Category Archives: Software

Wifi Improvements to Residential Network

This fall semester introduces a few network changes for the students living in the residence halls.

New Wifi System

A new wifi system has been installed that should make connecting to the residential network easier.  Instead of having to download the previous Cisco NAC agent, users will be able to use their web browser to connect.   You’ll now see two residential wireless network connections.  The first time you use the new system, you’ll need to connect to “Oswego-Guest-RES” to register your device.  It will look like the following:

Next, you will be presented with a device registration window similar to the following:

When you have finished the registration, you’ll then be connected to the “Oswego-Secure-RES” network and you’ll have Internet access.

The above is a one-time registration for each device you’d like to connect to the network.  Complete instructions for many different operating systems is available in our “How to: Connect to the wireless network in the Residence Halls” knowledgebase article.

Connect Two Simultaneous Devices

Students will now be able to use two network devices simultaneously.  Previously, only one at a time was allowed on the network.  However, with the upgrades made in the spring to the equipment connecting the campus to the Internet, we are able to allow more devices. There are additional resources to be able to handle the extra bandwidth multiple devices need.

Third Device Registration Fee

Lastly, if you would like to connect a third device to the network, there will be a $25 connection fee.  This is down from last year, where a second device registration was a $49 fee.  You would only need to register a third device if you’d like to use three devices on the network simultaneously.

 

Help Desk Self Service – Submit and Check Tickets Online

CTS is happy to announce an online system that will allow you to interact with the Help Desk from your web browser.   The system is called “Self Service” and is available from a link with the same name on the www.oswego.edu/help website.

Log into Self Service with your Laker NetID and you’ll see a page that looks like the following:

The system is divided into three sections.

The “Get Help” section allows you to submit a new ticket if something isn’t working or if you just need to ask a technical question.  You can also check the status of your tickets from this area.

The “Service Catalog” is where you can browse the CTS catalog of requests.  It is broken into student and employee requests.  These requests range from installing a piece of software in a computer lab, requesting a technical training or registering a third device on the residential network.  The shopping cart allows you to “order” items now or at a later time.

The “Knowledge” section allows you to search for answers to your SUNY Oswego technical questions.  The articles have been written by CTS staff to assist in answering commonly asked technical questions related to the services used on campus.  Be sure to check the “Twitter Updates” for the latest news from CTS and to follow us.

We’d like to thank members of the campus, including faculty, staff and students, that volunteered their time to test out the system before releasing it to the campus.  They provided us with extremely valuable feedback to make the service even better before reaching you.

Please feel free to explore Self Service at www.oswego.edu/help and let us know what you think.

Updates to myOswego

myOswego has some updates happening in the near future.  They include the following:
An updated Transfer Course Guide will be available for fall 2014.  The new link will outline current course equivalencies between SUNY Oswego and selected NYS community colleges and four year colleges.
 
Guest accounts will be replaced with the myOswego Proxy feature later this fall.  Proxy will allow you to manage user ID’s so that parents, or anyone else that you would like to authorize can access myOswego links that you outline.  Watch for updates from the Registrar’s Office.
An alternative user interface is planned to replace the current myOswego skin sometime after spring registration is completed.  The new interface offers enhanced navigation and search options as well as a new browse feature.

Check Computer Availability from the SUNY Oswego Mobile App

In partnership with Public Affairs, CTS would like to announce the availability of the “LabStats” module in the SUNY Oswego mobile app.  You can find it in the bottom row of the app.

The LabStats module lets you see the availability of computers in select computer labs BEFORE you actually go to them.   Clicking on the module, will give you information about the current utilization of the following labs in real time:

Note that the icon to the left of the lab, lets you know if the lab is currently open for general access, closed to general access or hours are currently unknown.  Clicking the arrow to the right of the lab will provide more information including the location of the lab and its hours.

Go to our mobile site for give it a try at https://m.oswego.edu/. We hope this will be a valuable tool to the campus, especially late in the semester when all of those papers are due.  Reload the page often though to make sure you have the latest availability counts.

 

Google Chrome Now the Default Web Browser in Labs and Classrooms

Previously, Internet Explorer (IE) was the default browser in labs and classrooms. However, with the increasing security vulnerabilities in IE, especially the one affecting IE versions 6-11 late last spring, we decided it would be a good time to re-evaluate the default browser.

To help us decide, we took a look at what browsers are accessing the SUNY Oswego website. From the network traffic originating from both on and off campus, Google Chrome is number one.   We also took a look at just the traffic originating from on-campus and that also was Chrome. Given that, coupled with the fact that SUNY Oswego is a Google Apps campus, we decided to promote Chrome.

As you can see from the image below, Chrome, IE and Firefox are still available for use from the quick launch bar on the bottom of the screen.  However, if you click on an HTML link within an application such as PowerPoint or Word, the default browser will be launched.

 

Check out Lynda.com this summer and win prizes!

lynda_logo1k-d_72x72Your subscription to Lynda.com at SUNY Oswego is available to you over the summer at www.oswego.edu/lynda. Just login using your Laker NetID. There are some great videos on preparing your resume, job searching, social media, software use and much, much more.

As a further incentive to check out Lynda, we are offering you three opportunities to win a $50 Amazon gift card!

