

How do I Get Started?

  1. Check the System Requirements to ensure your system can install the software.
  2. Go to the Office 365 Education site to register for a Microsoft Account.
    1. On the above page, submit your SUNY Oswego email address.
    2. Check for an email from “Microsoft Office 365 Team” and click the link in it.
    3. Submit the form to finish creating your Microsoft Account and you will automatically be logged in.
  3. For future sessions, go to https://login.microsoftonline.com.

 

What happens when I graduate or separate from SUNY Oswego?

Once you have left the College, your Microsoft Office ProPlus subscription will end. You may enroll in other available consumer or commercial offers.

Questions? Contact the Help Desk!

Phone (315) 312-3456
Email help@oswego.edu
Online www.oswego.edu/help

 

Are You Ready For Blackboard Learn?

Fall classes will be starting in a couple of weeks and with it the complete transition from ANGEL to Blackboard Learn.

As a reminder, the last day ANGEL access will be available is Monday, August 31, 2015.  After that, any attempts to access it will be redirected to Blackboard Learn.

If you need assistance preparing to use Blackboard Learn with your classes, you should register for one of our workshops or use the online documentation from our Blackboard Learn website at www.oswego.edu/bb.  There are a number of workshops being offered this month and span the following topics.

  • Introduction to Bb Learn and Content Creation:  learn how to create a course syllabus, various types of information/files, links to content and internet-based resources. Registration required.
  • Bb Learn Communications and Interaction Tools: learn how to use announcements, course messages, email, discussions, notifications, and other communication tools.  Registration required.
  • Bb Learn Assessment Tool: learn how to create a tests (quizzes), surveys, and test pools.  Registration required.
  • Bb Learn Grade Center: learn how to set up the grade center to easily manage student grades. Registration required.
  • Bb Learn Office Hours: Drop by and visit one of our instructional designers/technologists who will work individually with you to prepare your course(s) for the Fall 2015 semester.  Registration is NOT required.

We’d like to make the transition as smooth as possible for you.  Please don’t hesitate to contact us if you have any questions. Email us at bbhelp-list@ls.oswego.edu.

-The Blackboard Learn Migration Team (CTS, Extended Learning, Penfield Library)

Blackboard Learn Migration Upcoming Trainings

To assist in the migration from ANGEL to Blackboard Learn,  the Blackboard Learn Migration team will be offering numerous Blackboard Learn workshops throughout the summer.  In addition to the workshops, office hours are available for individual assistance.  Below are short descriptions of the summer offerings.

  • Introduction to Bb Learn and Content Creation:  learn how to create a course syllabus, various types of information/files, links to content and internet-based resources. Registration required.
  • Bb Learn Communications and Interaction Tools: learn how to use announcements, course messages, email, discussions, notifications, and other communication tools.  Registration required.
  • Bb Learn Grade Center: learn how the grade center works while receiving one-on-one consulting to assist in setting up your gradebook. Registration required.
  • Bb Learn Office Hours: Drop by and visit one of our instructional designers/technologists who will work individually with you to prepare your course(s) for either Summer or Fall 2015 semester.  Registration is NOT required.

ANGEL End of Life

It is important to remember that Blackboard Learn will be the only campus supported learning management system (LMS) as of the Fall 2015 semester. The last day ANGEL access will be available is Monday, August 31, 2015. After that, any attempts to access it will be redirected to Blackboard Learn.

Please let us know if you have any questions by emailing bbhelp-list@ls.oswego.edu.

-The Blackboard Learn Migration Team (CTS, Extended Learning, Penfield Library)

 

FINAL Reminder – Blackboard Automatic Migration Deadline – June 7

 

This is a final reminder from a previous communication that the automatic migration of Fall 2015 ANGEL course shells to Blackboard is June 7.  If you would like to take advantage of this option, please follow the steps outlined on the Migration FAQ page, question 2. You must complete the steps by June 7 to ensure course shells are migrated on June 8.  NOTE: This is a one-time only process!

After June 7, the following migration options are available:

1) Self-Migration – Available anytime

Instructions on how to migrate content yourself are on the campus Blackboard Learn website on the Migration Resources page, under “Open SUNY ANGEL to Blackboard Learn Migration Guide.”

2) No Migration – Manually Add Content to Bb Learn – Available anytime

Fall 2015 course shells are now available in Blackboard Learn. You can upload or add content to them at any time. Get started by pointing a Google Chrome or Mozilla Firefox web browser to www.oswego.edu/bb.

ANGEL End of Life

It is important to remember that Blackboard Learn will be the only campus supported learning management system (LMS) as of the Fall 2015 semester. The last day ANGEL access will be available is Monday, August 31, 2015. After that, any attempts to access it will be redirected to Blackboard Learn. This means that any needed ANGEL content must either be saved and downloaded to your computer or migrated to Blackboard Learn.

 

Spring 2016 Course Content

If you have ANGEL content you may not be migrating but would like to use in the future, you will need to create an ANGEL Export file. This file will not include student work and must be imported into Blackboard Learn to be viewable. Please see Creating ANGEL Course Archive File for instructions on creating export files.

 

Bb Learn Training

We will be offering numerous Blackboard Learn workshops throughout the summer. In addition to the workshops, office hours are available for individual assistance.  Those times are also available from the workshops page.

 

Additional information about the migration is available from the Blackboard Migrations FAQs page. Blackboard related questions can be sent to bbhelp-list@ls.oswego.edu. Please do not hesitate to contact us with your questions or concerns. The number one lesson we’ve learned is to start the migration process early!

 

Best Wishes,

-The Blackboard Migration Team (CTS, Extended Learning, Penfield Library)

Laker Apps Offline Now Available

Starting Friday, May 15th at 4:30 p.m., users of Google Chrome will be able to use Laker Apps powered by Google without having to be online. This new “Offline mode” will enable people complete many tasks even while they do not have an active connection to the Internet.

These abilities include:

  • Gmail:  Read and send messages when there is not a network connection.  Users will be able to read up to one weeks worth of their email.  They can also send messages while offline that will then automatically send when they get a network connection.
  • Calendar: View your calendar while offline
  • Docs, Sheets, Slides:  Edit and/or create these types of documents offline and the additions/edits will be synced the next time there is a network connection.

To learn how to setup Laker Apps Offline, please read the related knowledge base article.

Google Hangouts Now Available with LakerApps

Google previously announced they would be replacing Google Talk, Google+ Hangouts and Google+ Messenger (formerly Huddle) with a new Google Hangouts.

We are happy to announce the new Google Hangouts is available for our LakerApps Google domain effective March 4.

What is Google Hangouts?
Google Hangouts is a new way to communicate and collaborate.  Hangouts helps you stay connected no matter where you are or what device you’re using. You can send and receive messages, make video calls, and share your screen from the Hangouts app on your computer, mobile phone, or tablet.

In addition, your Hangouts are synced automatically, so you can start a Hangout on one device and continue it on another.

How can I access Hangouts?
You can use Hangouts from any of the following:

Opting-in from Google Talk
Hangouts may not automatically show for you in Gmail/Calendar in which case you will need to manually opt-in:

  1. Login to LakerApps mail: oswego.edu/mail
  2. Identify the chat area of Gmail.  In most cases this will be on the left side of the screen. If you DO NOT see the Hangouts symbol, , at the bottom of the chat area, you will need to continue with steps 3-5.  If you DO see the Hangouts symbol, you can skip steps 3-5.  
  3. Click your profile photo at the top of your Chat list.

  4. Click “Try the new Hangouts.”
  5. You should now see the Hangouts icon at the bottom of your chat area.  If not, try reloading the page or logging out of LakerApps and back in again.


How do I use Hangouts chat and video?

  1. Open your LakerApps mail at www.oswego.edu/mail.
  2. Identify the chat area in Gmail (in most cases this will be on the left side of the window) and click on the  Hangouts icon.
  3. Select a person from the Hangouts list. Or click the search button and type a name or email address. When you find the person you want, click their name.
  4. A new window will open similar to the following:
  5. To use Hangouts chat, just start typing in the white space at the bottom of the window.
  6. To use Hangouts video, click the  icon.
  7. To start a Group Hangout, click the  icon and type the names of people with whom you’d like to have a group video call.  You may include up to 15 people in a group hangout.
  8. [Optional] Download the Chrome extension to chat on your desktop.
  9. [Optional] Download the app for Android or iOS if you’d like to access Hangouts on your mobile device or tablet.

Visit Start a video call for more information.

Where can I get more information?
The Center for Excellence in Learning and Technology (CELT) and CTS will be holding a workshop on how to use Hangouts and cover use cases for it.  That will be available on Wednesday, March 11 from 12:40pm – 1:45pm in 123 Penfield Library.  No registration required.  More info…

For more Google documentation on Hangouts, visit the Google Apps Learning Center.

For any questions or help using Google Hangouts, please contact the Help Desk, 315.312.3456, help@oswego.edu, 26 Lanigan Hall.

SUNY Oswego Subscribes to Adobe Cloud

This past fall semester, a CTS Technology Innovation Program proposal for an annual subscription to Adobe Creative Cloud was awarded.  This subscription covers the installation of the Adobe Master Collection Suite on SUNY Oswego-owned Mac and PC computers and allows a home use option to faculty and staff who can purchase it at a discounted rate for use on their personal computers.

Having the opportunity to obtain Adobe Cloud for the Spring semester is a great opportunity for Oswego students to be taught with state of the art industry software and ensure they are prepared for the workforce. Our students will be among the few in the SUNY system to have access to this technology, only a few other schools have it.

Currently, CTS staff are working on several projects to ensure a smooth roll-out of Adobe Creative Cloud. They include:

  • Building installer packages for the various titles that will make the software available to faculty and staff.

  • Creating a plan to incorporate the software into computer labs and classrooms being mindful of system and hardware requirements of the various Adobe titles.

  • Building an Adobe software install request that will be available through the Help Desk Self Service system for requesting an install.

CTS is working towards rolling out the installer packages and service request for mid-February. Another announcement will be sent when the software is available.