June: $50. Amazon gift card to the student who receives the most certificates of completion for the month of June

July: $50. Amazon gift card to the student with the most hours watched for the month of July

August: $50. Amazon Gift card. Submit a creative work to show off how you use Lynda, or what you use Lynda for. (could include, but is not limited to: Writing, Poster design, video, etc…) Submit your work by Aug. 31st to daniel.laird@oswego.edu.

Tech Tip: How to Create PDF files for free

On a PC

On a Mac, press File / Print and select the PDF button near the bottom of the window.  Next, select Save As PDF.   This video from Lynda.com shows you how: http://www.lynda.com/Office-Mac-tutorials/Printing-PDF/73560/75853-4.html?org=oswego.edu

For assistance installing or using CutePDF, please contact the CTS Help Desk at x3456 or email help@oswego.edu.


Tech Tips are a collaboration of Campus Technology Services and the Campus Technology Advisory Board.  Computer assistance is always available from the CTS Help Desk,http://www.oswego.edu/cts/help.html315-312-3456help@oswego.edu.

Tech Tip: Don’t miss the CTS Updates

CTS continually updates and upgrades the operating system and software on campus computers to ensure both security and functionality.  Much of this work is automatically delivered to college-owned faculty/staff computers each Wednesday morning – otherwise known as “Patch Wednesdays”.

If your computer is not turned on and connected to the network when the updates are delivered, don’t worry.  Your computer will be updated the next time it connects to the campus network.  Laptops will receive the updates once they are back on campus and connected to the network.

For more information, see:  http://www.oswego.edu/cts/updates/service_updates.html


Tech Tips are a collaboration of Campus Technology Services and the Campus Technology Advisory Board.  Computer assistance is always available from the CTS Help Desk,http://www.oswego.edu/cts/help.html315-312-3456help@oswego.edu.

TIP Grant Awards

The 2013-14 Technology Initiative Project (TIP) awards were ratified at the Friday, December 6 Campus Technology Advisory Board meeting. A total of $65,000 was available to be awarded and the selection committee received ten (10) requests totaling $155,000.

TIP grants are an annual funding provided by the Campus to fund academic initiatives that relate to instruction, student usage, improving student usage, and/or improving student learning through the use of technology. Priority is given to new and innovative or trial initiatives, which can possibly later expand on campus, although equipment replacement and expansion of existing equipment requests will also be considered.

Projects that were funded this year include:

  • School of Communication, Media and the Arts, School of Education, College of Liberal Arts and Sciences, School of Business and Penfield Library (Kelly Roe, Tom Ingram, Jacob Dodd, Mark Springston and Emily Thompson) – In the first ever joint request from all four primary academic schools and the library, a campus-wide Lynda.com subscription will be purchased for all faculty, staff and students of the University for the next 18 months. With LyndaCampus, students, faculty and staff have full access to thousands of videos and tutorial files anywhere, anytime, both on their computer and via their mobile device. Lynda.com’s vast online library has thousands of video-based courses taught by industry professionals ranging from Business skills and Adobe products to Developer languages and tools, 3D animation, TIP Grants Recommendationsoffice productivity software and more. The videos are broken down into short segments for easy navigation and allows the user to log in and out as necessary without losing any data. Faculty who have piloted Lynda.com say it is a great way to assist in “Flipping the classroom”. It is suggested faculty may assign tutorials from LyndaCampus for a project or course work. In completion of the course, the student will be issued a certificate as proof of completion.
  • Art & Graphic Design (Cara Thompson & Rebecca Mushtare)– this request was made to assist Graphic design keep pace in the design field and the technology within it. Department faculty are actively learning new mobile technologies (web, apps, eBooks) and integrating these new literacies into all graphic design courses. This grant provides a class set of iPad minis which allows students in the program to master the new techniques. Additionally, professional quality photography add-ons will enable the students to use iPads to take photos, record audio and video and write code, greatly increasing the types of projects students can work on. There are 240 graduate and undergraduate majors in the program and approximately 350 students take graphic design classes per semester.
  • Psychology (Matt Dykas & Chrsitina Leclerc)- Psychology requested money to begin developing a state-of-the-art research laboratory for Psychology majors. Psychology estimates 600 students will be impacted by the funding over the course of their career. In particular a Noldus Observational XT data collection system, which will allow students to record and measure discrete human behaviors as they occur in real time.
  • Health, Promotion and Wellness (Sandy Bargaineer, Amy Bidwell, Minjung Seo, Mary pagan,
    Elizabeth Benevento and Diane Oldenberg) – Fitbit © technology will be purchased to motivate,
    monitor and measure health behaviors in a variety of HFW courses that touch over 800 students annually. Additionally PC equipment will be provided to assist in data analysis.

Final Reminder: lynda.com replacing Skillport

CTS would like to give one last final reminder regarding lynda.com replacing the Skillport e-learning system.  The last day of the Skillport contract is 1/21.  CTS will be taking down the Skillport login pages, available from the CTS Training site, by 1/24.

You may access the lynda.com offerings from www.oswego.edu/lynda.

Previous articles:
lyndaCampus Replacing Skillport Online Training
lynda.com E-learning Software Now Available