The software will be available at no cost for all faculty and staff in academic departments.  For departments outside of CLAS, SCMA, SoB and SoE, there will be an annual fee as outlined below:

  • Adobe Acrobat Professional free for all faculty & staff.
  • Non-Academic departments that purchase one title – $100/license
  • Non-Academic departments that purchase base package* – $125/license
  • Non-Academic departments that purchase base + – $175/license

*The base package will consist of Photoshop, Illustrator and InDesign.

Anyone requesting an install prior between January 1 – June 30 will receive a 50% discount on the above prices for the remainder of the year.

Please note that the pricing is an annual fee that will be charged to non-academic departments on July 1 of each year.

Titles Included in the subscription:
Photoshop CC – Image editing and compositing

Lightroom 5 – Digital photo processing and editing

Illustrator CC – Vector Graphics & Illustration

InDesign CC – Page design, layout for print & digital publishing

Premiere Pro CC – Video production and editing

After Effects CC – Cinematic visual effects and motion graphics

Dreamweaver CC – Web and mobile design

Muse CC – Website design without coding

Flash Professional CC – Interactive experiences, game design, mobile device packaging

Acrobat Professional – Create, edit, and sign PDF documents and forms

Audition CC – Audio recording, mixing and restoration

Bridge CC – Centralize your creative assets

Edge Animate CC – Create interactive and animated web content

Edge Code Preview – Code HTML, CSS Javascript

Edge Reflow Preview – Design the responsive web

Fireworks CS6 – Image editing for web and apps

Flash Builder Premium – IDE for coding Flash apps and mobile device packaging

InCopy CC – Collaborate with copywriters and editors

Prelude CC – Metadata ingest, logging and rough cuts

Media Encoder – Quickly output video files for virtually any screen

Scout CC – Profile Flash games on web and devices

SpeedGrade CC – Film finishing and color grading

Gaming SDK – Create ActionScript games

Extension Manager – Easily install and manage extensions

ExtendScript Tool Kit – Add script to your creative apps

 

First Set of Classes Now Teaching with Blackboard Learn

In the fall, we announced the planning surrounding the campus migration from the ANGEL learning management system to Blackboard Learn. The campus will be completely migrated to Blackboard Learn by the Fall 2015 semester.

The first cohort of faculty participating in the migration are now teaching with Blackboard Learn this spring semester. There are approximately 50 faculty teaching 130 courses with 3400 students in a mixture of fully online, hybrid and face-to-face offerings.

While there are a few configurations that are still being worked on, we are happy to say that the semester is off to a good start. There have been no major issues that would force us to revert back to ANGEL.

In the next few weeks, we will be seeking participants for the second cohort of faculty teaching summer classes. Please look for an announcement regarding that in the future.

Initial Configuration
The migration team spent the fall semester configuring the Blackboard Learn environment working on the integration to automatically pull in courses and registration data, single sign-on authentication using your Laker NetID, the look and feel of the system and the configuration of plugins such as Panopto for class capture, Ensemble for video storage, i-clicker for student response, Pearson and McGraw Hill publisher content access, lynda.com for online tutorials, and ARES for access the library e-reserves system.

Faculty and Student Preparation
To prepare the first cohort for the migration, faculty participated in a full-day training taught by Open SUNY to learn about the differences between ANGEL and Blackboard Learn. Their courses were migrated to Blackboard and additional training sessions were offered to assist faculty in preparing their content and further understanding the features available in Blackboard Learn. An additional nine sessions were offered during the CELT-sponsored Winter BreakOut. Students were also offered some online training materials and an online orientation to help them understand using Blackboard Learn.

Migration Schedule
The rest of the migration schedule is as follows:

  • Spring 2015 semester:  First cohort of faculty and students will use Blackboard Learn. Refinements to the Blackboard Learn environment will be made based on feedback.
  • Summer 2015: Second cohort of faculty and students will use Blackboard Learn. Refinements to the Blackboard Learn environment will be made based on feedback.
  • Fall 2015: Migration completed. All courses will be available to teach in Learn. ANGEL will be decommissioned.

The Blackboard migration team includes Extended Learning, CTS, Penfield Library, CELT and OpenSUNY.

Questions regarding the migration can be directed to bbhelp-list@ls.oswego.edu.

ATC Computer Maintenance During Winter Break

In order to better serve you, Campus Technology Services will be scheduling maintenance of the Advanced Technology Classrooms (ATCs) during Winter Break.  An ATC is considered to be any classroom equipped with a computer and projector.

CTS will start maintenance December 15th, 2014 through January 26th, 2015.  If you have saved data to any classroom computer, we ask that you back it up prior to this timeframe as it will be erased during the maintenance.

During the maintenance time, CTS will complete the following items:

  • Test devices such as computers, video cameras, speakers, microphones and volume, projectors, etc.
  • Update/upgrade various software.
  • Clean device hardware such as monitor, keyboard and mouse.

Again, please back up any data you might have saved to a classroom computer prior to December 15.

Your understanding and cooperation are appreciated!

If you have any questions related to this work, please contact the Help Desk by phone, 315.312.3456 or email, help@oswego.edu.